Virgin Atlantic Airways

About Southern Airways Express

Southern Airways Express, a commuter airline that offers flights to more than twenty cities in the US's Southern and Mid-Atlantic States. There are four bases: one each in Baltimore (BWI), Memphis, Pittsburgh (PIT), Palm Beach (PBI), and Pittsburgh (PIT).

The airline was launched in 2013. It has seen significant growth, with more than 100 daily flights operating under its own name and up to 1,500 weekly flights operated by its partner airline, Mokulele Airlines. Since the acquisition of Mokulele Airlines, the carrier has been in partnership with Mokulele Airlines. This acquisition allowed the airline to focus on Hawaii and offer a similar service in Hawaii, which is not available at smaller airports. The airline's growth has been driven by partnerships and airline acquisitions. Southern Airways Express also acquired Sun Air Express, which was an important milestone. It took on its routes as well as aircraft in 2016. 

I missed a flight with Virgin Atlantic due to delays on my public transport. I contacted their customer service to ask them to clarify their "Events Beyond Your Control" policy, as this information would help me to determine whether I would be entitled to compensation through my insurance.

Unfortunately, the advisor repeatedly provided wrong information about the policy (talking about events beyond Virgin Atlantic's control, whereas the policy wording clearly refers to events which are beyond the PASSENGER'S control). When I politely pointed this out and asked them to double-check, the response became completely childish. First they ignored my questions, then they became rude, then they suggested that if I wasn't happy with the response I could lodge a formal complaint with Aviation ADR, and then they just ignored my messages completely.

I have no idea why Virgin Atlantic were so determined to avoid providing the answer that I was entitled to, nor why they misled about the policy in the first place. But it was a really disappointing and frustrating process - I won't be booking with Virgin Atlantic again, and I suggest you don't either.

I wish I could give them zero stars, you cannot Email them, their bot is useless and I have now spent over 6 hours on hold on four separate calls! To add insult to injury if they don’t answer your call in two hours they cut you off! Your call isn’t important to them and I find it incredible that they can boast on their website and recorded message that it will probably take up to 3 hours to answer your call! Customer service is non existent, they should be ashamed!

Virgin Atlantic is one of best and most affordable Airway. I have been traveled with AnavClouds Software team. The cabin crew go above and beyond to make your experience relaxing, comfortable and a world away from a typical flight. The plane, the 787-9 is equipped with Rolls Royce Trent 1000, which provide a quiet and smooth experience, and the cabin has special mood lighting inside, helping all aboard to comfortably adjust to the time zone they're visiting and reduce jet lag significantly. The food is quite nice and the inflight service, Vera, is very good as well. The flight home was quick, due to catching tail winds, and my seat in Premium Economy was extremely roomy and comfortable for me to rest in.

Gatwick to Cuba, Feb 2020

Bad really bad, no more comfortable than on a ten-hour flight to Cuba than with Ryanair to Poland. 

Both my wife and I were exhausted on the return flight and were horrified to find we had the same plain we arrived on and no, we could not sleep all the way back as we were so uncomfortable. It was miserable.

Does not set the world alight, but does everything you would expect of a Western airline. The cabins and lavatories are clean, the flight and cabin crews are professional and I would not hesitate to fly Virgin again. Their tie-up with Delta also opens up the USA.

Their staff are so friendly and helpful and are not trying to sell you something at every available opportunity - keep up the good work.

To be avoided. We paid in full and had our flights confirmed four months ago. Virgin then send a naff e-mail saying they have cancelled our flights and rebooked us on different dates without even asking us, how rude and unprofessional is that. I then spent an hour on their PREMIUM RATE customer services line only to be told they had cancelled the flights because of financial problems !!! Virgin are taking our money under false pretences, shocking behaviour. We will never use them again.

I booked a virgin Atlantic flight from Heathrow and my reservation was cancelled by the airline and my money is yet to be refunded. I have been making calls everyday for the past 3 weeks with a promise that someone will call back but no one has called me back. Their flights may be good but the administration is a big mess and dishonest as well. I'll rather fly British Airways.

Dr. T from Texas

My husband and I flew with Virgin America on for our trip to Italy. We flew from LAX to London and took British Airways from London to Rome. It was seriously, one of the best flights I have ever been on. It was a 10 hour flight but it went by fast. They fed us every couple of hours. The food tasted great. They had complimentary alcoholic beverages. The service was amazing. I felt like I was flying first class in economy. It was really an incredible experience. It was a great way to start off our trip.