Latchmere Leisure Centre Battersea, London

I went in to enquire about gym membership today. Whilst in the queue a customer walked away saying that the staff member was rude. Unfortunately my experience was no better. Staff member Bethan was rude and unhelpful, and appears to have an inability to multi task. Also appears that she doesnt have any common sense. She claimed that she was unable to give prices or any information about the memberships there which im sure would have taken her 5 minutes at most to do. She stated that it was too busy and was dealing with a customer who was at the time completing paperwork and appeared to not need her assistance. Also by this point the queue had died down.

After said swimming we usually take a 30 minute break in Pepe's canteen upstairs and spend £5 - 8 on drinks and snacks for the children. The driver for this is that the children can enjoy the Play Zone. This was defiantly not chargeable. Now all of a sudden it is. On my last visit, on 24 Jan 2016, I was vehemently told by the rather unpleasant Sian Eastmond, on top or queuing in the rain for swimming facilities where the wave machine was now broken, that I had to pay again for the Play Zone. This has been there since day one, it was never chargeable and and the fact that it wasn't, my adult party and I could sit a relax at our leisure, in a leisure centre, whilst spending money at Pepe's canteens. Now, we WILL NOT be doing that.

Swimming pool is disgusting and cloudy, I don't think it's been cleaned since 1991, never a good experience when you have to dodge plasters and other floating matter. You have to take your own padlock for your locker which I didn't know until I was in my swimming costume and had to change again to go to reception to ask for one and when I did ask they told me I had to bring my own but it would be fine to leave my bags on the poolside for now!

I've been to one step class and it was very disapointing. The instructor didn't go through any of the routine before going into it, you 'just had to know it' - very unprofessional! No microphone so you couldn't hear him over the music and he seemed more interested in what song to play next than making sure anyone got a serious work out! Warm up and warm down was just a 'do-as-you-like' swing your arms and legs about with no direction - should've known then that it was going to be awful!

Will not be returning in a hurry which is a shame as it's very convenient to where I live and would have loved to go a regular work out class nearby.

I used to go swimming in the Latchmere just because it was near. It was always busy with little annoying kids. The pool and area were always dirty and water sometimes murky. The timetable was an irrelevant mess, often changed without noticed; it is difficult to plan for a peaceful lane swimming.

Worst of all, the staff and management were incompetent, ignorant and unprofessional. They never know if anything happened and how to handle it, let alone eager to sort out anything. The doors always left open for thieves to loiter because this place looked so inviting.

Use this centre at your own risks, if you really cannot find an alternative. Leave your valuable at home as nothing will be compensated, regardless of their negligence (it's in the small print). When they chose to ignore my complaints, that was the end of my visit.

I went swimming at Latchmere Leisure Centre last night and did not think much of it at all.

I deliberately checked the swimming schedule on line first and it said it was just adult lane swimming, however when I got in there swimming lessons were taking place in two lanes and there wasn't even enough pool left to set up a proper swimming lane. As a result, despite there actually not being that many people in there, we were all very cramped in to one end of the pool.

The pool itself is an odd shape, with the lanes running across the pool from side to side. It was also rather expensive, as they do not have a coin-operated locker system, instead you have to buy a padlock from reception for £3.50, so the whole swim cost me nearly £8, which was very bad value for money.

I will not be going to the Latchmere Leisure Centre again for a swim and instead choose to go nearer where I work in Richmond. Not recommended.