Jucy Campervans Australia-www.jucy.com.au

Gold Coast Airport - great customer service. Had no trouble locating the green/purple JUCY airport shuttle. Car was a little older but very clean, neat and reliable. Can not fault the Customer Service, car or price. Definitely recommend and the fact that you can use Afterpay for the entire cost (incl insurance) was a bonus. Would highly recommend and will definitely use again.

We rented a Jucy crib plus in Cairns from 26-09-2023 to 11-11-2023. We immediately saw that it was a much older car than expected. They said that it had been newly painted. The water tank could not be used because it had not been cleaned they mentioned. At the moment we got The car, we saw a very dirty dashboard and a completely worn out steering wheel. But we had no choice and had to do it with this car. It was known that we were going to drive it along the entire east coast of Australia, more than 3000km. Once on the road it turned out that the dashboard did not work at all, we had great difficulty reading it. The headlights turned out to be so damaged that we could not drive them at night and there were all kinds of things hanging loose on the car, such as the plastic covers on the A-pillar and the door panels on the inside, but also the plastic covers on the outside of the doors. which we tried to secure with tie wraps ourselves. The worst part, however, was the handling, the car had a constant tendency to break out from behind and rocked on the wheels. On a day with light rain on a winding road in the mountains, this almost killed us. The car completely broke out and we ended up in a skid on the other side of the road with oncoming traffic. Mind you, we weren't going faster than fifty Km/h. I had to correct it three times to get it straight back on the road. It was life-threatening. I can also report that the hinge of the left rear door broke off during the trip and it cost us days because Jucy could not arrange a replacement car. A garage closed the door without giving a safety guarantee. We could no longer use the door and had to sit on the other side to avoid any risk. Jucy has come up with compensation that we are not satisfied with, but have to accept. Despite everything, they claim that this car could be used and therefore do not see that they are endangering people by doing so. This car was a wreck and should never have been rented!

Booking number 1436854 + 1436857

We went away to Melbourne for some time with the family. Jucy was helpful and great. I took my 3 year old which I thought it was going to be a nightmare but it was absolutely a fabulous experience. We were supplied with a. Brand new car safety seat for my daughter, they helped me install it and we were on our way. We drove from melb to Mildura stayed for a few days then drive to orange stayed over night and finally to brisbane. Smooth ride and comfortable. 10 days in total with 3 adults and one child.

Here is my "jucy" experience:

A couple of friends and I rented a "jucy grande" for 8 days for a trip from Cairns to Sydney.

We showed up at the earliest time available (10 am) at the Cairns branch and waited one hour before being talked to by a "jucy" employer, not without some complaining after they let some customers jump the queue "just because they have to do a 5 minutes paperwork".

We choose the stress free cover to be stress free... or almost. But I'll get on this point further on.

Since on the faq section of the "jucy" internet site it says that : " Adding an additional driver is easy. Either call us or email us and provide us with the following details Full name Date of birth Licence number..."

We produced all the details of a third driver not present at the pick up location only to be denied to add him, and being told that we could add it at the next branch which is only 1600 km away (Brisbane).

A bit disappointed, nonetheless we hit the road, realizing too late that that 300000km on the clock "jucy grande" was not so grande.

The windscreen had meters long scratches due to worn wiper blades never replaced;

The steering/suspension was so worn out, making the vehicle unstable at cruise speed and making the steering wheel shaking ( now we understand why in the stress free cover it is not included a vehicle roll over: it was hard job to keep the van straight on the road);

The stereo had the volume handle missing, the aux jack socket not working and half of the speakers not working.

The blankets, pillows and duvets were so stinky that we had to sleep with the face close to the window, trying to breath some fresh air.

The central bench was not provided with a locking mechanism, making it impossible to sit inside the van without sliding forward. Can you imagine try to eat in those conditions?

I stop here otherwise I'll get too long.

Furthermore, they never even bothered to answer or apologize to the complaints.

Be careful when you choose a van to rent, there are many more companies in Oz that put less effort on advertising and more on serious things.

Just my 2 cents.

Dear Jucy Rentals

I have found difficulty in finding the appropriate email address for your complaints department and would therefore be grateful if you could forward this email to someone qualified to deal with it.

I recently hired one of your Jucy campers between the dates of 7th Jan and 23rd Jan 2014.

The vehicle was collected from Cairns and returned to Sydney.

