Trivago www.trivago.co.uk

Do NOT trust a hotel booking company just b/c they’re on Trivago. Like the Hotels for Everyone company which had commonly been seen on Trivago up until late April/early May when it cancelled customers’ reservations with little to no advance notice, and then declared they were going out of business w/o bothering to issue refunds. They left MANY folks in the lurch & scrambling for affordable hotel rooms. My hotel alone reported that around 100 of their would-be customers had their reservations cancelled by Hotels for Everyone, some poor souls not finding out until they arrived to the hotel! The good-for-nothing fly-by-nights at HFE and their supplier Tourico Holidays, which now goes by the name of Hotelbeds, (described as a “Hotel Services Company in Palma De Mallorca, Spain”) won’t reply to e-mails and there’s no way to speak w/ someone over the phone or leave a message. You’re forced to file a claim for a refund through your credit card company—what a hassle!

One would EXPECT a hotel booking co. listed by Trivago would be legitimate! Hotels for Everyone is out of business, cancelled my reservation over a month ago, but what have they done w/ my money?! Please use only the well-known & trusted hotel booking sites which will be around tomorrow!

Wanted to book 2 rooms for 2 nights. SHORT VERSION IS THAT IT TOOK US 2 HOURS AT CHECK IN AND THEN THE HOTEL CHARGED US FOR 2 ROOMS FOR 1 OF THE NIGHT.

NOT SURE THE BOOKING SITES THEY USE ARE RELIABLE. MY POINT IS STAY AWAY FROM TRIVAGO!!!

On 12/31/2018 I booked a reservation through HotelPower.com for a vacation at "Dreams Resorts" in Cabo San Lucas, i received my confirmation number, they charged my credit card. On 01/31/2019 I contacted the Hotel (Dreams) to confirm my reservation, they had no record of it, I then called HotelPower.com to inform them that the Hotel did not have my reservation, they assured it was a simple mistake, and they would take care of it, they said they would contact me within 24 hours, there was no contact.

I contacted them again, they now told me that my confirmation was for a different Hotel, I told them NO and that I took a screen shot of the confirmation from them to send to other family members, and it list the "Dreams Resort" they requested a copy of the screen shot by email, and said if that was the case they would have it resolved within 24 hours, the weekend went by, and no contact. I contacted them again on Monday Morning, they said they will respond to my email immediately, they did by saying they would have it resolved again. Again, no response. I called Tuesday morning, then they told me my request was "Denied" I asked how can it be denied, I only want what I purchased, and was promised & charged for. then they said there is nothing they can do. I then requested a full refund for the initial charge. he said they could not offer a refund, only send me to an inferior hotel where I would not be with my family to celebrate my 35th wedding anniversary with my children.

As a result of their actions I feel compelled to warn other potential consumers!!!

I am now going to contact my CC company to dispute the charge, and make a new reservation at the dreams resort, and it will now cost me lots more for making it within two weeks of arrival.

Notice what they sent me in the attachment, and then say they will not honor.

NEVER will I use Hotelpower.com or any of their affiliates in my life... Very sad :(

I had a 50th birthday party arranged for 24 people at Dunsley Hall (or should I call it fawlty towers) and I had been looking forward to it all day, unfortunately it was a complete disaster, I will not or my family and friends be using it again.

We booked a room last year at no cost, but this year we had to pay £75 . I would never hire a room again the food and service were terrible.

Starters

The bread came out first and the soup starter’s (which were cold) 10minutes later by which time all the bread had been eaten but when we asked for some more, the request was ignored.

A large number of Starters came out cold, one starter was not even cooked as it had been forgotten, and when we complained they said if they had to cook it now it would ruin the main meals which the person had said they would catch up if it was brought out. But 10 minutes later they came back to say would you like something else and the reply was I have already said I wanted the original starter I ordered , so at that point we had to say forget it !

Main Meals

As for the main meals they were being put out all over the place and by the time the Vegetable’s came out a large number of mains had to be sent back to be re-heated . By the time they came back the vegetables were cold. Some of the main dishes were hardly touched, not the best!

Deserts

A crème brulee was brought out up side down in a glass ramekin dish which had fruit on top, firstly this dish doesn’t have fruit on normally and I think this had been done deliberately because of the complaints. I believe this could have been a health and safety issue. Just imagine if it had broken and the food and glass had been consumed, what would have been the consequences.

Complaints

I must stress I was doing a lot of complaining because so many things were going wrong .I spent more time out of the room that we had hired , than in it , consequently my night was completely ruined . I asked at about 11pm to discuss the bill with the Manager they had all left. I did compromise with a member of staff on the Bill, who was very sympathetic, but at several points during the night I almost walked out, but didn’t as It was a special occasion and I had family and friends who had come a long way.

The way this particular evening was managed I can not put in strong enough words. It was a complete disaster. I hold the management completely responsible as I don’t believe the two girls who were looking after us on the evening were to blame. They were very friendly and tried their best. The training, if any was very poor and they didn’t know what to say or do with so many things going wrong; they should have had guidance from senior management.

I did have a phone call from the owner the next day apologizing and “saying I don’t know what to say! “Well I am a Manager and if somebody wasn’t happy with my staff , service or food I would have said what can I do to compensate or put it right for you but this was never even mentioned and I gave him plenty of time to think over what he was saying . As I said earlier I will never be using this Dunsley Hall (Fawlty Towers again).

I would recommend travagio great site always get the best deals like other sites do charge higher always up to date

This should be retitled the minus one star Marriott Motel Champs Elysées because:

The heating did not work.

Request for a heater ignored 4 times.

Toilet didn’t flush properly.

Shower didn’t drain, flooded bathroom.

Three course meal of soup, fish and fruit salad. Came with knife and fork only, no spoons. When 2 spoons requested, only 1 came.

Hotel car parking –Twice as expensive as public car parking.

An absolute disgrace.Clearly rubbish management. Don't stay there.

Location superb, everything else rubbish.

I booked a twin room at the Premier inn Kidderminster, but on entering the room

saw that there was a double bed and a small bed with lower legs like a childs bed

it had no light over the bed and no side table to put a clock on.

No internal phone if you needed to contact reception you had to use your own

mobile phone which I did to complain that this was not a Twin room as ordered

also to inform them that we had one small hand towel and one large bath towel between us, the manager came up to see us he could see I'm on crutches and my friend

who had to sleep in that small bed was 94 years old but he continued to argue with us that this was a twin room. He did give us some more towels but I thought the service was not what I would have expected from this company.

To me a twin is two of the same kind at least my two sets of twin grandchildren are.

The room we stayed in was 121

The Country tonight show was spectacular! A decent price too. I would definetly go again.

We stayed here in June it was absolutely beautiful..The staff are excellent very helpful could'nt help anymore if they tried.Everything was there and if it wasn't you only had to ask.One thing we liked best was the cleanliness and the views are beautiful, a large furnished balcony what more could you ask.We will be coming back that's a definite.

What a lovely place to relax and eat excellent food with lovely friendly staff, we go to Silema every year and this our first port of call, we always get such a lovely welcome, we drop off the cases, then off to the sea front, well done to all