BMI - www.flybmi.com

GOD,I´VE NEVER SEEN A THING. I really dont know how to express my frustration. I arrived early and EVERYTHING was fine. We went through security and finally were sat infront of the depature Place. It soon began delaying half an hour then the staff told us to sit downstairs at the lounge.After 3 hours the flight was canceled and we told them we had nowhere to go so they gave us a 5 star hotel to sleep in for the night which they would pay for including dinner and breakfast. They also gave us a flight the next morning. When we Went to the Airport in the morning and the flight was delayed 2 hours but not canceled. We went on the plane but it was the bumpiest most terifying thing in the World. I am going to book a different return flight and that flight was the worst ever exept from the 5 star hotel that they payed for.

Just back from brussels and they lost my luggage, no one seems interested!

BEWARE I got a name wrong when booking a holiday with Inghams They use BMI on some flights to Switzerland . When I noticed my mistake I phoned to check and change name to the proper name as it appears on passport I was told to do this would cost £595 yes £595 Contacting BMI was no help. There policy is to mug there passengers.I have now canceled the holiday with the loss of Deposit.

I am absolutely disgusted and sickened that BMI can charge this. How can BMI justify this cost I thought a charge of £50 to £70 would have been a fair price . Hey they didn't even wear a mask when they tried to mug me.

It has put me off flying

I flew with BMI Regional yesterday and it wasn't that bad to be honest. It was only a short flight but took off and landed on time both ways. They served food too so couldn't ask for much more.

WHATEVER U DO DONT FLY BMI. THEY ARE A F%#%k NIGHTMARE

I fly in the morning so today I attempted to check in on-line.

1.On top of my web booking (in manage my booking)is a warning notice telling me these flight details have changed.

2. Cannot get any response from BMI, eventually get the BMI call center in India, nice chap not sure either, so he re-routes me to another dept. Phone rings for 17 mins so I switch off and dial again.....still no answer from anyone.

3. Email BMI when I find the complaints address. Less than 24 hrs and have to travel from north wales to heathrow. No reply.

4. The flight to ord has been sub contracted to United who are also as much good as BMI. Still none the wiser.....United gave me a phone number in the US to call.....this is a joke.

I am now hoping that when I get to LHR in the morning I still have a seat on the plane, and the plane has not left.

Never ever fly BMI

Checked in at LHR Terminal 1 as couldn't do it online for flight to Casablanca. Once we'd finally worked out how to obtain boarding cards before getting to check in desk it was obvious that this wasn't going to be a pleasant experience. As we were called to desk 10 we were met by mature check in staff, nothing wrong with that other than they were a little bemused by the system. We handed over passports and the electronically produced boarding cards and placed the first of our 2 cases on to the weighing belt. There was then some confusion as we had to be issued the old style card boarding cards during which I was asked for the second case to be placed onto the weighing belt as the first had been moved forward. Then followed some further shuffling of documents until we were presented with our passports and the replacement boarding cards. Cases duly dispatched we moved through to departures.

The flight was on time and the plane an Airbus A320 was of a good standard with generous legroom although the entertainment system was inoperable (on both out & in bound flights). The in flight meal was a Hot Mushroom Wrap ( not recommended) and a Twix ! This was complemented by two passes of the free drinks trolley on the 3 hour & 15 minute flight both ways.

We arrived at Casablanca airport and queued to get through passport control after filling out our entrance visa ( not available during the flight). This took around 30 minutes enough time for our baggage to get into the arrivals hall. It soon became evident that one of the cases was missing. Fortunately my school boy French enabled me to find the baggage handlers office, stupidly I had left my boarding card on the plane which had our baggage stubs on. I left our contact details with the office and they said they would contact us when the flight the following day in if the case had turned up.