On collection of the vehicle I was presented with a camper that had not been fueled up and serviced as expected. There was no water in the water tank and no water in the windscreen washer reservoir and the parking brake was inoperable.

After filling the water tank that feeds the sink, I had difficulty in pumping any water through, until a unacceptable amount of water was managed to be pumped through containing sludge and debris. The tank took much filling before clear the water emerged.

The above was discovered when I had reached Port Douglas, after leaving Cairns. Further issues were then discovered once I had set up at a camp site. Neither of the DVD players worked and I was therefore unable to play any of the films I had purchased.

The netting that covers the opening to the upper sleeping area was ripped and was totally inadequate for the purpose of keeping out insects and the bedding supplied was found to be smelly. I chose the duvet or doona, that was least smelly and used that for the first two weeks of my holiday.

After two weeks of use, I then washed the duvet and had no option but to use the second duvet, until the one I washed had dried out.

The next day, I noticed that I had, what I thought were a significant number of mosquito bites. After the next night, I found many more red blotches over my body (arms, legs, feet, back, chest and buttocks). On further inspection of these red blotches, I began to suspect that they were not mosquito bites. I visited a local chemist to see if they might be able to identify the blotches and for some initial advice on treatment. The chemist identified the marks as those created by Bed Bugs and my internet search confirmed this in images and patterns of the bites. I was advised to use a skin cream along with antihistamine tablets, which I purchased and began to use.

I immediately began to use the duvet that I had washed and the bites from bed bugs eased off, but further problems persisted due to the infestation of the camper and the fact that I had previously been keeping my clothing stored next to the bedding.

On returning the camper, I explained all the issues I had experienced to the assistant who checked the vehicle back in. I showed her the red blotches and she confirmed that they were indeed bed bug bites. She was sympathetic and refunded me with two days of hire costs. She also took my phone number and other contact details and explained that someone with more authority would certainly contact me and discuss the discomfort I had suffered. I left for the airport, as I was traveling back to Melbourne for the last few days of my holiday, before returning to the UK. Whilst waiting for my flight, I noticed an insect on my shirt and saw that it was a bed bug. I was horrified and realised that there was now a real possibility of cross infestation of bed bugs within my baggage.

Once back in Melbourne and in my friends garden, I removed all my belongings from my rucksack and placed them on a large plastic sheet. I closely inspected all of my clothing and belongings and discovered only one live bed bug, but this did not mean that I hadn't missed any. I then had to wash all of my clothes before packing them in my travel case prior to returning back to the UK.

Once I was back in the UK, I continued with the treatment for the itching and only now, which is nearly two weeks after first discovering the bed bugs, have the symptoms disappeared.

I was disappointed not to have been contacted by anyone from your company, whilst I was still in Australia and even more disappointed not to have been contacted since my return to the UK, especially since I have reported this issue on your email which asks customers to rate their experience.

With the latter in mind, I will not be surprised to find that I will not be contacted. Perhaps the state of your campers on collection reflects the approach of your company towards clients too.

I am prepared however, to allow another fourteen days for someone from your company to contact me and discuss the issues I have outlined above. I also realise that, there is very little I can do about these issues, apart from copying this email to any review sites available.

Yours sincerely

JUCY... Average price by Australian standards. Very poor service, and try to nick every dollar from you they can.

First, it's not like a car where if you rent it 10 days and return it at the same time you rented it you pay... 10 times the daily fee. With a van you will pay 11 times, because they count every day you have the car even one minute.

Second the guy at the counter kept me waiting 45 minutes... he was the only staff present at Sydney Airport branch! Then he charged me 2.5% fee for using a credit card! what about a debit card? Same! So how can I avoid it? Pay cash... Brilliant!

Third he tried to sell me his insurance (thank god I didn't take it) and made sure not to mention that my premier card covered the risks!

Fourth, they used my card again WITHOUT my authorisation one month later to pay a parking ticket (+50$ of fees) that I've challenged with Brisbane authorities.

So when it says 50$ per day on the website, let's say 10 days... it's not 500$. It could be:

rental 50$ * 11 = 550$

insurance 20$ * 11 = 220$

credit card charge = 2.5% * 770 = 19$

late charges... anything!

So 789$, maybe 850 instead of 550. I can't imagine how much they will charge if you hit a kangaroo, 15000$?

Oh by the way the van was very decent, just drinks lots of petrol, but ok.

And the guy in Cairns checked me out in 5 minutes instead of 45 (well I was the first in the queue!)