BA British Airways - www.britishairways.com

At Dallas-Fort Worth International Airport, British Airways operates out of a dedicated terminal offering a range of services to ensure a smooth and comfortable travel experience. Passengers flying with British Airways will find a variety of amenities designed for convenience, from check-in counters to lounges. For more detailed information on navigating the terminal, including airline office locations and other essential services, you can visit the british airways terminal dfw guide. Whether you're arriving or departing, this guide provides all the essential details to help you make the most of your time at the airport.

Case Number 02338330

When dropping off my luggage at the luggage drop off at Toulouse airport, I had my travel pram confiscated from me and I was forced to take my sleeping 2 year old in my arms while traveling alone with him at 5.30am. I was told by the staff outsourced by British Airways to check in passengers (therefore an extension of your company) that only yoyo prams were accepted on board. I corrected her that it was "yoyo type" prams but she contested and told me that only yoyo prams would be allowed and if I insisted to keep my sleeping 2-year-old in his pram I would not be permitted to board the flight to London. This happened to 2 other families (that I know of) and we were forced to go to the oversized baggage area of the airport. To clarify my pram is the Silver Cross Jet stroller pushchair which I specifically purchased as it is conform to the British Airways specifications. I was then required to carry my toddler for 30 mins through security, and then again for another 40 mins while waiting to board the plane (I was "allowed" early boarding only to be moved from my seat to stand on the other side of the staff with no more options to sit down). At Heathrow, I was then required to carry my toddler again for approx. 40 mins to go through passport check and luggage claim (as mentioned previously, I was traveling alone with my child with no other support). All this, despite purchasing a very expensive pram to fit to your requirements and coming to the airport prepared with this pram. I'm sure you agree this is unacceptable and it is illegal to force passengers to purchase a specific brand of products in order to be able to keep their child in their travel pram. It is also illegal to discriminate against passengers because they have "dared" to travel with children.

In addition to this, once on the plane, I installed my Kids Fly Safe Cares Child Airplane Safety Harness for my son. The cabin crew then proceeded to tell me this was not allowed. I had to go on the website to show them that this was incorrect and I was in fact within my rights. Then, for landing, your crew had the gall to tell me to put the harness on my son and that it was "mandatory" to which I asked, if it was mandatory why did I bring the harness myself. It is also important to note that my son was not given a life jacket when boarding the plane which is against regulation.

Basically, I was treated like a criminal during my entire journey and my crime was having a toddler. British Airways is by far the most discriminatory airline for parents traveling with children and this needs to change immediately, especially considering that I paid the same price as an adult for my 2-year-old to be on that flight and he was treated like an inconvenience.

My advice; don't treat a mom traveling alone at 5am with a sleeping toddler like rubbish, and don't confiscate her travel pram that is within regulation forcing her to have the worst travel experience possible.

I am filing a formal complaint against British Airways and Mytriptoindia.com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. Despite providing all necessary medical documentation, we are caught in a loop between the airline and the travel agency, each directing us to the other.

My mother, has terminal breast cancer and has undergone a mastectomy with 20-30 chemotherapy sessions scheduled. We booked a flight with British Airways through Mytriptoindia and requested a refund due to her condition. British Airways directed us to submit documentation through the travel agency. When contacted, British Airways stated they had not received any documentation, contradicting the travel agency's claims.

The travel agency claimed to have submitted a waiver request, allegedly rejected by British Airways. Despite multiple follow-ups, the agency has not provided confirmation. This situation has placed a significant emotional, mental, and financial burden on our family. It's been 2-3 weeks with no resolution. Case Reference: 01971992 was closed without resolving the issue.

Very bad experience with costumer service ,I talked to three different costumer service people non of them was able to answer my question

Next year I’m flying with different airline.

Hi We recently travelled on a BA flight from London to Boston. We are a mother and daughter and wanted to sit together. We spoke to Mutaz Shugaa on the customer service desk and he was extremely courteous and efficient and we left smiling that we had two seats together. On board the flight attendants were very friendly and helpful during the flight, so much so we didn’t notice the delay too much. BA 0239.