As we were travelling as a large group attending a conference once we reached the hotel and I explained to the rep what had happened I was asked how many stubs for the cases could I remember having on the boarding card. I was sure that it was only one and that from that the check in staff had only tagged one case. Once this was established contact was made with BMI whose office was closed when we rang! This was Wednesday, the missing case had all our regalliere for a gala dinner on the Friday specially hired Highland dress as well as the wife's cocktail dress But more important was some jewellery although not expensive but of sentimental value to my wife(disaster). Contact was made with BMI early Thursday and our suspicions confirmed when BMI confirmed that he case was indeed still at LHR unfortunately this was after the Thursday flight had left. Being that there was no flight Friday and that we were returning Sunday we resided to the fact that we would not be in our finest clothing for the dinner. We had spent Thursday getting extra clothing etc etc at the Cassablanca Shopping Mall but acquiring evening ware was out of the question. BMI were informed to keep the case at LHR and arrangements were made for us to collect at the BMI desk in LHR arrivals.

We travelled back although the flight was delayed by an hour because of problems at LHR and went quickly through passport control ( despite the adverse publicity earlier ) to get to the baggage hall where I went one way to the office and wife the other way to get our case from the flight. Wife had retrieved case as I approached the office and presented the staff with the reference number to collect our rogue case. After some tapping of the computer key's the member of staff said " sorry sir your case was flown out to Casablanca yesterday !!!" I conveyed my displeasure at this news in words of few letters. When I said that BMI had been given instruction to keep the case at LHR the man said " nobody would have got that message to the baggage handlers as their on a different system ! " you can possibly imagine I wasn't very happy.

As it was Sunday evening nothing more could be achieved until Monday as the cases whereabouts was uncertain. Fortunately our tour manager was still in Casablanca and the case was confirmed as at the airport. This was identified when our tour manger went to the airport and arranged for them to get it on to the Tuesday flight (no Monday service)

BMI were of no help at all and even suggested that th problem was no longer there's when contact was made on Monday. All we were told was that we would get a call from their baggage agent when the case was back in the uk and when it would be delivered. This never happened and the case finally turned up at home a week after we had left for Morocco.

This is my first and absolutely last flight with BMI their customer service is shockingly poor.

More spacious seats on this route than BA and service good for this short flight.

They were not interested in my complaint, refused to give me a name of a senior member of staff which would allow me to take the complaint further

I flew in business class on a BMI code share operated by Gulf Air from London to Bahrain and back. The cabin was comfortable, the flight crew polite and helpful, in fact everything that Gulf Air did was fine. However, it became necessary to extend my trip - and that is where the trouble started. BMI told my travel agent that no fee was required to change my reservation and then tried to take a payment anyway from the company card originally used to book the ticket, which apparently failed (though there was no good reason). As a result my reservation was changed, but my ticket was not valid for travel on the new flight. BMI did not bother to inform the travel agent of the problem, so the first any of us knew of it was when I could not check in at the airport. BMI has no ticket desk in Bahrain, Gulf Air could not help as it was not their booking, and it was a Sunday. The only option was therefore to call BMI in the UK, and be routed to one of the staff in their call centre who spoke barely comprehensible Indlish. They agreed to accept my credit card details over the phone, and told me all was well. Fifteen minutes later the reservation had not been updated, so I called again. They told me that the payment had failed because I did not know my own home address - yeah, right - but anyway, we checked all the details and tried again. After an extended period of reasonably polite insistence, I was transferred to a supervisor who informed me that my credit card was no good so there was nothing they could do, and hung up on me. At this point, with a little over an hour to the flight, I flipped my credit card across Gulf Air's counter and asked them to get me home - which they did with admirable efficiency, though at considerable expense. On returning to the UK I checked with my credit card company, and found that there was nothing wrong with the address in my payment details - but BMI had incorrectly entered my credit card security code. So the common factor in all this, at least on the face of it, is that it is beyond BMI's wit to handle a credit card payment. I will never, ever, put myself in the hands of these clowns again and would advise others to be very careful.