Malaysia Airlines

On a flight from KL to Ho Chi Min , I was robbed of $8500 in cash and valuables . I went to the counter in KLIA . The staff were simply uncaring with a response , not our problem. Having travelled for 40 years with Malaysian airlines , and having a gold card , The response from Enrich management was more polite , but nothing . I have seen Malaysian Airlines dive from a good airline to one of the worst in the industry . I think a warning that professional thieves are travelling from and to Vietnam , will be appreciated to the poor passengers .

I hope Malaysian Airlines will wake one day

I am writing to express my utmost disappointment in the quality of service provided by Malaysia Airlines, an airline I have frequently patronized in the past. Regrettably, my recent experiences have led me to conclude that the airline has regressed significantly, to the extent that I consider it the worst airline I have ever traveled with.

My long-standing association with Malaysia Airlines has been marred by a series of distressing incidents since the onset of the covid pandemic. The concerns raised below encapsulate a range of issues, each of which further erodes my confidence in the airline's ability to deliver on its promises.

Pricing Inaccuracy: It has come to my attention that Malaysia Airlines' website and mobile app consistently display inaccurate pricing for various services. This not only raises questions about the airline's transparency but also creates an environment that appears designed to deceive customers and extract more funds from them.

Customer Service Responsiveness: My attempts to seek clarification and resolution through email channels have proven futile, as I have received no response from the customer service team. This lack of responsiveness not only violates basic customer service standards but also leaves me feeling utterly disregarded.

Unprofessional Call Center Service: In contrast to the silent email responses, my interactions with the call center agents have been far from satisfactory. The unprofessional and unhelpful conduct exhibited during these exchanges only compounds my concerns.

Questionable Pricing Practices: My suspicion that the airline is deliberately misleading customers deepens as I observe irregularities in the pricing display of additional services. It is disheartening to consider that Malaysia Airlines may be engaging in practices aimed at siphoning more money from passengers.

Functional Website Issues: The functionality of the company website is fraught with issues, further exacerbating the overall negative experience. Navigating the site has become an arduous task, detracting from the convenience one should expect.

Deteriorating Meal Quality: The quality of in-flight meal replacements has reached a level I can only describe as abysmal. The deterioration in food quality reflects poorly on the airline and its commitment to passenger satisfaction. For those traveling passengers, please expect dry bread, aged apple and peanuts to be served instead of hot meals.

Subpar Flight Attendant Service: My experience with flight attendants has left much to be desired, particularly in relation to the distribution of basic amenities such as blankets and headphones. Such lapses in service standards are inexcusable.

I humbly request that Malaysia Airlines thoroughly investigate these concerns, rectify the issues identified, and take concrete steps to restore its commitment to passenger satisfaction and transparency.

After booking our flights to Borneo, I found out I was pregnant, I was informed by a travel doctor that it was unsafe to travel to Borneo due to the presence of the Zika virus. I immediately called both Opodo and Malaysia Airlines to try to get a refund. I called both companies numerous times only to find that neither would take responsibility or commit to giving us our money back. I think it is appalling behaviour from both companies. Malaysia Airline policy is to refund if there are medical conditions or unforeseen circumstances, of which there were both.

What is the point of having a refund policy that you don't stick to?

Missed flight at know fault of Malaysian Airlines, full responsibility lies with me but when I phoned up to book another flight there was no help or cooperation to try and help me out of the situation that I had brought on myself. I was trying to use the original return ticket that I had purchased for over $1000 but informed me that I would lose all that money...That was ok..it was my fault. They then went on to say if I wanted rebook with them I would have to pay $350 no show cost at the airport then $250 admin costs then the price of a one way ticket which would have cost me $1440.what a joke. It was cheaper to go to another airline and pay for a return trip.There customer service was shocking no human compassion. All they wanted to do was extract as much money as they could out of the situation that I had found myself in. Would never fly with them again or recommend them to anyone. On the plus side I flew with Qatar airlines and have to say the best airline that I have ever flow with.

