The Knowledge Academy Reviews - theknowledgeacademy.com

Haven't received access to the modules needed to progress my qualification despite haven't requested multiple times. Have requested a full refund, also ignored.

After paying my money, I simply got an email dump. Totally left to my own devices which ultimately cost me much more money. If you can deal directly with PeopleCert, do so as their annual membership covers extra mock exams and re-sits. Good value and great to deal with. If you can't deal with them directly, use another company's courses but still buy the PeopleCert annual membership as it is great financial insurance.

Low course standards and poor customer services -don't use them - I used this company a few years ago and they were fantastic provided excellent training. But now there training is of a much lower standard. The online course I was provided with the is listed as 2,300euro but was delivered by a person with distractingly poor pronunciation of English words and a thick strong accent. This I found very distracting and annoying. As all concentration goes to what he is trying to say and the poor sentence structure used to say it. This is not professional such courses can be picked up for 7 to 15euro on udemy. Don't get ripped off. At the least you should hear a snip-it of any such course. Or just go to a more professional organisation. On the 9/9/24 trying to utilize their customer services is/was also awful. I chatted with them via their on line chat system - they cut me off and have not tried to pick up the call... I phoned the number on their site... no one answers... all-in-all, its quite a poor show. The organisation seems to have a great online presence and sales staff but your experience after sales may be very disappointing to say the least. In my experience this is not how a well run training company operates and its not how it use to be a few years ago. Avoid them if you can.

So i will keep it really short, i was offered to be a trainer for a course, i agreed but it seemed like a very sham process, i asked them to send me a contract and proof that they will pay me when i train, but they could not provide me any proof and asked me again and again to just deliver the course. How can i claim money after i deliver the course? They were so scared to give me a written document that says they will for sure pay me. Its the red flag and thats where i backed off. I didnt accept they offer from this sham looking organization.

It’s the most terrible experience I’ve ever had with “The Knowledge Academy”. Once you have paid the money, they behave like they are not responsible for anything. But before that they’ll call you everyday and try to make you fall for their bait like every sales person does.

They ask you to sit in 8 hrs long classes on weekends that start in the afternoon and end late nights because the instructor is not based in India. And btw, the classes are MANDATORY, because if you don’t attend those, you can’t sit for the exams. They leave no stone unturned to make you feel like you are NOT a working professional but a school student. And I’m saying this from personal experience.

Also, the so called customer care numbers available to talk ARE INVALID. Per the website, Everytime you want to speak to somebody, you’ve to raise a ticket, so you raise one or may be hundreds but you NEVER get a callback or a response from anybody in the team.

It’s been more than 3 weeks now that I have been following up on an issue but there’s nobody to talk to; nobody responding to the tickets which I am not sure if they are ever assigned to someone; no email responses no callbacks.. absolutely nothing! I feel like I have wasted my money here.

I would strongly recommend please don’t fall for it. It’s a sham that these ppl are running. And it’s the most terrible experience that I have ever had with a so-called training institute or whatever. Not sure if it even exists.

I made a purchase for the ISTQB Foundation level course and exam on 19/04/2024 through a sales agent, who offered a discount. However, upon receiving the login details and reviewing the materials, I discovered that some documents were outdated, dating back to 2018 instead of reflecting the current version since 2023. Despite reaching out via email and phone , there was no response. Upon contacting the company, I was informed that he was unavailable and was transferred to another representative who assured me they would address the issue promptly. However, subsequent attempts to reach him or receive a resolution were fruitless. Each time I called, I was passed to different individuals, and the promised resolution never materialized. Today, on 26/04/2024, when I called for a follow-up, I was repeatedly hung up on until finally being informed that the company wasn't even accredited for the exam and would issue a refund. The level of incompetence and mismanagement in handling this matter speaks for itself.

I registered for ISO 22301 course in Feb'24 with a commitment that i will be getting weekend classes in upcoming batch of March month. Complete March month gone no batch schedule, when i try to follow-up with team there was negative response blaming me that why i have not taken this commitment over email regarding weekend batch. Moreover, they have marked me present in one of the weekday batch and saying that you have already taken the training. Further, now the my course executive is not picking up my call. Very unprofessional approach. I request every one not to opt knowlegde acadamy as learning partner.

A NEGATIVE STAR IS APT. 

I have taken APMG International Change Management course and at the timing of signing up for the course they have mentioned that this course is valid for a year and the exam fees is included in the course.

When i have requested for exam voucher i have not received any response for weeks upon chasing conntinuosuly they have informed that it was declined as we need to take the exam with in 30 days of completing the training. No such discourse was made during the payment not during the training process.

They are after your money they dont care for nything else.

I have written to APMG International about such practices.

Avoid this crappy institute

Avoid..

This is a review I never wanted to write. I generally try to resolve my issues with the company where possible, but after dealing with FIVE members of staff and a non-existent CEO who won't respond to my messages, I need to warn any prospective customers that when it works well, that's great. However if there's a problem, expect willing staff, with no power to assist.

I was sent an invoice for a virtual classroom course even though I'd paid for a self-paced course...so when I realised I was having trouble accessing it and that they had assigned me the incorrect course, I asked for it to be changed.

I was then asked to prove it...the price tag was a big clue, but the person on the phone couldnt work out that I was assigned to a more expensive classroom course which I a) had not paid for and b) did not have the time to complete.

Once someone worked it out, they apologised and from there, colleagues promised they would fix the access, one after the other promising to "get another colleague to fix it right now" but unable to do anything themselves.

I finally got a 'senior manager' who accused me of being hostile when I politely explained that after 2 days, numerous emails and phonecalls and no resolution, that I had no confidence in the KA. I wanted a refund and to take my business elsewhere. I eventually explained to her that no-one was listening to me or appreciated my experience.

And it gets worse...

I swiftly then received an email explaining I would get a full refund. Eight days later I asked when I would receive this. I received an email saying it would take "10-15 days MORE"...

Over £1,000 taken in minutes...a 23- day estimate for a refund...and no sign of my money.

So I am unable to purchase an alternative course that I need urgently. The knowledge academy are holding my money which during a cost of living crisis, when I'm trying to do my best to enhance my prospects and future-proof my livelihood..is pretty shameful.

My advice, stay away from this company.

I completed the Prince2 Foundation course with The Knowledge Academy, and initially, I was satisfied with the experience. However, my opinion changed when I decided to pursue the Practitioner Voucher. To my dismay, I was informed that an additional £200 plus VAT fee was required due to an alleged increase in exam fees by the exam body.

If course fees was to be increased Midway why do they offer one year course duration( self paced).

When I attempted to discuss this matter with The Knowledge Academy, I was met with unhelpful responses, citing terms and conditions that were not made clear during the initial enrollment process. This lack of transparency and communication is disappointing, to say the least.

Furthermore, my trust in The Knowledge Academy was further shaken when I discovered inquiries about similar discrepancies on their Wikipedia page. It’s disheartening to see such practices being associated with a company that claims to provide professional training services.

Overall, my experience with The Knowledge Academy has left much to be desired. I urge potential customers to proceed with caution and carefully review all terms and conditions before committing to any courses with this company.