Names www.names.co.uk

Completely useless hosting:

-You can't install free "Let's Encrypt" SSL certificate; you have to buy certificate from them. Prices: from £72 to £480 per year.

-You have to pay extra, if you want send email by Thunderbird for example: SMTP authentication £21 per year.

-vTiger is not working at all - you will be logged out all the time.

-Preinstalled SuiteCRM is not working. You can't send emails from the CRM. Error:SMTP connect() failed.

I have this hosting just few days, so probably many more problems.

Namesco will double the price of your starter hosting when you come to renew. When you call the sales team you will be given a very insulting "well that's inflation" answer. You will be informed during many phone calls with sales that "only a senior manager" can resolve this issue for you. I have repeatedly requested a call back, over several weeks, from the manager, who I will not name, to resolve this issue . no call back has happened. I have looked at my enquiry history and noticed that my issue has been mysteriously Closed ?? !! Leaving you in a situation of paying the "inflated" price or having your website deactivated

Rang today, long wait but it was worth it. I have transferred from Demon and wasn't getting any mail. He answereed and was so patient and clear helping me sort everyting out. Call centres get such a bad press that I always like to record when things have gone real well.

Poor set up on the form. I clicked in the value for money column to enter "Not applicable" but got loads of stars which you can't delete. With poor eyesight, I couldn't see the grey outlines and thought it was anothyer text box. It would be tempting to leave one star "Terrible" as a reference to the form properties but I guess the database won't recognize that so I've left it set on the middle star

Operator solved a long standing problem after 2 years of problems. Not sure why it should take that long for customer tech support to identify this simple task. Ultimately it was a communication problem between all the other techies and myself, but 2 years?? Operator handled it calmly and clearly, and eventually we stumbled across the answer.

Namesco's Design Team are completely rebuilding my website. Getting to see the first preview was proving to be tricky, so I phoned Customer Support. The 'problem', if one could call it that, was solved in seconds in a most friendly manner. I can now view my shiny, new website, make corrections, additions & comments & email everything back to the Design Team for them to work their magic. I would unhesitatingly recommend Namesco to expert or beginner. They will both be equally catered for.

This company has the worst customer service & virtually non-existent technical support. If you are thinking is using them to host a business service that you rely on, then look elsewhere. It's impossible to get a response online & they make it almost impossible for you to speak to anyone (let alone resolve an issue) over the phone. They found it quite acceptable to leave our business offline for up to 48 hours after a mistake they had made transferring our host package. In this time we have no online sales, no bookings no support to our customers (who we actually care about). Honestly can't believe this business is still trading! Only hope that by posting reviews that we save other people from the stress of dealing with this astonishingly bad provider.

Answered all my questions and was very professional and helpful. Main thing was my security is super tight now.

He was extremely patient and helpful with me. I am not the most tech savvy person and he talked me through everything and stepped in when necessary.

He was very helpful and provided us with the right package to cater for our needs. Many thanks.

I don't normally post reviews on companies but oh boy after my experience with this pathetic company I just had to make other people aware.

Several days ago I purchased a single domain from names.co.uk and since the word go I've been unable to log in to my control panel so I can update the nameservers to point the domain to my hosting. My login email was changed to a domain that doesn't even belong to me for whatever reason so I can not recover my password. I contacted them to resolve it and the amount of excuses I got was ridiculous. They asked me to phone up an 0345 number while I'm at work so I can access my account and put you on hold which I don't have time for and you have to pay for this privilege. Why should I have to phone to access my control panel is beyond me when I've given them all my details... because they try and sell me services I don't even want!!

This was just the start of it. It got a lot worse from there. I complained again about the above and told them I was at work and didn't have time but the response I got was please call us... AGAIN! Seriously is this place run by a bunch of planks or what? They got me so mad with their responses I just told them to either sort my account so I can transfer my domain elsewhere or refund me so I can register the domain elsewhere and to put it in words, they are basically saying NO. I've contacted them again for the umpteenth time and they are just fobbing me off and not replying. So they have my money and my domain and ran off with them both.

The domain I registered means a lot to me but now I can't have it as they've pretty much taken it and not giving me any option to get it back so I now have to wait over a year before I can even claim my domain name back but even then most likely won't be possible because I cannot access my account and the domain is on auto renew so they will be taking my money and domain the following year most likely.

I really wish I read the bad reviews before I purchased a domain as everything people are saying is exactly what I am experiencing.

I also found out that after the year, they will charge you £20 to renew a .co.uk domain!! How on earth is that possible when other places are a few quid? Oh and if you want to access email on your mobile, you have to pay for that too. They need to be stopped.

They have a number of company domain names my solicitor informed me:

And I've also been informed that they are in breach of the following acts:

PRICES ACT 1974 and 1975

TRADE DESCRIPTIONS ACT 1968

MISREPRESENTATION ACT 1967

SALE OF GOODS ACT 1979

SALE AND SUPPLY OF GOODS 1994

SALE OF GOODS (AMENDMENT) ACT 1995

SUPPLY OF GOODS AND SERVICES ACT 1982

UNFAIR CONTRACT TERMS ACT 1977

These guys are just awful and don't know what's coming there way.