Are they flawless, no but having flown with many airlines they outperform the vast majority. They are also polite if there is a problem. Flying from Canada to the UK they are always my 1st choice every time. The night flight is great, arriving after a good sleep and breakfast is the best. The crew are friendly and accommodating, however I am also friendly and accommodating which probably works in my favour. And this is just my thing but I love seeing the Rolls Royce Engines on the wings having worked for Rolls Royce Airspace back in the day! Overall a really good airline!

literally had the worst flight experience attempting to fly from Athens to Lax

We needed to change our flight to an earlier time and after multiple failed attempt on the phone waiting for an hour on hold, we gave up and figured we could do in at the airport as long as we got there with plenty of time. We arrived at 10:30on May 21st to Athens airport to change to a 13:25 flight which had plenty of availability based on our search.

When we arrived, There were hundreds of people in line with no direction and Only two windows open checking in people. We sat in line for 2 hours. There was no concern to speed up the process until 12:30 with still hundreds of people in line. At this point other windows opened up and BA employees were going down the line and telling people to get out of the line unless they were on the 13:25….this is being told to people who have been standing for HOURS…..Where was this direction 2 hour prior? Now people have to stand aside . .and we were trying to get on that flight which seemed reasonable 3 hours prior.

We ask if we can change flights and expecting 13:25 it to be too late by the time we got to the window we asked if we could change to the 15:30 as an alternate possibility. If they would have checked or tried….one would not be upset……but my first request is ignored…then I repeat myself assuming she didn’t hear me…..and she hears and still ignored……then my husband repeats the request a 3rd time thinking maybe she doesn’t speak English…she gets annoyed….says she will ask looks at he guy next to her and he just says ‘No’… everything is booked…no checking……no sorry about that…..just ignore then a flat no………

Again, while I disapprove of that kind of behavior in a customer service role, I wouldn’t be as upset if what they said was actually true……..I checked and there were seats available Online. Just didn’t want to put in effort so your employee fabricated to avoid any extra work.

First of all……where was the direction??? If you didn’t want people to check in hours early or avoid a scene of massive chaos……tell them when they arrive….suggest getting a coffee……not rudely demanding hours after they have waited in line to step aside……

Second, where is the service staff? two hours is unacceptable!!! If no direction is given and all those people are standing in line, shouldn’t some one open another window or find an alternative resolution? (And for us it was closer to 3 hours after allowing people to get in front of us to avoid missing their flight which we lost out getting on since we weren’t officially booked)

Third, what is the level of training that you provide for your employees? The customer service and awareness of your staff was the worst I have seen in a long time. I expected more from British Airways and was shocked and disappointed.

I have no need to express this anonymously. I would invite a phone call which will be incredibly telling of how serious British airways takes these surveys and the desire to fix thing when they are broken.

I respectfully give regards with hopes to see the improvement.

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So I want to take a moment to complain about the terrible service my mum got from British Airways (England-Poland).

First of all 2 weeks before their flight it was cancelled and they had to rebook a flight that wasn't direct and had a stop within it. Also rather then coming back on the 12th they had to come back on the 11th so they already lost 1 day. When they got to the airport British Airways couldn't find their tickets (ended up waiting 1hour and 30minutes to find/print the tickets) so they ended up being late for their flight and missing it completely. They spent another 2hours and 30minutes waiting for another flight which got them to Munich however, they were delayed again and ended up being late for their flight to Poland and missing it again. In Munich they had to wait another 8hours before they could get another flight to Poland.

They finally got to Poland at 1am the next day....

What a Joke, They lost a whole day and had nothing but stress and a negative emotional rollercoaster...

Would definitely NOT recommend British Airways to anyone

Booked a few weeks ago. Received an email to say that the inbound flight has been cancelled so am now left with a holiday booking with a flight out, a hotel and no way of getting home. Nobody answers the phones, you just get a message saying to call back later. I have tried 28 times now! Live chat doesn't exist, it's just a bot telling that ends up telling you to call. Manage my booking is useless and doesn't help. I travel in less than two weeks and this is a hassle I could do without. Absolute joke of a company. Will never use again and will be venting my experience on any complaint site that I can find to warn others.