Shuttledirect.com - www.shuttledirect.com

Shuttledirect.com - www.shuttledirect.com

User reviews
4.8

Comfort of journey

4.9

Customer Service

4.8

Easy to find

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Shuttledirect.com - www.shuttledirect.com

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Shuttledirect.com - www.shuttledirect.com
4.18 832 user reviews
570%
410%
33%
21%
116%
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4.8

Comfort of journey

4.9

Customer Service

4.8

Easy to find

5

Punctuality

5

Value For Money

User Reviews

DazTaylor
5

Punctuality

5

Easy to find

5

Comfort of journey

5

Customer Service

5

Value For Money

Efficient Transfer Service

A member of staff was at the airport waiting for us as was indicated on the confirmation email. The transport was then called for and only took about 10 minutes for the car to arrive which took us directly to our hotel.

Our return journey was equally as efficient. Our driver turned up early to accommodate the traffic volumes and roadworks. On the return journey, our driver pointed out landmarks and imparted some local knowledge with us. A very friendly chap.

At the airport we were dropped off exactly outside of the terminal we would be flying from and was told exactly where the baggage check and departure areas were. having never been to this airport, this information was greatly appreciated.

Spellerxxx

Trip To Benidorm

Really easy to use and find. Gave us plenty of time to go through the airport on the way back and was waiting for us when we landed. Would definitely use again.

atkoreviews
5

Punctuality

5

Easy to find

4

Comfort of journey

5

Customer Service

5

Value For Money

Great Service From The Airport

We chose this option as very reasonable price compared to private transfers.

Very straight forward to find your allocated transfer coach. Dropped off straight outside our hotel.

Downside is you have to wait for other passengers and do drop offs and pickups but this was not a problem.

Wasn’t sure of pickup time but an email to customer services was responded to very quickly.

Stephenh68FFC
5

Punctuality

5

Easy to find

5

Comfort of journey

5

Customer Service

5

Value For Money

Transfers In Gran Canaria

On arrival the check-in desk was easy to find (Canary shuttle). We left airport after about 15 minutes but 2 minutes down the road something was wrong with the bus and the driver wasn't happy. She phoned someone and a replacement bus arrived but unfortunately it was 1 sit to small, so we got off (me and 2 friends) and again with-in 2 minutes another replacement bus arrived for us 3, dropped-off straight to our hotel. Pick-up for return flight was 1 minute early which great (last pick-up) dropped off at the airport with-in 25 minutes. Great service.

DebbieColl
5

Punctuality

5

Easy to find

5

Comfort of journey

5

Customer Service

5

Value For Money

Alicante Airport To Benidorm (return)

Really impressed by price, booking well in advance. Received email with good instructions to follow upon arrivial at Alicante airport. Minus2 floor, and Shuttle Direct kiosk provided further instructions and bus bay. Waited about 45 minutes for all passengers to onboard and then 40 minutes to our Old Town destination.

Return: received an email 2 days before with pick up time. 8.35am, and then 40 mins drive to airport meant we were there really early when our flight was 12.55pm.

Would be good to have a later pick up time so not there 4 hours before departure. Other than that, coach spotless and will definitely use again.

clarad134
5

Punctuality

5

Easy to find

5

Comfort of journey

5

Customer Service

5

Value For Money

Geneva To Combloux Return

Our driver was waiting for us with a name sign gust outside the arrivals hall patiently as we were probably the last to collect our luggage and helped us transfer to our minibus with no fuss. Very comfortable minibus for the four of us, luggage and snowboard.

He noticed on of us was not great in cars so modified his driving and just said he would stop at any point if that person needed some air!

Very smooth journey with no stops!!

Collection five days later was on time despite the fresh snow and again smooth comfortable journey back to the airport!!

Great service and would highly recommend the company, thanks.

Elliebels
5

Punctuality

4

Easy to find

5

Comfort of journey

4

Customer Service

5

Value For Money

Fabulous Service-would Recommend

Staff at desk were ignorant & unhelpful on arrival but when we found our shuttle transfer the lady driver was lovely. Return was a simple call to find out what time we were being picked up & arrived within 10mins of stipulated time. Great service.

Kiwilass
5

Punctuality

5

Easy to find

5

Comfort of journey

5

Customer Service

5

Value For Money

Excellent Service

I would thoroughly recommend using Shuttledirect, very easy instructions when we arrived at airport, coach driver was very skilled!

They were actually slightly early when they collected us for our return flight. No issues whatsoever and would 100% use again.

Taylor260
5

Punctuality

4

Easy to find

4

Comfort of journey

5

Customer Service

5

Value For Money

Excellent Service

The transfer from Tenerife South Airport was smooth and well managed. The small bus was waiting in the parking bay and once loaded travelled around dropping people off.

The return trip at the end of the holiday was equally well

managed, was on time and after collecting others dropped us at the airport

DuoDena

Easy To Book, On Time, Good Service

Excellent experience. It was easy to book. The drivers communicated well and were on time. Happy to have discovered and used DirectShuttle.

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Q&A

VivaVivili

How is the transfer between Malaga and Motril/Almunecar?

napik7

How can I get my money back that they took for transportation that I have no possibility to use because their bus has not arrived on time?

Carole48Burton

In short,the answer is,you will not get your money back.My elderly friend and I booked a transfer with Shuttledirect. We waited hours with promises that they were on their way, they did not turn up,so we had to get a taxi. I rang Shuttledirect several times,speaking to the same lady,who told me,they would pay me the transfer cost but not the taxi fare,as I did not have a receipt. The taxi driver did not speak any English, and he did not understand my Turkish. She said they had my bank details and would put the cost of the transfer back into my account. It did not happen.All Shuttledirect want is to take your money and not provide a service.They advertise on the internet and foolishly I thought their service would be good.WRONG!!I feel that they should not be allowed to advertise on the internet as they are still getting away with duping customers out of their money.

There are reputable transfer companies who care about their customers and provide a good service,thankfully Shuttledirect is in a minority. I have put it down to a bad experience,a learning curve to ensure that I do not make the same mistake again.

This incident made me want to write a review, (my first) so as to warn others not to use Shuttledirect,which goes to show the importance of reading reviews before making your decision on which transfer company to use. Good luck with a transfer company on your next holiday.

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