Stobart Air

I flew from Gronnigen yesterday with my daughter and granddaughter and the crew on flight BE6035 were absolutely fantastic both flight attendants were superb and gave out chocolates to the passengers the steward warm friendly and helped us to carry our granddaughter up the stairs as we we struggling with her and the bags and the whole experience was fantastic and it is wonderful to see customer service like this still exists today and the chocolates were a surprise please keep up the good work

Following announcing 12 new destinations from London Southend, an airport owned and run by Stobart Group, Stobart air as a Franchisee of FlyBe cancelled the twice a week route from Southend to Fiargi in Southern Corsica, starting 19th May 2017 without a word of explanation or apology.

They left it to FlyBe to either offer customers a re - routing, which on the day of travel offered no direct flights or cancellation and full refund and promise of a voucher to travel on another Stobart flight from Southend.

As local to Southend airport , which was the main reason for going, and bearing no cost to get to and from the airport I am now faced with travelling to and back from Heathrow, and having to pay my own costs to get there. In addition total travel time each way has extended to over 7 hours each way with flight changes required due to no direct flight availability

Stobart should not have been selling a route that was doubtful to go ahead and certainly should not hide behind Flybe to make apology.

Not going that extra mile to compensate customers for considerable inconvenience and their additional costs does little for their reputation and public relations particularly as the Stobart group sell themselves of the convenience of flying from London Southend.

Perhaps the senior management of Stobart Air and Stobard group would wish to consider their public relations policies. a written apology to all inconvenienced customers would be a start! I won't be singing Southend Airports praises like i use to!

Used this airline to fly from Cardiff to Dublin for my flight to NYC. Never heard of them before, they were formally Aer Arann operating under Aer Lingus.

Was very pleasantly surprised by the interior of the plane. Very very clean and modern. Plenty of leg room ... Rather than the no smoking sign it had a no electronic device sign (was impressed with that).

There was no service on the plane but it is only a short flight. Would use again.