Hoppa.com - www.hoppa.com

They will book you with taxi companies that do not exist, strand you when you are abroad, not answer communication and when the answer you two weeks later after you come home, NOT reimburse you for the booking! Whatever you do, do not book with them as you may end up stranded like us in the middle of the night and then NOT get money back!! We have lost £300!

AVOID . AVOID . due to a booking error, I received an email from them telling me to make a new booking , and to email them with the old reference for a refund. I followed their instruction and now they are refusing to refund me , which means I have paid twice for 1 transfer . They have no contact number, so you can only email and they refuse to escalate to a manger .

We used your company on the outward and inward legs of our journey.

The outward journey was fantastic we were met by a greeter in the airport who then escorted us to the waiting cars. I was glad to see the cars where what I had booked 2 X SUVs with enough room for us and all of our luggage as arranged.

However, our return journey was not so good. A car arrived with barely enough space for passengers let alone luggage, we managed at a squeeze to get passengers and luggage on board and we were advised another such car would be along shortly. A few minutes later a car arrived to take the remaining four passengers to the airport. It was a very small car and not at all what I had booked. He had space for only one large piece of luggage and 2 small pieces of luggage and only 2 passengers. We were advised they would send another car within 10 minutes and all would be well. I was left behind with my 13-year-old to await this coming vehicle. After 10 minutes I received a phone call saying no car was coming, we exceeded the luggage limit and we were to fend for ourselves to ‘get a taxi or something’.

I am certain (and have the booking documents to prove it) I booked 2 x SUVs with enough space for 4 passengers as well as 8 large cases AND 8 small cases PER VEHICLE. I was distraught to learn I had been abandoned in New York City alone with a child and your company showed no remorse for this.

I was then forced to pay for a taxi even though I had prepaid your company to escort all of our party to and from the airport.

I have had one response from this company where lies where told even though I showed evidence but have had no follow up since

I went to Qatar but was given a number for New York to call

Having called the number and provided evidence to Hoppa

And also tried to contact Hoppa myself, and providing evidence of this my taxi did not arrive

I had to take a taxi from the airport

I have been refused a refund or an apology

I do not recommend

Our driver was ready and waiting on our arrival.

He picked us up from Agadir airport with a clearly marked sign.

He simply asked for our QR code.

He dealt with our luggage and gave us water.

He gave us some great travel tips in the area.

He was able to converse in many languages.

On route back he was early and waited for us patiently at reception.

Car was clean and spacious with air conditioning too.

Holiday in gran canaria return transfer 18/01/24 was a no show, called the emergency number and advised to get a taxi and they would reimburse..every excuse under the sun when pursued refund. That stated I should be 2 blocks away from my hotel and a different place than drop off. Avoid

Mr Palmer

(Booking Ref P1363057)

Booked an airport transfer with Hoppa in Ismir. The collection on our arrival went perfectly. Great service.

On the other hand, our return trip and subsequent customer service were shocking and non-existent.

We received a text message from the local transfer company the day before our return trip to confirm the pickup time and location. (08:00 on Fri 15/12/23)

Actual Text Received - (Tomorrow we will pick you up at 08:30. Please wait at the reception)

At the time and location of the arranged pick-up, we sent this message to the local transfer company - (We are ready outside for you. Thanks.)

We received this back - (Dear it is possible for you to take a taxi. The car have some problems. We will refund the money for taxi)

So we got a taxi to the airport and provided a receipt of the cost to the local transfer company, they have yet to reply.

15/12/23 - We contacted Hoppa later that day, giving all details, screenshots of the message from and to the local provider and a copy of the taxi receipt.

20/12/23 - Hoppa replied stating they would refund 50% of the cost we paid them originally, which we were happy with.

28/12/23 - We contact Hoppa to chase the refund.

29/12/23 - Advised it would be 7 - 11 working days for the refund to be processed and show in our account.

12/01/24 - We contacted Hoppa again asking when the refund would be processed…… No reply.

Please don’t use this company unless you are happy with no customer service if anything goes wrong.

Avoid at any cost this company

Got no transfer from the airport and hotel

They liers saying that driver waiting for me

Absolutky discusting company

Lack of Contractual Agreement and Disgraceful Customer Service

Great pick up from airport to Benidorm, couldn't complain. Returning however was a different matter.

Seemingly the original drop off point was changed due to the Fiesta. Hoppa think they had advised us of this by adding the same address as previous with (BP ISLETA) next to it the day before. Not enough information.... seemingly this is a Garage half a mile from original drop off point in the opposite direction. Apart from the above 8 letters, no information was forthcoming that this was a relocation to original point or indeed a Garage. Google maps within text still showed original pick up point, as did live information sent, no BP ISLETA quoted.

Was advised by Hoppa representive they had no buses available for another hour, to take a taxi and obtain a receipt. Followed instructions to the letter, only to be notified that we would not receive a refund, due to their miscommunication.

Realise mistakes do happen, but to be £80 out of pocket is disgraceful, especially being picked up 4.5 hours before departure.

Have only obtained 2 generic replies to date, second only again when prompted.

This is a Hoppa representative's reply, not who you have paid in good faith and entered into contract with. Still awaiting a direct Hoppa email address to converse with, to hopefully obtain an understanding of our complaint.

Gave them time to make good, without complaining through this platform, last resort. I would not like other travellers to experience this service.

Experienced travellers 50 years plus.

Date of experience: 13 November 2023

Dear Fellow Travelers,

I feel compelled to share my recent disturbing encounter with Hoppa, and I urge you to exercise caution when considering their services. My experience was marred by completely unacceptable driver behavior.

My family and friends and I booked a taxi service through Hoppa from Heraklion Airport to our accommodation. What should have been a straightforward journey turned into a nightmare.

The assigned driver not only failed to meet basic standards of professionalism but displayed behavior that should never be tolerated:

- Aggressive Conduct: From the moment we entered the vehicle, the driver was intimidating and aggressive. His demeanor created an atmosphere of fear and discomfort.

- Mobile Phone Use While Driving: Shockingly, the driver recklessly used his mobile phone while driving, putting our safety at risk. This behavior is both dangerous and illegal.

- Unexplained Stops in Unknown Locations: At one point during the journey, the driver pulled over in a deserted area, late at night, with no valid explanation. His actions left us feeling threatened and vulnerable.

- Demanding more money - demanded more money and in the end had to pay more.

I tried to seek resolution through Hoppa, but their response favored the driver without a proper investigation, they bias is completely with the drivers and do not believe a word anyone else says, they are passive aggressive and just throw their points back of what the driver has said. Their complete disregard for my concerns is simply unacceptable.

I'm writing this to caution travelers against using Hoppa. Their service, in my experience, failed to prioritise safety and customer satisfaction. I would never consider using their services again, and I strongly advise others to do the same.

Avoid like the plague!