AccuWeb www.accuwebhosting.com
Value For Money
AccuWeb www.accuwebhosting.com
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User Reviews
Value For Money
They Treat You As Rubbish
My site has experienced some spike in traffic, according to their tech "support" team, and this was sufficient for them to decide that my site had to be suspended with no previous alert from their side. When they informed me, by email, they did not give me any option but upgrading (paying more) if I wanted the service being reactivate! So if you wish to get more and more traffic and you work very hard to get it, you know, they will immediately cut your service once you reach some decent result, just to make sure you will never be able to have some sort of success. No my friends, that's not a good service. If I had a chance to decide before they suspended my site, then I might have upgraded, but I hadn’t. Cheap service for cheap needs. They do not deserve any trust. Better to pay more for a real professional service. Ah, if you ask for a refund because they are illegally interrupting to provide their service, you will get a credit to pay only for their services!!! So if you want to take the risk, go on and good luck!!
At AccuWebHosting.com, it is our responsibility to provide the utmost in hosting services and a large part of this is ensuring the soundness of our infrastructure. As this incident indicates, the spikes in traffic were due to outdated scripts. We understand the impact this can have on our clients, and are always willing to go to extreme measures to address these types of issues.
We try to strike a balance between mitigating customer downtime vs. ensuring vulnerabilities are properly addressed. We'd like to welcome you, Francesco, back to AccuWebhosting.com so we can demonstrate our willingness to satisfy each and every client.
Below is a summary of how the support incidents occurred:
Your website was using outdated wordpress versions and had installed minimal to no security plugins. Due to this, your site was being frequently hacked for approximately 6 months. Despite sending frequent notifications to update your wordpress versions, you did not take any reasonable measures. To mitigate your uptime impact, we provided ample notifications prior to suspending your website.
Your website was first suspended on April 27, 2013 due to high cpu usage. (Ticket Reference #426577 - Account suspended!!!! WHY??????????????) In this support ticket, we informed you to upgrade your wordpress to the latest version. However, you did not take any steps. After a month, on June 15, 2013, the site was again suspended for the same reason. (Ticket Reference #908205 - Account suspended due to high resource usage - hotelblo). Again, we alerted you before suspending the website. Upon your request, we reactivated the website in less than 24 hours. We once again alerted you to install the necessary security patches in wordpress.
The third time your site was suspended due to payment. Your invoice was overdue by 20 days. We sent you a total of 5 notifications before suspension. (Ticket Reference #610336 - RE: AccuWebHosting.Com :: Account Suspension Notice (Invoice # 132533) ) You responded: "please reactivate my account. Payment done. I was travelling so that I have not read your emails until now." In good faith measure, we unsuspended your site once again.
Finally, the 4th time, your site was suspended on November 19, 2013. The reason was again the same, a brute force attack on your wordpress blog. The critical security plugins were never installed on your blog. (Reference ticket #655633 - Account suspended due to high usage - hotelblo.) This is what you have written: "thank you for your email. As you can see, I have installed quite a few security plugin in order to prevent any attack to my blog." After this, upon your request, we have also refunded money as following: "We honour your decision and accordingly we have given a credit of $22.95 (which you have paid against Invoice #132533 for the duration of (09/04/2013 - 03/03/2014)) to your account."
If you'd like to review all the above support incidents, we can provide you the necessary helpdesk access. We apologize for any inconvenience or dissatisfaction you had with the service and would like to improve your experience with us.
Value For Money
Hi, Considering The Promptness In The
Hi,
Considering the promptness in their response and the resolution of technical issues, I am extremely happy with AccuWebHosting.com. Their 24x7x365 days live chat support is indeed awesome. I would also like to mention the consistent performance of their servers and because of which I have never experience any downtime during my 2.5 years experience with them. I strongly recommend AccuWebHosting.com.
Value For Money
Before Switching To Accuwebhosting I Was With Ultr
Before switching to AccuWebHosting I was with UltraHosting - after checking the AccuWebHosting it turned out for $1 more a month I could get a much, much better specification.
I pay $27 (was on offer when I joined and has stayed the same price) and have 1GB RAM with 40GB space on my own VPS and have had no problems.
It hasn't gone down once (unlike UltraHosting, although it was due to the lack of RAM on the VPS causing the shut downs) and their support has been excellent. I've been able to chat online within minutes for their support and someone has always online.
