The Third Space, Soho

You have no space to breath in CW! The training area is busy, the stretching area is busy, the changing room is not big enough. If you need to use a gym at peak hours this is the worse.

this gym is totally up my alley! I was worried at first because I generally have always felt so awkward and self conscious in gyms, but everyone is so friendly here I love it. Lots of wicked classes and lovely trainers. My only complaint is some of the other members are ridiculously snobby and rude, but I have made some good friends and I have so much fun gymming with them now.

I would not recommend the Marylebone gym as the staff are a law unto themselves. I was prevented from entry and harassed about a debt for two session which had already been paid for. I provided proof that the sessions had been paid for and got no apology. I booked sessions where the trainer did not bother to turn up on three occasions and there was no replacement. I was charged a late cancellation fee when I had in fact cancelled. On complaining, my membership was cancelled with no refund. This is a gym that is only interested in taking your money and the staff have no respect for their obligations to the client after payment. They all have massive egos and no manners. It is impossible to speak to anyone above the actual gym managers so that there is no recourse for you to complain - it is blocked. Beware!

Sorry I joined rude bad management shocking for the price we are paying. Do not join.

For those who are looking at an gym, please do not use this gym. Here are the reasons for this:

1. The gym classes it's self as exclusive, do not believe this. The gym at best is above average and only due to the different equipment available. Many gyms are beginning to have all this equipment but less cost.

2. Once you have signed on the dotted line, you have a 3 month period if you decided not to go no more. Nearly all other gyms have 1 month period to leave.

3. The cost to go per month if not under an corporate membership, costs £130. For that you should be getting the best equipment, best trainers, etc. Gyms now are ranging between £20-£40 per month and you get the same things unless the equipment you want is not always used in gyms.

4. Trainers, some of them think they are superstars or people are led to believe they are these world class instructors but again you can get trainers in normal gyms with the same experience and plus you are not getting rip off with the charges they give to people.

Many of them do not even help normal customers if they are doing something wrong and only care about their clients. They even sit around on their iPads or moaning to their clients or even worse talking about other customers using the gym.

5. Management, from what I have heard from other people and also to the comment below, their policy needs changing. If you have an complaint about the gym, trainer, etc, they would change the issue around and then push you out of the door.

I could go on about this gym but I would stay clear of it. This gym is really for people who wants to spend and willing to have wool covering their eyes with this place.

My favorite shirt was ruined by a faulty hanger at the Third Space. I complained to the manager on duty about the incident. He told me that he did not know what to do about that. I suggested he invest some time in experiencing services of any premium brand that the Third Space claims to be in order to figure out how to treat customers. In response he sent me an email saying that with the blessing of the CEO of the gym, he terminates my membership for complaining to them how they run the gym. Think they over flexed their muscles. Melanie Cantor publicist is tweeting about the ridiculous way the Third Space treats customers. All that on the heels of the Third raising fees again for the premium services. Do not waste your money on this establishment.

I think most of the reviews I've read are unfair and give a distorted view of the club. It is expensive but you get what you pay for. The classes are excellent. There is such a great range of classes, and class sizes are small. The trainers I've got to know are all very friendly and professional. The staff are very respectful of members' space, they are super polite and professional. The equipment is good and changed regularly. There might be the odd niggle but on balance you would expect that anywhere. If you want a really good modern environment to train in then this is a good place.

Air con broke 3 times i emailed the GM to complain no response rude staff dont waste your money.

I've never seen such a bad attitude in a gym, trainers are ridiculously rude and inpolite. Everybody treats you like if they were the ones paying you. Worst experience ever. Even cheap small gyms are better than this.

Truly nasty management in my opinion. I never write reviews but these muppets got under my skin like no other service I've ever received ever.