The Fuelcard Company - www.thefuelcardcompany.co.uk

I AM not recommend THE DIESEL ADVANCE The staff very rude ,any problem if you have You will not find anyone to know something .

I wanted just to top up the card

and was impossible to find someone to help THEY WILL tell you,,will call you back ,,but never,NEVER they will call .

I had a bad experience with this staff and please don't do like me .

hit you with hidden charges over a few months, don't ask you just add them and hope you don't notice. Even add a charity donation. Wouldn't recommend UK Fuels to anyone.

This Company is Disgusting.

Stay Away

They add extra charges to your account if you do not opt out from sleazy e-mails they send advising of extra services, if you do not reply they add them to your account.

ONE DAY YOUR COMPANY WILL CEASE TO TRADE

Do not use this company. They will mis-sell you cards that they know are not for your fleet/usage, and then hide behind T&Cs when trying to resolve issues in a civil manner.

Disaster of a company.

Awful company to deal with!

Signed up initially waited 4 weeks to hear nothing and then boom 3 cards arrived. No information about pricing, terms & conditions or anything else. Slowly underfunding fees, zero liability insurance started to appear. Emailed the account manager to receive an email days later. Undelivered. Spoke to a useless woman on the phone she has left the company but no one has been in touch. Deciding to close my account. Time to revert back to my debit card and pay a fairer price at Tesco Pumps!

If you value your time and money - Stay away, far away from this joke of a company!

Business branded as ‘The’ fuel card company! Won’t be long until they’re out of business!

I got the fuel cards and used them for 6 months spending 600£ a months but noticed being overcharged from week one I complained every week was assured it will be refunded and settled. After no refund for 6 months I stopped using the cards I was assured I can hold the cards or cancel there is no charge and 3 months later of no usage they sent me a bill of £80. Their promises don’t mean anything and what they say is recorded but can’t be accessed unless you know the right day and time you called. Stay away and save a lot money . If anyone has claimed their money back or complained and had a positive response from a third party plz let me know as I want to claim back all the money they owe me thank you.

Promised lower fuel prices never did now charging for none usage don't use this company only phone number is 0845 to contact you get charged for

would not recommend to anyone

We had 11 cards with this company but the charges kept increasing. I looked about sourced an alternative and attempted to cancel my account in November. Email was ignored. Contacted them by phone in December, resent email and was told that had I read the 8.5 pages of small print I would be aware that it takes 3 months to cancel! I also paid a small zero liability charge which covers the card use if lost or stolen, as the cards had been destroyed I requested that this be taken off the account. However, 4 month on and I am still failing! Can I prove what was said on the phone as the person we were dealing with has left? Will they refund? No. Last night I received a further invoice for the issue of new cards and a £10 for failing to use the old ones. How did they help? They only offered to let their accounts team know that the Direct Debit has been cancel to prevent them attempting to get the money we don't owe. How generous. Stay away from this company.

We have used Keyfuels for years. Our account is managed by the Fuelcard company.

Both Keyfuels and the Fuelcard company are owned by Fleetcor.

When we first used them we checked the weekly price they sent for a few months and it was competitive with supermarket pricing.

Keyfuels is sold on the basis that the price you pay will be around 5p cheaper than the average pump price.

We have discovered that for at least the past year we have been paying well above motorway service station prices, which is the most expensive.

Current price from the FuelCard company £1.41 +vat = £1.69 per litre

UK Average price £1.30 a litre. Morrisons £1.27 a litre.

So as we often fill up at Morrisons using the Keyfuels card we are paying 50p a litre more than we need to.

When we complained the response was that we sent you a weekly price so its your fault if you did not check. We accept that but could not get a straight answer on why the price was so high as when We contacted another fuelcard supplier, who funnily enough also use Keyfuels, their price for this week was £0.99+vat.

So how can they charge 40% more for the same service.

We were approached to move over with a better rate which stayed that way until i stopped looking at the weekly price. yes, clearly our fault because if we're not looking they can increase the price, up, up, up to 50p per litre above pump price. emailed and no response. In future, I will pay my fuel off Mr Turpin instead!