BMI Baby

As a Regular traveller I have tried them all, but I come back again and again to this airline.. Why because they are reliable, honest and treat you with respect. I cant say a bad word against them.

They cancelled my flight to London Stansted from Belfast. They should never have taken my money and I've been waiting for over a month to get my money back. DO NOT EVER USE!

i booked a flight for my family of six for june 2012 with bmi baby but on may 4th i heard flights had brrn cancelled so i rang number given on tv to find out if my flights were safe.no one at this number informed me only belfast flights were affected and i was told to book more flights with another company.because of lack of information i booked them all again with thomsons costing me another £1400!there was no number given on tv for the uk and no one made it clear that this issue was only from belfast.bmi baby were not at all helpful i couldnt even understand them and i could not speak to a manager.i have sent them e-mails and had no reply!i have also put my complaint in writing and i think they treat people disgustingly,this is a case of bmi not giving out the correct information and how was anyone supposed to know they were actually ringing belfast!this was my family holiday and i cannot afford to pay twice because i was given the wrong advice by bmi.i need a full refund from bmi and i will seek legal advice now to retreive my money by hook or by crook i am not going away.

I flew on WW5821/5824 from East Mids to Glasgow yesterday coming back today. After flying with Ryanair so many times I had finally caught a cheap return ticket advertised on Bmibaby.com for about 54GBP including all fees. I have to say that Bmibaby does not offer, in general lower fares than Ryanair because its hard to find that low price when you book it. However, both my flights were on time and arrived early, possibly because they are smaller airports, less hassle. The crews at least give you a degree of smile, and seems happier than Ryanair FAs. The pilots seems more skillful than Ryanair as to the smooth landing/take off- with considerations to weather, whereas FR's pilots seems a bit like driving a jet fighter. However, WW's plane are way older than FR's but the best thing is that seats seems wider to me and can recline, so if Baby's cheaper I will fly with them

Haven't travelled with them yet. Wonder whether it will be poss despite having paid. They encourage you to check in on-line so far I've tried 5 times and stayed on for an average of more than 45 minutes each time and still not managed to get beyond the second screen. They haven't replied to my email about it.

Non-existent customer service! Who-ever runs their Marketing department should be sacked. In this day and age it is completely unacceptable.

- an out-sourced number to a foreign country is the only one available.

- I was offered a postal address or fax number to write to! This is 2012!

- I was given the name Melissa Sharp as the Manager of customer relations at BMI Baby - what a huge amount she has to answer for if she exists!

Cheap-ish and not bad. As long as the flight is fairly short its reasonable, any longer and your legs get sore and cramped.

Birmingham to Belfast City and back today and really have no complaints. Plane was on time, staff were pleasent, booking procedure online was easy. I really couldnt have asked for any more so well done BMI.