Atlas-Blue

After reading all the reviews I'm still going to take that chance of travelling with Atlas Blue. I have travelled with Royal Air Maroc for many years and always had a good service. Fingers crossed and everything else!!!

I wouldn't fly with Atlas Blue again, given the bad experience we had in May 2009. Our flight was delayed by 6 hours and then cancelled.

I can say in all honesty Atlas Blue were faultless on my flight from LGW to FES.

On time,very hospitable cabin crew and a very clean plane.

Great fare.Dont bother to eat on board ,just take your own.

It was a great flight and I would travel with them again.

Avoid Atlas Blue at all costs. It is true that they are a low cost airline but so are Easy-Jet and Ryanair and I have never had a bad experience with them despite flying with them on numerous occasions. Being a low cost airline is no excuse besides it cost me £170 per ticket to fly with them which is hardly a low cost! I flew to Fez from Gatwick. The outbound flight was delayed by 5 hours. Apparantly the original pilot was sick and they therefore had to find a replacement. Atlas Blue did not have any representatives at Gatwick and there was a severe lack of information in regard to the delay. Coming back the flight was delayed by an 1.5 hours. The check in staff at Fez were useless. They had to write out the boarding cards by hand and each passport number by hand and needless to say check in took forever. Also the seats were not allocated out of Fez but this should not be a problem as the flights seem to be half full as nobody wants to travel with them. That is the only plus! The flight crew are also useless. They are rude, cannot add up and will try to overcharge you if you purchase from the trolley. They also have the poorest grasp of english I have ever encountered for a flight crew that fly to the UK. This is surprising as the english spoken by the shop traders in the medina in Fez is excellent and they can also add up with speed and accuracy. Perhaps they should recruit their staff from there!

I would NOT recommend Royal Air Maroc / Atlas Blue to anybody. It's a total waste of money and time! We had booked our flights with Royal Air Maroc online. The flight turned to be operated by Atlas Blue without any indication of it in the site or the tickets.We were on our way to spend 4 days in Marrakech and ended up spending as much time in airports as in Morocco itself. Both on the way there and back we were stranded at the airport for 7-8 hours... overnight!! Of course, with no information and no ground staff (they all disappeared after check-in) We found Atlas Blue offices in Marrakech airport and went to file a complain. We were told by the arrogant airline employee that the huge delays were normal and happened everyday. Apparently, they had several technical problems in the last two months and did not have enough planes to do all the routes. To top it all, when we finally took off we had an unplanned stopover in Tanger (although it was supposed to be direct flight) to pick up other people that were stranded there. Of course, all this without any explanation, apology or whatsoever. Needless to say, after 4 weeks we still haven't heard anything back from Atlas Blue regarding our claim.

I would NOT recommend Royal Air Maroc / Atlas Blue to anybody. It's a total waste of money and time! We had booked our flights with Royal Air Maroc online. The flight turned to be operated by its low-cost spin-off Atlas Blue without any indication of it in the site or the tickets.We were on our way to spend 4 days in Marrakech and ended up spending as much time in airports as in Morocco itself. Both on the way there and back we were stranded at the airport for 7-8 hours... overnight!! Of course, with no information and no ground staff (they all disappeared after check-in) We found Atlas Blue offices in Marrakech airport and went to file a complain. We were told by the arrogant airline employee that the huge delays were normal and happened everyday. Apparently, they had several technical problems in the last two months and did not have enough planes to do all the routes. To top it all, when we finally took off we had an unplanned stopover in Tanger (although it was supposed to be direct flight) to pick up other people that were stranded there. Of course, all this without any explanation, apology or whatsoever. Needless to say, after 4 weeks we still haven't heard anything back from Atlas Blue regarding our claim. Total crap!

Atlas-Blue had very poor communication and customer service.It is a strange and disappointing way to finish a holiday in such an incredible country as Morocco by waiting in an airport for a whole day while the company looks for a plane to rent. It is beyond my understanding and simply disrespectful to customers for not providing a service promised.Perhaps the most frustrating is to arrive at your final destination at 3AM and have to wait 2 hours more until public transport services start up again because it is simply too expensive to take a taxi!! Overall, better to put your money into a more expensive airline for peace of mind.

Atlas-Blue flight from Tangier to Heathrow was fine.

Return flight Gatwick to Tangier...delayed 28 hours..no representation or communication from Atlas Blue. I experienced unbelievably poor customer service . The offices were not even aware the flight had been cancelled.

3 weeks later cannot get a letter for travel insurance from them stating the flight was cancelled. Shocking service

I flew to Agadir on 11 Octobre 2008, the service on board was unpleasent, staff horrible, the plane was not clean and the return was the cherry on the cake. I will never fly with them again

I can't think of any good points at the moment! Bad points, the actual time of the flight from Gatwick is an hour later than the time advertised and confirmed on the reservation. Money debited from my credit card is more than the amount confirmed when I reserved. I have no responses from customer services and I'm still waiting for a refund of the difference I was over charged! Terrible customer service, I shall never fly with this airline again