Dataflame - www.dataflame.com

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I have been with this lot for quite a few years now and at the start they were pretty decent. In the last couple of years however their service has slipped and more recently vanished altogether, just like the email items I send out to my customers.

Every time I contact them it's the same question, "can you try setting it to marigold.dataflame.com". It has been really bad for months and now I am getting certificate warnings when using the outlook client, it's not trusted. This isn't hard to fix, unless you are Dataflame.

Dataflame I fear is now just another business in the game to make money, the customers are a necessary evil to be tolerated, a little bit.

Really pleased with the support they have provided while we transferred domains and connected them to our new website. She has been an absolute star, has made the process smooth and as easy as possible and the agent working on the live chat, which was even available on a Sunday, was just as impressive!

I have had a few occasions recently to contact support with a new domain installation and they have been incredibly helpful. Always resolving my difficulties very quickly. It is really nice to know there is a reliable safety net in place. Thanks very much.

No problems and helpful whenever I need it in the online chats

Generally very happy with Dataflame, which I have been using to host a number of small sites for myself and friends. A couple of sites got hit by a brute force attack recently, which used up all the bandwidth and shut the sites down. This incident unfortunately coincided with my inability to log into the reseller control panel. I clicked the online chat support button, and tapped in my details.

Less than 30 mins later I have regained access to everything and fixed the problem. Never used this feature before, but will definitely use it again. The support agent was very helpful and to the point.

Resolved issue with connectivity to control panel very quickly. Was back up and running in minutes. Support member was straight to the point and very efficient. Many thanks.

Our overall experience with the technical support team at Dataflame has been really positive.

Having our business domain and email with Dataflame, we have experienced occasional issues like servers being temporarily down or our email quota being downgraded by mistake. However, the technical support team's response time has always been instant and the issues have always been quickly solved with a helpful and friendly attitude.

I have to point out their live chat service to be extremely useful and time-saving. Their email response time is also remarkably fast.

the support I got is superb can thank them enough. 10 out of 10

Outrageous customer services. Solved my problem immediately. Highly Recommended.