Corgi Homeplan www.corgihomeplan.co.uk

Been a customer for a number of years but like most others on here when you actually need insurance *magically your policy doesn't cover the issue. We had a radiator come off the wall and it wasn't covered because it was "incorrectly installed" 13 years ago and 8 years prior to us moving into the house??? eh?? what's the point in even having insurance then? Complaints process was a waste of time, looking at Glassdoor it seems a lot of people seem pretty unhappy working there... not surprising... just looks like they're cost cutting.. Don't waste your money...

Faeces right at the door and in the garden for the last 2 weeks STAY AWAY FROM THIS COMPANY

April 13th, 2023

I have had faeces next to the back door and in the garden for the past 2 weeks after paying the cover to Corgi for the past 10yrs. I have had a technician visiting, clearing the blockage and he damaged the pipe -now I have a faeces-filled garden. I am a disabled person and have been trying to call them at least once a day. I have been told to get someone else to do the job and they have not clarified who will pay for the cost. They keep transferring me back to different teams and departments. Since last week some one called Lawrie has been dealing with this and I was told he will call me back. I have been waiting for this call back for the past week and have had no response. Corgi have been blaming others and having had 2 or 3 different companies visiting saying Corgi is responsible and should do the work. I have complained to Environmental Health as this is health hazard not just for me but the whole community. I am unable to open the door or use the garden. It is literally human waste in the garden, having rats, bugs and what not. I am unable to go to Financial ombudsman as I have to wait 8 weeks from my initial complaint. STAY AWAY FROM THIS COMPANY. PLEASE DO NOT LOOK AT THE PHOTOS AS THEY MIGHT MAKE YOU SICK.

Tip for consumers:

I have a previous, ongoing complaint about Corgi's boiler service. I have been fobbed off that my boiler was fit for purpose even though I needed to re-pressurise it daily and had 3 engineers out in 2 months to fix the problem. They only said it was unfit for purpose once the 10 year cut-off had passed for them to replace it. I am extremely distressed by all this and feel it is taking over my life. I can't even get out of my contract with them until January 2024.

Appalling Service.

Engineer attended on first day, Found fault.

He sourced the part and price to fit but Corgi wouldn't authorise the repair as it went above their price limit saying that Ideal Boilers would have to do it.

I was then informed that the manufacturer IDEAL will attend later that day. No phonecall for 4 days when I had to phone them. They cannot attend for 3 days as they are busy leaving us, 2 pensioners, with no hot water and no heating for 6 days.

The temperature is forecast 5 degrees tonight and there is nobody to help us.

This is not the kind of service I expected from Corgi

I have had a great experience with CORGI. Engineer arrived on time, and repairs to our combi boiler happened very quickly. I would definitely recommend them to family and friends.

EXPERIENCE BELOW

Dear Corgihomeplan,

Policy Number: 617938

After being told yesterday that my Boiler Heat exchanger was faulty and would not be covered by your insurance as the terms and conditions state it was not wired correctly (even though it has been running faultlessly for 7 years since instalation!) I was then told by your representative, that you did have a sister company that would instal a new boiler for me with a £400 discount, which was extremeley worrying as I was under the impression that I was fully insured for parts and labour of my boiler. Not happy with the non service and being as I was left with no hot water or heating, I thought it best to try and reach out to another engineer to get my heating back up and running as soon as possible.

I am pleased to say that I have got my central heating fixed by a Gas Safe friend of the family who wishes to stay annonimous.

Totaly different to your Engineer, he diagnossed that the likeley problem from the fault code F23 was the central heating pump, he said the existing pump maybe running slow and I asked him to change it.

He did so and 1.5 hours later everything is running perfectly, a big difference to your companies suggestion of getting a new boiler fitted with only £400 discount to myself which may have cost thousands of pounds out of my own pocket.

Attached is a video of the boiler working and a picture of the new working replacement pump.

As explained today on the phone the fact that you were not willing to fix the fault I had without me paying for it meant that the insurance was surely void, for this reason alone I request to have the funds I have paid into this non service repaid to me in full and the policy ripped up.

Do not even bother. An actual Corgi could do it better. Sent an engineer to fix a boiler the next day even though it should have been same-day. Engineer turned the boiler off and on again and said it's fixed. Worked for a few hrs and was broken the next morning. Said will send another engineer the day after (so day 5 of no hot water). Engineer came in, said it's a PCB and replaced it. Everything fine. 5 mins later engineer comes back saying they won't pay for the PCB and removed it. They said they'll have the manufacturer repair the boiler. So almost a week for something that should have been same day. All about maybe £20 or £30 difference in part cost.

I am disappointed with the response I received to a boiler failure I reported via phone at about 0300 on Wednesday 14 July 2020. I was asleep in bed since about 2130 when I was awakened by extreme heat and smell of the same. I checked the boiler and both the the hot water an heating switches were turned down to about 2/12

The temperature shown on the appliance was 49.c and the wall thermostat to about 20.c. All the 10 radiators were very hot.

I turned off the appliance immediately and inspected the bungalow for any problems.

I am 95 years of-age ,live alone, and worried about the possibility of a

fire, having been a senior fire officer from 1947 to 1977 and had dealt with many casualties.

I spent the rest of the night unable to rest, frequently checking the temperature.

On rising at 0630 the appliance temperature was still shown as 39.c.

I called the same telephone number again and received a poor response from the Office, with a non-committal reply, firstly that no response could be made as the Post code of my address was LE16 and it was thought that it was dangerous from corona virus. I did state that the lock-down was in Leicester, not Market

Harborough which is about 16 miles away.

I Left the appliance turned off all day and at about 1700 again reported the fault, the temperature on the appliance still showing 39.c.

The response given was exactly the same as 11 hours earlier and I was told not to worry! I did not turn the heater on again!

Eventually I was told that there was no-one who could attend but a tentative promise was made that might be possible-tomorrow morning.

I have carefully read through my contract with CORGI, and the HOMEPLAN BOOKLET and certain that the company is not fulfilling all the conditions it has printed.

I must also point out that the annual service was arranged for March 2020 but, in spite of my frequent requests, has never been carried out!

A copy of this email is being sent to my family with advice that should there be any follow up it should be immediately taken to our Lawyers to commence legal action.

Took out policy in February and to this day (23rd June) I am still waiting to receive the policy documents to show the detail. Boiler service also delayed until I threatened to lodge formal complaint. Lots of excuses and broken promises and only call I ever received was after I cancelled direct debit to threaten me with penalty charges which I wasn't aware of as I had no policy documents. I dread to think about the lack of action should I have ever had misfortune to claim. Steer clear and go elsewhere.

Beware - They don't honour cashback due

Took out a policy via Top Cashback - offer was £32 cashback and 25% off the Essentials Product

Corgi have declined the cashback, even though this was definitely the offer on the top cashback site and the cashback and discount could be combined (My father and I both witnessed the offer on the site - so either we're both liars or Corgi have got it wrong and won't admit it)

You've been warned!

We have a 4 month old baby and its now 9 days (so far) of No hot water or heating - is this acceptable??!!!

3 engineers down and still waiting for Corgi to sort it.

Last engineer said they could fix the new parts but Corgi said they wanted to get a better price elsewhere and thus we are still waiting for the fix. This is definitely not a "service" worth paying for