Jumbo Tours, Mallorca Airport Transfers

We originally booked through Hoppa who then informed us Jumbo would be doing our transfers! After then reading the bad reviews we were a little worried as there was a party of 11 travelling (two families with young kids) but everything went smoothly, we were on the road within 15-mins of landing in a huge air-conditioned mini-bus all to ourselves with a helpful, steady driver all the way to Alcudia! As instructed we rang the company two days before to arrange our travel back to the airport again no problem bus was there on time as requested. No complaints from us!

DO NOT USE JUMBO TRANSFERS/TOURS WITHIN THE JUMBO GROUP. we booked our holiday via on the beach and paid for transfers to and from hotel. We are a family of 4 which includes a 3 month old baby. Our pick up time from the hotel was 5.15am, at 5.45am we asked the hotel receptionist to contact jumbo tours which they did. Jumbo tours appeared rude and unhelpful and said they would not be collecting us and would not arrange a taxi for us. They stated they didn't have a coach in the area and we could get a taxi at our cost, which they said they would refund with a receipt. So we booked and paid for a taxi at a cost of over €68. Now the fun starts, jumbo tours WILL NOT REPLY TO ANY EMAILS and telephoning is hopeless. On the beach DO NOT GIVE REFUNDS as per their terms but said they had contacted jumbo tours but had no reply. Why do on the beach continue to use this company? It is quite simple they take your money knowing that they do not have to make REFUNDS, it's that simple.

USE JUMBO TOURS/TRANSFERS AT YOUR OWN RISK. DO YOU WANT TO TAKE THAT RISK?

Check other reviews on Jumbo Transfers and you will see what a dreadful company they are and the risk you take by using them!!

Do not book a transfer with this company it will cost you double as they take payment out of your account twice, sent 100 e-mails but they will not answer even from the head office, bunch of shammers out to take your money.

What a joke! Firstly on arrival in Malaga we had to search for our name on a plain sheet of paper in a crowd of 100s of people. Then left standing outside airport for an hour! Our return transfer was at 8.45 we stood outside our hotel from 8.20 so plenty early enough.... THE COACH NEVER ARRIVED! We ended in paying for a taxi to the airport at 9.20!

I have sent numerous emails none of which have been answered and finding a telephone number is impossible!

DO NOT USE THIS COMPANY

Had booked with Jumbo Taxis through OnTheBeach and they had confirmed that they would pick me up at the airport. However they were not there; I waited 45 minutes and searched the entire airport. The procedure to get a refund is to ring the office and notify them that the taxi has not arrived. This was not possible as the office was open 09:00-17:00 or something similar and my flight landed at 22:00.

OnTheBeach told me I could get a refund if I got another taxi and kept the receipt. I followed this procedure and was told I would get my money back once OnTheBeach had received a reply from Jumbo Taxis. I waited 56 days and OnTheBeach told me at this time they had still not received a reply from Jumbo Taxis. OnTheBeach refunded me themselves.

There is no contact info for Jumbo Taxis to be found. I emailed a complaint to Jumbo Tours but they said they could not help and would not forward my email to Jumbo Taxis.

I was not impressed with this service and would not use them again.

Waited 50 mins in bus at airport before journey 0f 2 1/2 hours to resort.

Was not collected on return. Hotel phoned on my behalf and I spoke to operator who stated that they had made error and no bus available. Told me to get taxi and get receipt and they would repay costs.Now having problems getting back the 110Euro .

A very shabby company and please dont trust them.

We were collected with no problems when we arrived in Benidorm but the morning we should have been picked up to go home nobody arrived. I tried the number on the paperwork but the 24 hour number said call after 9am. I have been trying for 10 days to not only find the correct contact details but to get a reply from someone about my complaint. We didn't confirm the collection time but our paperwork clearly stated a collection time so that was confusing !

Don't use this company total joke we booked thru on the beach and transfer to airport didn't turn up we had to pay 40 euros on a taxi so we could make out flight home company is a total rip off do not use

This company produced pick up details on Saturday afternoon. We were informed by them our pick up would be 7.10am Sunday. As our flight was for 11.30am this baffled me, for it meant an early last night for four adults. No breakfasts, and messing about in either the coach. Or the airport for almost four and a half hours. I mean between us we had spent over two thousand pounds for all inclusive, seven nights, and they wanted us to miss out further. Instead We had a great late night, got breakfasts, then got a taxi 41 euroes at 9.15am and still had to wait to check in our luggage....so jumbo tours, and shuttle bus, no more..clients should know when booking when pick up time is, or on initial pick up coming from airport.

No transfers turned up companys a joke never use these they erased me and my parner off there system after paying for transfers took 2 hours to get to our hotel waste of time