TD Waterhouse www.tdwaterhouse.co.uk

very poor... wouldn't use it again.

I have used TD Waterhouse for quite a long time with out any problems but when they started to impose a quarterly charge I decided to close my account and move my investment. That was 11 weeks ago and they said it would take 4 weeks. They don’t answer emails, no body seems to be able to help me when I phone, after waiting at least 15 minutes to speak to someone, and don’t ring back as promised.

What can I do?

I would say it personally is my fault fro using TD Waterhouse. A huge catalogue of problems are apparent on various forums and reviews. It all started when my bank no longer had a share dealings account and my shares had been transferred to TD. Long story short I have lost a lot of money(as well as others have) because they will not give you LIVE prices. Their system is so complex to use you will be forced to call in and make sure you pay them £50 a trade as its only £12 on the net. They have a tendency to place your trade 3 minutes after placing and when as such bought at a the highest price for the day. When selling the execution will fail on numerous occasions as such you will lose money. Put the trade dispute and the typical response is "FCA agree with us that a 3 minute delay is reasonable." Its a shame that calls are not recorded for quality and training purposes. Surely after reading these reviews and seeing all these bad reviews, because of TD Waterhouse underhanded tactics, it is my fault as well as all the other customers who trade through them.

I tried to transfer a fund from Computershare to TD last September . They asked me to supply them with the C'share number and returned a copy of the paperwork I had sent them . I supplied the C'share number by email and they confirmed receipt but asked me to re-do all the paperwork . I asked why , got 1 weak response and then silence .

I then phoned them and got someone on the FRONT DESK who , of course , had to go off and talk to the Transfer team ( back desk and not allowed to talk to clients !!!) This took some time and he came back eventually with the predicted response - I had to re-do the application . This I did and sent it off post-haste to the transfer team.

After a few days I got a phone message asking me to call X . I got back to X and he did not know why he had called me in the first place but would GO AND TRY TO FIND OUT . This took 10M and he apologised and said he had no idea why he had called . I asked to be transferred to the Customer Services and Global Director - he was NOT ALLOWED TO DO THIS and said he would transfer me to someone more senior . AFTER 10M I hung up . Total time on the phone 25M

TD has a serious problem by not allowing their transfer team talk directly to clients . They also appear to put their worst people directly in the front line . Moreover there does not appear to be a complaints procedure .

Can anyone advise a decent Portfolio manager ??

I've been with TD Waterhouse with my stocks and shares isa for probably 4 or 5 years. Over that time customer service has really declined.

Now, it takes days to reply to simple questions over email. When I called to ask a question about fund charges, the representative didn't appear to understand how internal fund charges work. I had a conflicting answer from email, where I hoped to get a better response with a written example. Emails to their support go without reply or take days to have a short response that fails to address the question.

Numerous problems over the years, culminating in a decision to sell up all my holdings and move to another broker.

A lost transfer of 6k, with an inept, rude TDW representative claiming that TDW had no record of the transaction, was the final straw. Repeat telephone enquiries, and pressure applied, resulted in the 6K magically appearing!

Keep away of those brokers. Only during the last 2 years, they made so many mistakes that it is even not possible to describe. They lost my share certificates which I sent to them, Some of my trading transactions has been cancelled, they credited into my account shares belonged to someone else, They lost my money transfer request when I was on holidays, and finally my account has been totally blocked. By now I can not get to my £50 000 which simply disappeared. All my enquires; "We can not say for security reason". Very convenient. Obviously they are trying to cover again they mistakes or even fraud of their own colleges.

This has to rank as one of the worst upgrades ever. TDW claim to "listen" to their customers! Boy they must have been wearing ear defenders when they rolled this one out! Talking of out, I'm out too, I've had enough of this poorly managed site and terrible Customer Service!

If you want to give ur self an aneurysm this is the broker for you.

Terrible TERRIBLE website, a 10 year old could program the coding better !!!

Customer service is unbelievably bad, your trusting a company with hundreds of thousand of pounds and yet they will leave you on hold for at least half an hour, will take at least 2 days to respond to an email and then you will never be able to talk to the same person twice so you have to go through everything from the start. They are also seriously rude at times.

Your account will NEVER show the correct amount of funds or even the correct currency, like COME ON !!!

I tried to transfer money out of my account cause I'm changing to IG (way way better), and they of course messed it up, taking more than 2 weeks to transfer money, it should only take a few hours at most.

I literally can not think of even one half of a good thing to say about them. Save your self the stress and the hospital visit trade with ANY other broker.

something you might want to check I sold all my holding in Imperial Tobbacco on 22 09 2011 and due to changing my account with natwest stockbrokers from crest to nonimal account i am recieving cheques for the residue cash balance left over from any dividend reinvestments just reciebed one for imperial tobbacco from the balance carried forward from 22 09 2011 that might mean that they are using you money until you claim it back I have not recieved any other paperwork since that date three years sitting on my money is along while ASK YOU BROKER TO CHECK FOR OUTSTANDING CASH BALANCE FROM REINVESTMENT DIVIDEND THAT YOU NO LONGER HOLD THERES MONEY THERE