Ancestry.com www.ancestry.com

i subscribed to the free trail by mistake and i went to cancel it an was then to that a fee of 25 dollars was gonna be taken out of my account, but why if it was a free trial?? so I was charged 50 dollars for the use of a free trial that i cancelled and then charged an extra 25 for cancelling, this doesn't make no sense if someone cancels you dont charge them extra money for canceling, if someone canceled lawn services, i dont go and charge up there account for more money, im sorry but to me thats considered a sham ands i will be reporting this

I think it is hard to use and expensive. My adult daughter is much more computer-savvy than I am and she agrees that the site is difficult to use. Especially considering the cost. Seems like they could simplify things, cut the price to attract more members, and it would be to everyone's benefit. I did DNA testing on myself and my children. Something disappeared off of my possible dna matches that looked intriguing. I saw it and intended to get back to it later when I had more time. When I returned to it a few days later, it had disappeared. I wrote to Ancestry about it but received no response. Apparently you have to pay extra for customer support, which seems ridiculous considering what they charge for a regular membership. What other company could get away with that???

This site is great to use if you want to build a Family Treee. Good and helpful customer service.

I've been with Ancestry.co.uk for years, and plan to stay. It's not perfect - what is? - but it's an excellent repository for my data, and has some really useful data sets for researching British and N American family. I like member connect very much - it's great collaborating with fellow descendants. I use the wills and the images of parish records a lot. It's good to be able to calculate the relationship between any two profiles. A few niggles e.g I wish I could add a weblink to multiple profiles - but overall I'm very pleased.

I've been with Ancestry.co.uk for years, and plan to stay. It's not perfect - what is? - but it's an excellent repository for my data, and has some really useful data sets for researching British and N American family. I like member connect very much - it's great collaborating with fellow descendants. I use the wills and the images of parish records a lot. It's good to be able to calculate the relationship between any two profiles. A few niggles e.g I wish I could add a weblink to multiple profiles - but overall I'm very pleased.

I you are purchasing a newer version of the program you have no way to convert your old ( 100s ) of files to the new version....

After nearly 11 years a paying customer ancestry just decides to cancel not only our DNA project supprt, but thousands of other families as well, yeah thats right then they give us 3 mos to download our data from thier server...Huh!!! we could not take the important stuff like History, and conversations pertaining to our members, recipes, or even get into the categories to transfer our info....what a lousey thing to do!

If that weren't enough, they deleted thousands of DNA results from thier data base a lot of which were of people that have been deceased for a long time and now thier familes have no way to compare with other people, and this was done illeagally....DNA BELONGS TO THE PERSON, OR FAMILY OF THE ORIGINAL TESTER, AND IS THEREFORE ONLY THIER'S TO DESTROY OR OTHERWISE DO SOMETHING WITH NOT ANCESTRY.COM! sO NOW THERE ARE A FEW mILLION PEOPLE THAT ARE HIGHY UPSET AT THEM AND WILL PROBABLY SEEK RETRIBUTION OF SOME KIND.....DON'T EVER DEAL WITH THEM, THEY ARE NOT ANY GOOD.

I cant praise Ancestry enough: first class customer service, which is speedy, helpful, extremely polite, and moreover goes the extra mile; they even sent me links to read up more about my queries, and the next day sent me a review of their endeavours to fill in giving the option for negatives as well as positives. Well done. Having had recent experience of a good site gone to the bad, am so relieved.

Can not get them off my Credit card have been having to fight with them for ever. Been waiting for over thirty minutes just to speak to customer service, then get run around to be told. We will cancel you next month, which they told me that last month. Ask yet again to speak to supervisor, they tell me same thing. Do your self favor, use some one else.

I tried the 7-day free trial. Little did I know that even though I cancelled with the 7 days, they have been charging my credit card for 4 months now. When I called them, they explained that their cancellation steps were difficult and are working on making them easier to use. Only willing to give me back $7.95. I have to eat the rest. They also told me that they have nothing to do with the Church of Jesus Christ of Latter Day Saints. Dislike that I was taken for $24.00....