My Fusion Heating - www.myfusionheating.com

If I could score these 0 I would have. Outrageous communication from the person I dealt with who should be fired for her rude and arrogant!! She is a disgrace to customer service delivery. There is a complete lack of communication from the top down and we have been messed around because of their lack of professionalism, you can not even telephone them because when things go wrong they refuse your calls. Avoid, do not use.

I've just had a boiler installed for free . I could not believe it I had 3 company's out and none of them said I could do this but all were will for me to buy a boiler from them at £3000 . I found these guys by mistake looking online and thought why not try and they did the rest . Amazing they came round when asked and did everything they said they would . I did look online before ordering and found a few bad reviews which they told me they had installed over 500 boilers but only the ones that had a bad experance put something online so if they have only 8 bad they still have 500 good but no review and this is why this prompted me to do this . Saved me £3000 I did not really have well done guys

I had my boiler fitted through fusion heating and 2year down the line my boiler is no good i have had a plumer out that has told me the boiler wasnt even fitted right and when i got my boiler i was told i had a extended warrenty but they are claiming i dont and wont do anything i cant get hold of them via phone only email absolute joke of a company safe to say they will never have bussiness from me again

Thanks to the lady in admin and a big thanks to the installer a bit of a mix up with install date but soon sorted first class why all the bad feedback beats me

A great service from start to finish and one of the only companies that took to time to check my eligibility when others stated I didn't quality.

Have recommended to all my friends and family.

Very bad customer service boiler been broken for a week,engineer refuses to come out as we live to far, not getting any where with them avoid,would not recommend.

No aftercare .

Mum is 83 and had a broken system all weekend the answerphone gives a number to ring but the staff only work Mon - Fri 9-5 , self employed electricians and fitters can't afford to care !! When I reported this the staff member gave me her number , she works 9-5 too !!

The system was only installed in Aug 2015,and we waited 2 weeks for the pump to be fitted

Nothing but trouble !!

This company installed a boiler for me under the greendeal scheme (for a property I rent out). Firstly, they stung me for extra charges on what was supposed to be a free boiler installation. On a subsequent service carried out by an independent gas engineer, it was found that water ingress was causing corrosion in the flue. I contacted Myfusion, and subsequently called twice more. I was contacted once with a promise that someone would get in touch. Nobody did. It seems that their customer service standards match their installation standards.

Don't touch them with a barge pole

i have been sending information to this company for months to qualify for a free goverment scheeme boiler for people on low income benifits i have constantly rang this company and got no where fast i was told i qualify for a new boiler after trying to find a number to ring to find out when the surveyers are comming i was told my home is energy efficiant and wont be getting a boiler i asked how they would know if my home is energy efficiant when no one has come to my homethey said it was done over the internet what an absolute joke this has nothing to do if my home is energy efficiant or not i will be reporting this company absolutely dispicable i would like to know what they are going to do with my personal information be very aware of this company

I was refered to My Fusion Heating for free ECO boiler grant. I am qualified as being on Jobseeker allowance with having three young children under the age of 13. But they could not approved my application on the bases that i don't have child tax credit award letter. I sent them the award letter which also include revew figures. And HMRC issue only that letter every year. But they did not understand the matter.

I think they do not have trained staff to assess the application.