Great service, great prices and great support. Can't complain. :)
Value For Money
Great Packages! Value Of Money, I Have Been With T
Great packages! value of money, i have been with their VPS for last 3 months and no issues so far.. surely recommend it for vps requirements.
Value For Money
First Go To Http://www.accuwebhosting.com/windows-
First go to http://www.accuwebhosting.com/windows-vps-server-hosting.html page, there is written that you can use VPS as game servers, so I decided to order from them because price is somewhat reasonable, So I clicked Order Now button to make my purchase, But in http://www.accuwebhosting.com/AgreeTerms.asp?pid=258 page where located their Terms Of Service is located, under "Examples of unacceptable content or links" it says that muds (multi-player computer game and chat rooms) / rpg's (Role-playing game) will be considered as unacceptable content or link.
After reading this I contacted to sales department, more precisely (TechSupport) and asked advice from him, and he could not answer my questions why there is unsupported information.
So, I decided to give my review about the site.
Value For Money
Good Customer Suppor They Reply Tickets Withi
Good customer suppor
They reply tickets within a few minutes
They have EXCELLENT service in chat or in ticket, for everything whether it's Technical and Billing, I chat with them on any issue always with great service and patience. Extraordinary such good service to find. They have an instance account setup system.
Value For Money
I Am A Network Administrator Myself That Administe
I am a network administrator myself that administers a domain for a K12 school division in Southside Virginia. Information Technology is a world where it is sometimes hard to find good technical support.
I have three domains hosted by you guys. You're support has always been impeccable. I have never had a problem unresolved for more than 24 hours by submitting a tech support ticket. I have never had a problem go unresolved for more than twenty minutes when using the online chat support.
You guys are awesome! Your technicians are fantastic. Give yourself a pat on the back guys. You deserve it!
Value For Money
My Experience With Accuweb Has Been Great, And You
My experience with Accuweb has been great, and you will see why if you read further. I am posting this to give anyone with questions feedback as how my experience has been with accuwebhosting.com.I will add to this review 'I have been with accuwebhosting for 3+ years. I have reseller account. accuwebhosting has many times gone above and beyond. If you use the help desk for the few issues you do have they are attended professionally. My bottom line is this- as long as I have sites I will never leave Accuweb. Their product and service is first class.
Value For Money
I Have Been Accuwebhosting.com Customer Since Last
I have been accuwebhosting.com customer since last 2 years. AccuWebHosting.com has found to be very fast in installing SSL certificate. When I was about the setup a shopping cart on my website, I needed an SSL on my domain. I decided to purchase the SSL myself. Hence, I required the CSR Key. AccuWebHosting.com support responses have been very fast. The SSL installation took only 30-35 minutes to install the SSL. I requested the CSR, support staff asked for some contact information, I provided them the information, they gave me the CSR, I purchased the certificate and provided it to support, meanwhile I made the payment of dedicated IP address, and finally the SSL installed. All these steps took only 30-35 minutes. I think this is amazing. None of the hosting companies can be this much fast. This is a very good host in terms of support. They also provide 24/7 live chat support. Most of the problems get resolved by the live chat support without raising a support ticket.
Unfortunately, I am no longer the customer of accuwebhosting.com at the moment, since that business is currently taken care by my cousin. She is hosting this website on her own dedicated server.
Value For Money
This Web Host Is Highly Recommended For Novice Web
This web host is highly recommended for novice web hosters due to their amazing technical support. They responds faster.
I have been accuwebhosting.com customer since last 2 years. AccuWebHosting.com has found to be very fast in installing SSL certificate. When I was about the setup a shopping cart on my website, I needed an SSL on my domain. I decided to purchase the SSL myself. Hence, I required the CSR Key. AccuWebHosting.com support responses have been very fast. The SSL installation took only 30-35 minutes to install the SSL. I requested the CSR, support staff asked for some contact information, I provided them the information, they gave me the CSR, I purchased the certificate and provided it to support, meanwhile I made the payment of dedicated IP address, and finally the SSL installed. All these steps took only 30-35 minutes. I think this is amazing. None of the hosting companies can be this much fast. This is a very good host in terms of support. They also provide 24/7 live chat support. Most of the problems get resolved by the live chat support without raising a support ticket.
Unfortunately, I am no longer the customer of accuwebhosting.com at the moment, since that business is currently taken care by my cousin. She is hosting this website on her own dedicated server.
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