Web Eden www.webeden.co.uk

I have three sites with them. I have tried everything to contact them - nothing back. DO NOT USE THEM. They have treated long standing customers horribly.

I thought my domain name had been transferred last spring and my account closed. Now I have been charged again, can't log on to my old account, says information not accurate but let's me reset my password, acknowledged that my username still exists then refuses to give me access. To resolve all my problems I have to contact via an on line form to submit a query. I can't get into my account to complete the form.

Going around in circles, wasting my time. The general help email tells me I have to go onto my account to sort things.

THIS IS TOTALLY UNACCEPTABLE...

I have sent yet another email desperate for help and if this fails I will have to report to Trading Standards!!!

A brilliant company when I joined a few years ago, now a total shambles!!!

This company no longer fulfills my requirements. I've had problems and I am in the process of trying to close my account and monthly standing order. Every time I try to close the account I get an error please try again message. I am sent from pillar to post.

Sorry, lost all confidence in this firm. I'm getting out NOW.

Hi, been using webeden for years, then lately, all gone wrong..there is no support whatsoever, no contact numbers, no one answers emails, they tell me to pay the renewal for my site, then theres no renew box, I spent over a month and it was only the threat of legal action that made them listen, now my site has expired..and again I find myself chasing to keep another website, how is this even legal??

come one webeden, pull your socks up or just pack it in..total garbage, avoid !

We was trying to add a DNS A Record but the domain I got from webeden is actually registered with gandi.net via webeden. I have been emailing you but correspondence has stopped after a few failed attempt's to sort this out. I've used webeden for two years. I picked them because you could ring them at there office in Hove, which is only about 40 minutes away from our shop, but now the number has been removed from there website and I cant get hold of anybody.

Dear Webeden what happened to you? Its such a shame.

I am now off to transfer my domain and hosting.

The websites are not supposed by mobile devices, which in modern world is a MASSIVE disadvantage.

When wanted to cancel the subscription and get my money back, was passed on to other people. Still no money back. Customer service is terrible. Don't use them.

Also is a sister company to moonfruit, so them are no better I assume.

informed them i would be out of country on renewal. Taken my £72 now telling me i have to pay extra for domain name which other yrs as been in the price . so now i have no web site . I would not recommend .There is plenty out there better customer service very poor

I've been with them for about 4 years, they kept asking for personal details for security purposes which was provided several times.

Now all my websites have disappeared without trace, they are still taking the money for the websites whilst not hosting them.

There is no way of contacting these people or resolving the problem, we will have to cancel our bank cards to stop them taking money for a service not provided. I am losing business and will have to set up websites elsewhere

Avoid this outfit at all costs as nothing is worth the trouble they will cause you.

From taking forever to introduce HTML 5.0 to inept customer support, Webeden seems to have given-up on the market and will ultimately fade away.

A real shame, as the product has real potential, it's just that after 4 years with them, I have had enough of the upload failures and their constant ability to blame everyone else rather than attempt a real resolution.

Usually the blame is placed on Flash, probably because it's easier when you have no idea about your customers machine, or would rather ask your customer to video/screen-capture the issue and waste their time, even when the event has been fully captured and logs provided.

I'd recommend Webeden to everyone!! It's easy to use, has fantastic templates and customer service is quick.