Trampoline Warehouse - www.trampoline-warehouse.co.uk

3rd choice trampoline finally arrived today 6th april, origanal order placed 12th march. chose and paid for 14ft t/line within 1 hr was contacted by customer services and told not in stock, was offered upgrade which i took and was refunded 90 quid. happy days ? 1 week later was told t/line was out of stock and took an equivalent alternative after advice from the company sales team. now its here minus crucial parts and of a quality the chinese would be ashamed of!!! i wont be putting it up it will collapse at best. customer service is a joke impossible to arrange return or refund. never again you have been warned

As with many, it said in stock, but turned out it wasn't. Had to wait just under 2 weeks for delivery.

However when phoning up the person was friendly and very helpful. And delivery was easily arranged.

When it arrived (7ft x 10ft rectangular), it came in 3 very heavy boxes, which were damaged due to the banding straps cutting into it.All parts were there and fully intact. Ideally the manufacturer needs to cling wrap before banding.

Putting together was a tough job, the instructions were a little vague and could be better. Putting the mat in was hard work. There were two of us and we used ratchet straps to get the springs to attach to the bed. However if there were three of you, it should be possible.

The frame is a serious bit of kit and I have no worries about it lasting. The matt looks good as do the springs. The padding on the uprights is simply pipe lagging, but that means it will be dead cheap to replace when it degrades.

In summary I'd give them 5 stars if they could actually manage stock control and improve the instructions.

Wish I had checked others reviews prior to ordering as may have gone elsewhere!

I ordered 08/06/16 it was an in stock item, so the "free next day delivery" sounded great as the mat had given way on our prior one, that lasted 13 years, hence decision to buy new rather than replace mat!

It's now 20/06/16, 12 days later and I have now been told its out of stock???? They didn't tell me, I've been calling them! Another delivery expected in about 3 weeks, would I like one reserved????

Well.... They have taken £299.99 of my money, they don't sound keen on refunding me, SO of course I would like one as not in the habit of giving away money!

Be aware, others have had similar trouble from reviews I've since found, fingers crossed I do get it soon!

Our Boing trampoline was delivered as expected and much enjoyed by our children. However we now need some replacement parts and I am unable to buy any despite lots of effort searching. Trampoline Warehouse might be able to help, but this is after several communications.

We ordered a trampoline for our young children exactly 2 weeks ago, the website declares next day delivery...........What an absolute joke, as we still haven't received ours!! Everyday I get promised its on the vehicle and will be delivered that day!!!!! And everyday I'm lied to, it never arrives, I have zero faith in the company, if I had known it would take this long there is NO WAY I would have ordered it through Trampoline Warehouse, my children are gutted!

What's more frustrating is that I have to keep phoning and chasing it. Obviously they are SUPER QUICK at taking the payment, this was the only service that was NEXT DAY!! Very very frustrating. Watch this space..............Sure this won't be my final review!

K Clark

Buckingham

I went with company because their USP is NEXT DAY delivery. Had a party with 20 children on Friday and ordered it on WEDNESDAY. I kept on checking on the Friday that the trampoline would actually arrive and they inform me that my box is sitting in the depot...so where is the depot? they didn't know, bust asked me if I could pick it up myself if they fund out where it was! (I had 30 people arriving that evening!) Can you contact the delivery company? yes, Ive sent an email, they don't answer the phone.....Long story short, the trampoline didn't arrive, no one knows why, I tried to cancel the order and they said that would have a £15 charge!!!!! they tried to convince me to go ahead with the order and it'd be delivered the next morning yes or yes. OK I had paid for it so...Monday afternoon and IM STILL WAITING for a company that claims that they deliver the NEXT DAY. Absolute RUBBISH. In this day and age you just can't afford to have such bad customer service!

Next day delivery? (strap line on advertising) Ordered on the 8th of April just turned the driver away on the 20th of April. Turned away because actually cancelled our order 8 days ago, we went out and bought another one from a more customer centred company!!!! However still no money back after being promised it would be the Monday morning after the weekend (still waiting) as they don't do returns in the afternoon. Now after complaining for the 500th time they said that they have 30 days to refund if they want too. The trampoline Warehouse had no idea where their product was so they could not tell me a delivery date...... even though I was promised 3 times it would arrive the next day. No phone calls to say sorry the trampoline is going to be late. I never write in these reviews but has been compelled to as known should put any money in their direction. Only gave one star because I had too!!!!

We bought a 12 ft trampoline and after even 3 days it's paid for itself with the amount of usage it has got!

The trampoline was a good price and was delivered in 2 or 3 days rather than overnight but that wasn't a concern. I rather think that was the courier service than their issue. There were no delivery instructions for the trampoline itself but I found it rather easy to work out. Once your realise how to use the spring tool it's rather easy. We had one clasp for the netting which wasn't drilled out but having bought a drill bit and done it myself and told the company they refunded 5 quid as a good will gesture which I thought was nice. All in all a relaxed but efficient service. Efficient because when I gave the wrong postcode for my address by one letter they called us to confirm the correction.

I had the misfortune to buy what this company call a Boing trampoline. There was a great picture of the trampoline I thought I was going to buy on the website which looked like our old trampoline which had lasted us for 7 very well used years). The trampoline I received was a completely different design to the one on their website ( it had 6 W legs not 4 as in the photo). Too late I checked their terms and conditions which say the following:

Specifications / Dimensions

4. Whilst most products are made from identically machined components to a standard specification but due to a policy of continuous improvement, manufacturers reserve the right to modify designs, specifications and materials without prior notification.

So this apparently gives them the right to change their trampolines to something completely different to the photos on their website. In fact they use the same photo for every one of the 9 Boing trampolines they advertise in spite of size or quality. The 6 leg trampolines are cheaply made; when you bounce on them the noise is awful, the whole trampoline creaks and you can see the joins in the frame moving. They claim that someone weighing 25 stone could use this trampoline which is simply not possible.

The instruction book says that the W legs should be at 90 degrees to the ground. After assembly the W legs were all pointing inwards giving the impression that the frame would collapse inwards after some use. I took this up with the company and they said the following: don't worry it will settle down; it's not dangerous don't worry about it; take it apart and put it together again it may be better.

After all of this they had no intention of changing it to the correct design or a safe trampoline. I am taking it up with trading standards.

We got a 12ft trampoline for our two boys over the easter holidays, we were in a bit of a jam as needed fast and didn’t have much time to shop around. I have to say that trampoline warehouse were great, called up friendly staff gave us advice, we ordered and had the trampoline the next day, all there and me and my hubbie found it easy to assemble! Kids have been on it relentlessly, and are a nightmare when the weather isn’t good enough to go on!!!! :)