having just returned from flying to thailand and KL i have to say how awful malaysian Airlines are ,the staff are rude, they certainly dont care about their economy passengers, only their business class, the seats which we pre-booked and pre paid for in exit rows were so uncomfortable the tray table did not move, the food was just about edible, the knives and forks are plastic,no little travel essentails which all airline give out to everyone try not to ask for anything as if you do you wont get a smile only a scowl, there are no emergency checks surely of high importance, and your only allowed to exit the aircraft after every single business class passengers has decided to get off, beware if you try to move the curtain betweeen you as the cabin crew will be telling you off. i wont be recommending any of my clients to fly with them, and im ex cabin crew for BA, and have a lot of dealings with the public as a travel consultant, you need to remind yourselves everyone is a paying guest and deserve a smile now and again !!!

I have been trying to think of a way to describe my recent (and certainly last) experience with malaysia airlines. The entire experience felt like a sham. The advertising is slick (albeit cheesy), the staff are quick to accept bookings, but beware if you ever have to change a ticket, cancel or make any alteration to you flight. Magically, hidden fees will appear, and getting a straight answer from their staff is impossible.

Shortly after I booked my flights (four flights in total), I told the customer service rep that I would not be able to make my third flight, but would still be making my fourth flight. They accepted this without any further comment. Imagine my surprise when shortly before my final flight, I was told that my booking had been cancelled as I had failed to appear for my third flight! I was then toldthat I could "uncancel" my booking for a fee of 150 pounds. I explained that I had already told the airline that i would not be attending, so could not understand why my booking would be cancelled. The representative told me that she would investigate and call me back shortly. After waiting for 12 hours with no return call, I called again. After being placed on hold for 40 minutes, I was then told that malaysia airlines had no record of my call, and that I would now need to pay both the 150 pound fee and a "fare difference" as the cost of the ticket had increased since the morning. Every question I asked, I was placed on hold for at least another 20 minutes (the entire call was nearly 2 hours long, with about 5 min of actual service and zero answers). It is now 7 days before my scheduled flight and it looks like though I will need to pay several thousand pounds to purchase a flight with another airline.

I recently booked a business class flight with Malaysia Airlines, and I received an e-mail from the company informing me that the flight time had changed. This e-mail included a telephone number that I should call if the time change was not convenient. On calling the number, I spoke to a representative of the airline who denied that any time change had in fact taken place. Despite the fact that I have proof in the form of e-mail messages - with Malaysia Airlines staff names associated with them - the agent on the telephone would not accept the facts. There is, of course, no real way of dealing with Malaysia Airlines by e-mail, or through the web site (which does not function well). How the mighty have fallen! A once first-rate airline has degenerated into something that is a farce. I will not be dealing with this company again, and I would encourage others to avoid it too. An airline that is not able to track changes to flights on its own computer system must surely have serious issues that could impinge on a variety of factors- potentially including passenger safety.

I work for a Malaysian Company, hence taking MAS for most business trips. The food quality does not match the price at all. It looks like a shallow box of dog food. I can remember 10 years back, flying with MAS was an experience. Not anymore, they serve some cheap packaged biscuit, nuts and an airline meal each time. The total letdown was the food. It sucks. And please keep down the advertisements in the flight, not only its annoying, but it gives people headaches.

So has anyone anything good to say about this airline. Flying with them in 2 months time.. to KL and then on to AUCKLAND

we flew malaysia airlines from sydney to kuala lumpur then on to koh samui. i wish i had read the reviews before i booked with them. the reviews are pretty much spot on. the worst flight i have ever been on. on our way over the staff were rude,they were either tired or hated their jobs. not 1 of them welcomed us on board, no hello, no smiles the whole flight. when we asked for water it was an effort. food was grose too.

the return flight wasnt as bad. staff were alot friendlier but our tvs didnt work so it was a long boaring flight. not a good experience, will never fly them again.