WorldPay www.worldpay.com

Avoid at all costs

They owe me £900.00

They need shutting down

poor customer service

I Honestly cannot believe that this company is allowed to operate. Having been with Worldpay for 6 months and having no issues with them prior to this, I was shocked when I received a email from them stating that I had to supply information regarding a transaction about a months ago, a transaction that was refunded due to the item the customer ordering being out of stock, we offered her a replacement which she said she didn't want and therefore refunded her (what you would generally do in my opinion, but not Worldpay's). So after supplying them promptly with all the info they asked for, I waited on there response. After speaking with a gentleman he said that he was satisfied with the info and was going to arrange for the hold to be lifted, it just had to be passed off by his supervisor. OK. Next thing another email, stating that my agreement had been terminated with 2 months notice and all funds would be held until the 2 months had passed!!! WHAT?? Worldpay do not support my business model?! So after having the correct information about my business from the very START Worldpay suddenly decide they do not support my business model and will continue to hold my funds for 2 months!!! Despicable, I have not broken their terms and conditions, they broke their terms and conditions when they allowed the account to be opened and process payments. Yet Now I am the one out of pocket to the tune of over £4000! I am currently seeking legal advice on this and also intend to lodge a compliant with the financial Omubudsman. Disgrace, AVOID this company at all costs, they will leave your business in tatters!!

World pay requires you to use online website to view monthly statements but the site is always in repair as per representatives @ world pay. If you have gmail for email forget about getting emails from them. World pay wants to charge 30 dollars a month to send statement to you by mail which is ridiculous. Today on the phone for over an hour trying to get issue resolved and during this painful time I was disconnected not once but three times. No one there knows what they are doing their answer for everything is let me put you on a brief hold.

This company tries to make you think you are getting great rates but that is short lived. The minute they can the raise your rates they do and claim that it is all the credit card companies doing and they have no control. Told us there was no contract but when I went to cancel they said your under contract for another 2 years ... you signed a 3 year contract. The last straw was them all of a sudden charging an annual fee ... I was never EVER aware of an annual fee. I was never EVER notified that there was going to be an annual fee. Their customer service is the worst ... putting you on hold for very long periods of time because they are " checking " into your situation. Half the time I would get hung up on and have to call them back. WORST CUSTOMER SERVICE IN THE WORLD!

I would never recommend this company to anyone ... EVER!

They are way overpriced! They automatically renew your contract without consent even though you have canceled it. They are trying to charge me nearly $500 for their lack of follow ups! Pick any company but this one. DON'T USE THEM YOU WILL REGRET IT!

person who signed me up didn't disclosed fees;and cancelation cost,tryed calling back would not return calls,its a sham when not informed cost! and 3 yr.deal.

Be careful of this company. they are ripping off small business. Withholding our fund permanently unreasonably. Have to go to court to claim it. Must check the contract before you sign up with them which their sales person often push you to sign without time to read carefully.

Do not touch this company with a ten foot barge pole. Fees are high, payment settlement times are not as they claim and when your contract comes to an end it is impossible to get these idiots to understand that you are now working with another provider and don't want their services. Having threatened me with "If you do not agree to renew in 24hours we will cancel the contract and suspend all payments" we found another provider (better all round) and four months on we are still being threatened over a contract that we DID NOT renew, and still receiving invoices despite seven assurances That we DO NOT have a contract with them. Oh , and LH, please don't bother telling me you have launched a Customer Complaint and give me a reference number as nothing ever happens - it's all for show!!!

Shambolic Service.

Suddenly worldpay have blocked the account and held funds have no cashflow and business going into liquidation all because of worldpay , poor customer service complete and utter deluded people

Every month they have a new fee with a different name. They charge you twice when you have your costumer return merchandise. The costumer service is 1 hours long wait each time. The most horrible merchant processor I ever deal with. Stay far far away from them.