Ethiopian Airlines

As a Xmas New Bad News, the Expat Pilot Managment Office came with NEW rules on how we should go home on our GDO's after a long hard flying month, by having the Expat Pilots seating on ECONOMY Y seat instead of C Business Class DISREGARDING the safety and well REST of the Pilot... safety is NOT an issue for the CEO of this Airline.

The Actual Contract calls for C Bss Class for all Expat Pilots TO/FROM home on their Days Off, but since they new rule created by the COO came in place, they are making a BRIDGE of Contract disregarding SAFETY for all passengers.

To all EXPAT PILOTS; before what ET had as BEST in the Industry was its Commuting... TODAY ET decided to Break this Best and make it a WORST, do not come and Fly for ET.

My family and I recently used Ethiopian Airlines flight ET508 on a trip to Lome, Togo for a wedding. The flight originally was scheduled to depart on Thursday, October 20, 2016. We contacted the airline in advance to inquire about accomodations for our bridal garment bags earlier that week and were then informed of a flight change to Friday, October 21, 2016. We never received any notice for any of the four tickets we held to inform of a change in date to our flight leaving from Newark, NJ. During our flight to Lome the staff were not welcoming nor accommodating to assist with few bridal garment bags that we were told would be stowed in the cabin. During our return on November 1, 2016 we ate the food served twice on the flight which gave us FOOD POISONING. We had to seek medical attention for the constant symptoms of dysentery. We DO NOT RECOMMEND THIS AIRLINE FOR ANY SERVICE. PLEASE HEED THIS WARNING!!! The Ethiopian Airline staff at the Newark, NJ Airport as well as the airline staff were unprofessional, unaccomodating, and unsanitary. Our family are greatly disappointed by Ethiopian Airlines and will not support nor recommend ETHIOPIAN AIRLINES- disappointed us and we continue to publicize the airlines TERRIBLE CUSTOMER SERVICE.

Try your best not to eat the food, you run the serious risk catching food poisoning and I mean serious food poisoning like Typhoid or Dysentery. The rats running around the Sheba Miles lounge are huge! The toilets are filthy and people use the hand basins to wash their bottoms, faecal matter everywhere. An aeroplane is not the place! Also it very much reflects the oppressive and despotic nature of Ethiopian politics, this is a state airline and you can feel it. The staff scare me and you know that one day your plane will be flown off to another destination because the staff want to claim asylum somewhere.

Unfortunately living and working in Addis, my husband and I have little choice.. On every occasion the customer service is poor, the same meal choice EVERY time. That 'Sunny' expired tasting snack for a desert!.. I have had luggage broken 3 times with no compensation even though the last time, they spent over an hour registering it and promised to contact me, no one did. Now to top it all.. I have food poisoning from the ET700 flight from Addis.

I had 24hours of travel with only chicken and rice or veggie with the same desert as an option for a meal and I am by no means vegetarian.

The plane was not cleaned between flights and the flight attendant insisted on me using an already used pillow case and then she started to avoid me when I was calling to have a new pillow case replacement.

The cleanliness of the plane can be massively improved too.

I had to pay for a second check in from the US to Africa and then I was told otherwise from Africa back to the US but thecustomer service reps told me to talk it out with the United reps. What a waste of time!!! and MONEY!

Very disappointed by Ethiopian Airlines’ service! My luggage (KGLET15579) got lost between Ouagadougou & Kigali on the 31st of January and still no trace. The customer service (or better the lack of any service at all!) of your office in Rwanda is very poor – is this the standard of a Star Alliance member? Proposed compensation of 20 USD/kg doesn’t cover the content at all. What are the experiences of other passenger? Will it still be found back?

Very unprofessional customer service especially with flights coming from Africa. Will not use this airline again.

I had a very bad experience with Ethiopian. I flew from Delhi to Addis and connecting to Accra, Ghana. The seats were uncomfortable. The in flight entertainment system was as if non existent and not acceptable from a Star Alliance member. Food was also not that good and not any options. Addis Ababa airport is not equipped to handle so many passengers and i had to wait for 2 hrs in the security check Que. It was an aweful experience. Addis Ababa airport does not even have proper toilets and there was waiting for that as well. Whatsmore due to the airline cancellations and delays many people miss their flights and need to wait or sleep in not so good hotel arrangements made by Ethiopian where the hotel staff was not even ready to give water to the passengers.

When my wife flew last year by Ethiopian Airlines from Addis to Washington Ethiopian air lines cargo worker stole her stuff. When she got home the first thing she did was to check her luggage. She could not believe what she saw. She lost 16kgs Ethiopian traditional spices. I called customer service no one respond. Also I sent two email no respond. Two people from Ethiopian had the same experience and guys I would tell you to put more money and use another air lines. Or if you decided to use lock your luggage also taped around and take a picture to make sure you get back the same way it was.

My wife who is a frequent flyer and 2 kids aged 1.5 years and 3 months old infant who flew for the first time had used Ethopian airline to travel JRO-ADD-BOM and I was very upset of how pathetic service and treatment my wife and the kids got.

Firstly I had booked a basinet for my infant and a baby meal for my child out of which they never gave the basinet and on top gave different row seats to my wife and the child, making my child who is 1 year old seat far from her mother next to a complete stranger even after requesting the staff were rude telling my wife" There is nothing we can do and it’s not our problem" so my child had to sleep on the floor next to her mom because " it was not the staffs problem".

As I wrote earlier we had requested a baby meal for the child which during serving the meal they refused to give a baby meal or any meal for the child. Starving a one year old child is the height of being inhumane. This happened for both the connecting flight. At Addis they issued hand written boarding pass.

Secondly, after boarding the flight my wife requested for warm water to make milk for the baby out of which a male hostess replied got get it yourself from the washroom. I really didn’t expect such an answer and even while writing to you I am getting more upset of such an answer.

I want to ask what type of customer service is this, winning award for best aviation and service, posting on the facebook about the programs that the flight crew attends, is this type of service being taught???

I want an explanation why was this type of treatment given to my family is it because of their ethnicity, religion, gender discrimination or is it because they were economy class passenger.