Fantastic Services - www.fantasticservices.com

The worst company I have ever done business with. After paying their membership fee (only to learn that credits could be applied just once to each 'kind' of service--read the small print, if you can find it!) we contracted for move in and end-of-tenancy cleanings. (See what the company promises on their webpage.) The 'team' that arrived to clean our four-story house was a couple, who showed up with a hoover, bucket and some mops. Amongst other things, none of the high areas (tops of light and shower fixtures, picture rails, window shades, etc.) got dusted because the cleaners did not bring a ladder. (The 'checklist' entailed the taller of the couple following me around with a rag to give an extra swipe wherever I pointed out dust or dirt.) We had to accept an £80 refund on £670 move-in cleaning fee, plus £89 for the membership (note that every extra space, no matter the size, gets totted up according to a standard rate, so the base cleaning rate can grow exponentially) as we needed to move in the day after cleaning, meaning we could not take advantage of the "free re-clean" offer. For our end of tenancy cleaning, the same couple showed up: they did not do the windows because they did not have the right equipment. Worse, they did no more than pass a mop over kitchen and bathroom floors that needed deep cleaning. (The excuse was that they did not want to 'damage' the floors! I later spent three hours cleaning the floors myself, with before and after photos to prove it. This alone should have merited a full refund of the fee. Instead, photos I showed the company were dismissed as 'damage.') I also have many photos of areas that were left uncleaned (corners of window frames, stains on cabinets, walls and shelves, dirty door sills, etc.) The cleaners left without sticking around for me to sign off on the checklist; they also left the flat unlocked and threw their dirty sponges in our recycling bin. All of this resulted in a very unhappy landlord and extra charges to us. Repeated complaints yielded small refunds (customer service staff when I could get them on the line were friendly and helpful but obviously limited in what they could offer by company policy). Their "best and final" offer was a "30% refund" on the end of tenancy cleaning (£50, on £161) with a 72 hour window for accepting. I was so insulted at the time that I could not accept it. Correspondence on the claim totals almost 3,000 words, so it was a huge waste of time too. Eventually Fantastic Services stopped returning my calls and, in the end, they still got more than £800 of our money for decidedly less than fantastic service. (Given their poor service, I wonder how much of this money the cleaners actually received.) Avoid.

After the initial booking, it was almost impossible to get in touch with the company, other than via their automated service. Online chat with a customer representative had ah hour waiting time and when they finally connected they only replied partially to the requests. I had to use a different telephone number to call through and be able to speak to a 'person' regarding the account and service issues I had.

My credit card was debited too many times, which was eventually rectified once I managed to get through to someone and get the extra charges reversed. The plumbing issue I had was resolved but was incredibly expensive.

The Fantastic team was a pleasure to deal with. They stayed until late and made sure I was 100% satisfied with the work before they left. I will definitely use Fantastic Services again.

The movers were friendly, did a great job very quickly and with great professionalism. The only unfortunate spot on their pristine job was that they got here a little late, but for reasons beyond their control; that did not affect me that much therefore it was not a big deal (and sometimes things like this happen).

They were really hard workers and I respect them for what they did.

I will definitely use them again in future and I would recommend this service to anyone.

Booking over the phone was also a smooth and good experience, staff were friendly and genuinely willing to help find a solution to my situation/challenge. Thanks a lot guys!

She did such a thorough job and paid amazing attention to detail. Did everything I asked and more! Was polite and lovely to be around!

As a busy professional, the app seemed ideal to book cleaning services.

I have now received 3 cancellations and invitations to reschedule.

This includes the first booking of domestic cleaning services and carpet cleaning services.

No explanation has been provided by Fantastic Services, other than a short text message.

No formal apology.

I called customer services. No explanation / apology / even sympathy provided.

I cannot understand why, after blocking a domestic cleaning slot, in advance, that it is then cancelled - 3 times! I will not be using in the future and would not recommend. It is a waste of time and money.

The flat was beautifully cleaned, with attention to all of its peculiarities. On time too. Well done.

Excellent service for end of tenancy clean. Very thorough helpful and polite. Will use again

They are what the name says..polite,quick, careful and fantastic! Was recommended to me by a friend. I've now used them twice to move. Worth it!

Very much appreciated the great clean our cleaner gave us - would happily have her to clean again - thanks