Viator Tour - www.viator.com

I payed USD 154 for tickets to Pisa Tower, which were supposed to arrive by email 2 days before the activity. As they never arrived, I contacted Viator Chat, where they apologized and informed me that my money would be refunded within 3-7 days ... Almost one month and a half and neither any answer not a cent returned after my continuos emails.

Viator just dissapeared with my USD 154.

We did this tour and it was great!. Such wealth of knowledge and pleasant ride along with 4 others.

He made it so interesting and answered all our questions. He is a very invested tour guide. His approach to please and inform goes well beyond his call of duty.

Great personality and explained every aspect of the tour with such professionalism.

Hopefully more tour guides should learn from him.

Overall a great tour with beautiful scenic views of the iconic Peggy's Cove. We enjoyed everything.

We just come back from Morroco where we took a 2 day tour to the desert. We left Casablanca and drove to Zagora for a camel ride and overnight camp.

We paid $1,700 canadian dollars,(2 days) well overpriced.

We were supposed to have a driver and an English speaking guide. The driver spoke NO english, and the driver barely could communicate with us; we drove for 11 hours; guide could not explain anything about the culture, the different towns we pass trough, nothing at all; it was a terrible experience.We learn nothing about Morroco.

The camel ride and the overnight camp in the desert was beautiful; once in a lifetime everyone should do.

The next morning we were left to wait for an hour on the side of the road, our van was late to pick us up. We drove back to Casablanca, this time it took only 8 hours. They stop in Marrakesh for 20 minutes, and gave us time to barely have lunch; they were in a rush to get back to Casablanca. Once we arrive to Casablanca, they were lost and could not find our hotel(the same one they picked us up from) we drove around the city for 1 hour or more, both of them arguing in arabic about google maps.

The guide told us that he did not have a License, he was a student; he sat in the back of the van because he was not allowed to seat in the front in certain areas. We did not understand what was going on.

We were very dissapointed; we expected a great service and a great experience.

After I made the reservation, they send me details of airport pickup including driver info. 6 hours before pickup time, the driver started texting me and asking me for additional cash money $35, then I called customer service and literally was on the phone for 2 hours plus, they were so called trying to fix it, at the end they told you either pay him extra or we can cancel your trip with full refund, I chose cancel and my family was stranded at the airport port.

I am only giving this mob one star simply because review centre does not give the option of no star.

When booking a tour of Macau the following important information is provided:

Important Information

Departure Point

Traveler pickup is offered

At time of booking, kindly select pick up point:

09:40 am - Sofitel Macau

09:45 am - Grand Emperor Hotel

09:55 am - Holiday Inn Macau

10:30 am - Taipa Ferry Terminal

Hotel pickup and drop-off (selected hotels only)

Exclusions

Hotel pickup and drop-off for guests staying at hotels other than those listed as eligible

As such we went to the hotel we selected (the Holiday Inn Macau) and for some inexplicable reason they expect me to be on the lookout for an email from the tour operator claiming we will be picked up from a hotel not shown on that list.

Not only that but they then want to get into an argument and refuse a refund as we were deemed to be a "no show", despite the fact that we waited at our selected pick up point for 20 minutes after the selected pick up time

Please read if you are considering using this tour group for Barcelona!! For $310 for two people, on a hot day in Barcelona, this tour group should have offered cold water to its' customers, although sadly, we've learned that many tour groups here don't supply water. Eight hours in the heat, often with no shade, and you had to run off and buy water at a local stand, and then wait for others in the group to do the same. After an hour of touring, our group had to wait about 20 minutes mid-stream to accommodate about 4 more customers who apparently were late and didn't arrive at the time they were suppose to @ the meeting spot. One of those persons was disabled, so it took quite a long time to tend to their needs. Why should the rest of us have to wait because other people were late and weren't organized?? On the instructions and information offered, Viator stresses how important it is you show up on time. Those late should be charged, as per their rules, and be a "no show."

Secondly, when you booked through Viator, they provide information on what should be worn during the tour -- there were dress code requirements -- no shorts below mid-thigh, and shirts had to cover the shoulders. Then, you arrive at the tour, and everyone is wearing sleeveless shirts and short shorts. When I asked the tour operator, they indicated that they weren't aware of any dress requirements. Really?!! I made my poor husband wear long pants, and he was suffering all day. They should have their information posted properly, and communicate with their vendors properly! The tour itself was "OK," and our tour guide, Miguel, worked hard along with our driver. Honestly, we wouldn't recommend this tour -- on the DAY OF the tour, the tickets were $91/pp versus the $150/pp we paid. Just not worth the $ and there are other ways to see the City with more comfort and organization.

