Powakaddy Freeway

I purchased a new top-of-the-range FW7s with EBS in December 2017. I was extremely pleased with its performance for about 3 months. It was quiet, powerful, had numerous plus features and appeared to operate flawlessly. However, in April 2018 it commenced to emit a loud squeaking noise, resulting in the gearbox being replaced (no lubricant applied/added during manufacture). I had another 12 months of faultless service until, in April 2019, it commenced to make loud "clacking" noises when ascending the slightest inclines. This was apparently caused by the gears jumping cogs, and resulted in the further replacement of the gearbox. The trolley performed without problem for a further 7 months when, in December 2019, it suffered precisely the same "cog-jumping" defect. The gearbox required replacement again, with the result that this trolley has now had a total of 4 gearboxes (including the original) in two years of operation on a relatively flat golf course. On the occasion of each repair/replacement I have been without the trolley for 2-3 weeks while the agent awaited the approval of the warranty claim and the provision of a gearbox. The only upside is that I still have 12 months remaining of the 3 year warranty period. When that warranty expires, I will be trading the Powakaddy in on some other - any other - brand.

I purchased the top of the range FW7 with EBS in January 2015. The gearbox lasted all of 3 months before it started to slip the cogs under load. Eventually PK sent me a new gearbox which I duly replaced. Another 15 months later and the gearbox has failed again with the same problem his time it was returned to a service agent and the gearbox was replaced under warranty although that will expire next month. Having examined the new gearbox it appears that they have modified the cogs to mesh together better, so hopefully this should last a little longer. I have lost confidence in PK and would not buy one of their products again. A real shame as the FW7 could have been a very good trolley.

Purchased the FW7 with EBS and it has lasted just 3 weeks before the gearbox has started to fail. It keeps jumping cogs when under load, even worse when going up hills. Telephoned the retailer concerned ( golfshoponline) and they were not interested in the slightest and told me to contact the repair service. The local warranty repair agent doesn't answer his phone or return calls, Finally called Powakaddy who promised to ring me back - Still waiting !!!!

I should have read the reviews and bought another make.

After just 2 years my trolley lost power after 9 holes and was completely dead after 17 holes! It had a 36 hole lithium battery, which I kept on charge all the time. Powakaddy didn't want to know as it was out of warranty and referred me to a service agent, who couldn't test the battery only the trolley and the charger and was some 15 miles away - I was faced with buying a new battery or a complete trolley and battery. I think Powakaddy are a rubbish company and are not interested after making a sale, my advise is don't BUY a POwakaddy!

I bought my Powakaddy II online from a pro-shop in the north of England in September 2009. In October 2010 the drive axle broke and as I am based in Belgium PW insisted that I return the trolley, at my cost, to them. They replaced the axle admitting that this was due to a design fault but when the product was returned to me the wheels were not included. PW refused to accept liability and the pro-shop eventually supplied me with replacement wheels. The new wheels arrived in January 2011. I therefore did not have use of the trolley for 3 months.

In July 2011 the battery failed. Still under warranty I was forced to return the battery at my costs which was replaced by PW.

In October 2011 the drive axle broke again. This was one month after the end of the warranty period and even although I pointed out that I had not had use of the trolley for 3 months, PW were neither sympathetic nor interested.

Again the poor pro-shop stepped in and sent me a replacement axle and then supported me in how to replace the broken one. Excellent service from them.

In September 2013 when I put the battery on charge after a round the battery would not charge. I have now been told that not only does the charger need to be replaced but the faulty charger has trashed the battery. Approximately €200 to replace charger and battery. I am cutting my oses and intend to bin it and but another maker.

A new battery within the first year £279.00, four new wheels at £25.00 each as they are so easily broken because of the brittle plastic they use to attach to the axle, so take care lifting it out of your car and try not to let the trolly fall over and let the wheel land at an angle. The screen mists over at the controls and it now stops if I go over a bump. When I stop it on purpose, occasionally a second later it decides to go off on its own. It cost almost £700 new and the costs to me now are over £1000. I studied product design and I am afraid this has not been well designed and stupidly bought it without testing. I am the laughing stock at my two golf clubs one of them being St Andrews. My friends have much more efficient trollies at a quarter of the price and would not recomend anybody to buy powakady.

I was the first one get my freeway 2 lithium

never had a problem

the glass on the handle would steam up that was replaced

by powacaddy at no cost

I have just replaced the battery after 4 years 208 miles of walking

the bearing got a bit squeey I replaced it

after this long I have no complaints

customer/management sevice has been very helpfull I have no complaints

apart from powacaddy chopping and changing to new handle leaving us to

cover all the expense aleast contribe something after all 90 pounds is

a lot of money for their new ideas that leaves the customer with the cost

itty 07803937833

I bought my Powakaddy Sport 18 months ago from American Golf. After the first round I needed to grease one of the wheels as quick release mechanism wouldn't spring back once wheel fitted. 6 months down the line my 18 hole battery would be struggling by 14th and dead by 16th on a short course. I contacted Powakaddy and had no reply whatsoever.....Thanks! I am now using an old 36 hole battery that is still going strong, back when Powakaddy sourced quality products and gave a damn about it's customer base. A friend who bought the same model was having similar problems with his battery so this is not an isolated issue.

I am now having problems with the trolley stuttering and occasionally not working at all so it is now half motorised and half heavy push trolley, deeply unimpressed. Will never buy a Powakaddy product again, sort this mess out!

Like all other reviewers my trolley had every problem but there is now a kit on sale to convert the freeway2 to a freeway sport.Not cheap at £90.00 but it does the job.

I have had my powakaddy freeway for about 3 years,in this time I have had to replace the wheels, the control unit and now will have to replace the battery for the second time,mine also pulls to the right,I puchased this trolley because powakaddy is supposed to be a quality product,but now discover they buy cheap chinese batteries which don't last,I would never recommend this companies products to anyone.