Family Relatives www.familyrelatives.org

Oh dear yes another one that signed up for this family relatives in January was not aware that I could not access the site at the time of signing up, they were quick enough to take my £20 but despite trying to contact them none of the links will work I think I will just have to keep sending emails to all the links until I get a reply ,as others have said it says Beta so should not be taking money until the website is fully up,very disappointed that in this day and age somebody can start up a website and then treat people like this. How are they allowed to get away with it ....

stay away. i paid £20 and found that much of the website does not work.

i found some records but the family tree tab doesn't work. the data quality is patchy. the search facility is poor. i have now asked for my money back. so far no response. the website states that it is beta version but what exactly does this mean - they don't say.

they really should not be charging anyone anything for the use of this site until they have developed it a lot more.

i should have read the reviews on this site before parting with my money!

Paid a year's subscription,searched for my own birth reord...nothing...trid several times to be sure,still nothing.

Sent email asking for advice/help but no reply.

just paid £20 and can not access any imagaes in site tried to send query and it just wont send , contacted my bank ref sopping payment they inform me wait 15 days and if can not still access site they will return my payment >DONT TOUCH THIS SITE

Received an email special offer for £20 and thought I would try it although compared to the cost of other ancestry websites it did seem too good to be true. Made the mistake of not testing the plug in first as downloads have never been a problem with other ancestry websites of which I have been a member for 12 yrs. Downloaded the plug in but couldn't download any images even after following all the advice on the help section and advice on DjVu website. Sent three emails to familyrelatives but have had no replies after a month. 2 weeks after I had joined they sent me another email with their special offer, needless to say I deleted it.

I have used this site now for a few years and it is a very good website, its very clear and well thought out, it has a good information & help section. Not only does it have the BMDs which are transcribed but military and parish records also a free family tree which I use.

When you consider the cost of other websites the price of units or the annual subscription on Familyrelatives it is good value. By the way you can check your Unit balance in My Account as well.

I agree you do not know how many units you are using. They seem to go very quickly. disappointing site. Put in information in I know to be correct but it came up with no results. I e-mailed them to this effect but have not had the courtesy of a reply. will not use this site again. didn't like much about the site. have used much better ones.would have liked some kind of free trial to ascertain what I aould be able to research.

I have found the Family Relatives indexing better than most and the search results was better than Ancestry - the period 1921-1982 BMD is the same as other website i.e. on 1st and last name on the page. The amount of data is excellent for the cost of only £30.00 and has quite a lot of free data for the US. Coverage for England and Wales data and Irish data was very good. Customer service - I only had to get in touch once and got a response in less than 24hours. Found the Information section answered most queries. My query was about the Image viewer which you have install - although I note that someone else here complained about the unit use. It seems pretty clear 1 unit for an image or 2 units for a search results for everything that is unit based. The rest is accessible either on Subscription which I have now bought and gives far more access without having to worry about units. Overall a very good website - I just hope they include the Censuses soon.

You don't get told how many credits you are spending when viewing pages and browsing records. Suddenly you realise you have used up all your credits, and you haven't found anything useful. For me £6 went in about 5 minutes searching on www.familyrelatives.org.

I WOULD ADVISE TO STAY WELL AWAY FROM THIS SITE. THERE IS ABSOLUTELY NO CUSTOMER SERVICE, NO PEOPLE TO CONTACT NO PHONES NUMBERS TO CALL AND NO ADDRESSES TO WRITE TO IF YOU HAVE A ISSUE.