The tour wasn't bad, got to see Europa Point and St. Michael's Cave, but we returned to Seville at 6:30 p.m. Why didn't we stay an hour longer and have an opportunity to ride the cable car for more photos? Or, for that matter visit one or more of the interior caves in the Rock? This tour is for people who want to shop and maybe get a photo with the monkeys/apes. IF you want a more historical tour that spends some quality time away from the shops and cruise visitors, then might be best to go elsewhere. I think Viator should give more information about what exactly you are going to see so the consumer can make a more informed decision. Am thinking that I will have to return one day to see what I thought I was getting here. Too bad, wasted opportunity and life is too short for that.

This is the second time I have used Viator for airport transfers. the first time last year for Krakow - brilliant, on time everything was spot on, from the airport to hotel and back.We had a pick up time for going back from Hotel to airport. Excellent drivers etc.

We booked through them again for Paris. We had to cancel but were refunded within 24 hours, no problems.

We booked for Prague. Dear picking up at airport than going back, probably due to airport charges - no problem. Everything great again. They were waiting as we left the arrivals area.

Coming back from the hotel however although I had confirmation about the pick up and had the ticket I was given no pick up time. We were leaving in the afternoon and had time to kill. Luckily we went back to the hotel for the luggage early. The driver turned up early. My only concern with not having a confirmation on pickup time we may have been later back and the taxi gone.

However would definitely use again, very good drivers, very professional and cars good.

Tried to book a tour and it wasn't available thru the website so I purchased a similar tour. When I called I was told the tour I originally wanted was available, but that I would have to wait 3-7 business days to get a refund and pay for the tour I wanted NOW!!! They wouldn't exchange it for me. They wouldn't accommodate me at all. DONT BOOK WITH THIS COMPANY THEIR RETURN POLICY IS A JOKE!!!!!!!!!

Viator doesn't care about their customers and will always take the opposing side when it comes to the bookings problems that may come your way. We are currently on vacation and had booked a few tours with Amigo Tour, but we already started our vacation with a major headache because of them. Our tour itinerary stated that we were to meet our guide at this one checkpoint at 9am. It stated that the guide would arrive early at 845am so we showed up at 830am to make sure we didnt miss him/her. Needless to say he/she failed to show up on time and by 920am we were already fed up on waiting on him/her. Of course, we asked around to see if anyone had seen the guide and everytime we got the same response from everyone we asked which was, "oh yeah the Amigo Tour guide is usually late". We called Amigo Tour several times before and after 9am but got no response. Even the employees of the Castle Of Chapultepec, which was the tour site,said the same thing about this agency. There were several people waiting there for the guide besides us. After we decided to do the tour ourselves with no guide, we decided to call the tour agency again. This time we got ahold of them and instead of trying to understand our situation they started to call us liars claiming the guide was there at 845am which of course wasnt the case. We spent 2hours arguing with the agency demanding a refund, since it wasnt our fault that the guide was not on time to meet us for our tour. The agency had the nerve to confirm that sometimes the guide could possibly arrive a little late and that we should of waited longer for him/her. We got so fed up with arguing with the agency that we decided to cancel all our tours for the week that we had booked through Viator. Amigo Tours told us that if we wanted a refund that we would have to find the guide there and he/she would issue us a refund but the guide was nowhere to be found after 40minutes of looking. We contacted Viator directly via email after several failed attempts with the tour agency to get a refund, but Viator sided with the agency instead of with us. They flat out told us that we were liars and that they contacted the agency and of course they denied any wrong doing on their part. Viator then told us in that email that it was our fault for not showing up and that they would not give us a refund and thanked us for understanding. We got no support whatsoever from Viator not even a possibility of an investigation!! We of course emailed them back telling them that since Viator is not willing to investigate that we will contact American Express directly and file a complaint for that fraudulent service that we received and if we have to we will proceed further to prevent all charges against us for the week. After we contacted American Express we received an email from Viator stating that they would show good will by refunding us $75 out of $600 for that one day tour. Really?!!! Yeah no!!! They dont care about their customers and will pocket your money unless you act against them!