Holidays Uncovered, www.holidays-uncovered.co.uk

Firstly they booked us into the hotel from hell! it was filthy, holes in sheets, blood stained mattresses, kitchen falling apart (doors hanging off) no aircon, bare wires protruding from the wall, non working TV, and to top it off it was in an area resembling a war zone, I had to fend off 2 muggers the night we arrived! We walked out, left the key on the desk and went on a 2-hour walk to a decent hotel where I paid for a room for the week. The original dump was the Grand Sol apartments Marmaris,Turkey(Grubby soiled apartments) one to be avoided! then I informed Galaxy Holidays who have failed to communicate with me that we would need the transfer to collect us from the new hotel, of course they failed to do this, effectively leaving us stranded in Turkey. we got a taxi to the airport.

If you're wondering why there are so many positive reviews it's because they push you to review before you go! And a lot are written by themselves and associates.

Dear Sir/Madam

I would like to share with you my holiday experience at Park Dean Newquay.

Like most people ,we had an holiday in England this year. We looked at what everyone had to offer and chose you.

I am a full time Wheelchair User, Spinal Cord C5/6 (Paralyzed From The Chest Downwards).

You seem to offer a holiday that would suit my needs with your adaptive caravan.

Going on holiday is a military operation, we have to plan extensively, so at the time of booking I asked all the questions I needed to ask and

Was told that the holiday was “Was Fit For Purpose”.

We were told that on arrival that our caravan would be available from 4pm. When we went to unload our luggage,, our caravan had not been cleaned.

We returned at 5.30 pm and the cleaners were just leaving and said that we could move in.

On entry, we were upset because the caravan was still very dirty and the Manager ordered a reclean.

Caravan very dirty and worn, even public hairs in the shower tray, basin and toilet.

I use a portable hoist and on at least three occasions I rang to check that the caravan bed could accommodate the hoist and was told no problem.

When checking the bed, it was a standard bed in a “accessible” caravan.

The Manager sent a handyman to adapt the bed, so the bed and hoist could put me to bed and get me up again.

The TV only had two channels, once again the handyman came back but could not do anything with it.

It was a very expensive caravan, it was sited at the very top of the park, making it really difficult to get up and down in my wheelchair.

The club house restaurant served dried pizza ect. In cardboard boxes. Not my idea of a restaurant.

Swimming was very restricted, even closed for lunch and sometimes didn't reopen that day. Night entertainment was really poor and on three occasions closed at 10.30pm. The security guard even put chains on the fire doors.

I do have photos of all the problems. Park Dean was/is not fit for purpose, check the Watch Dog reports on YouTube.

Ps. I could not even go and voice my concerns, has the Reception Door was not wide enough and there was a bar at the bottom of the door, so could not have got in anyway.

If you want a lovely holiday, maybe give Park Dean a miss. NOT FIT FOR PURPOSE.”

We have stayed in Hisaronu for 10 years and never experienced anything like this.

Booked April 2019, Stayed their June to mid July. Was Not the apartment we booked from seeing the pictures on site, The Owner Intentionally, purposely misrepresented the apartment with the wrong pictures, promised one thing but delivered another. It was substandard not fit to stay in, No Curtains in bedroom had to sleep on settees in lounge for a week, Blinds with missimg parts, No microwave when we arrived the one they gave us was rusty, No Toaster when we arrived got us a broken rusty one we refused, Hob did not work, No tin opener,No scissors, No small pans, All furniture old, falling to bits, no tea towel's the list go's on and on. We could not find anywhere to move to for the 36days left of our stay, without too many steps, I have Arthritis of the spine and hips, so we had no other option but to stay.

At the end of July after our complaint he has changed the pictures on ALL sites, and done a makeover, and taken the dangerous aircon out of the lounge, so from what i can see their is No aircon in the upstaris rooms Lounge/kitchen BUT IT IS WHAT YOU CANNOT SEE THAT'S THE BIG PROBLEM.

Bad smell, Rust, Damp, Mould extremely dangerous Mould Spores our bags, shoes, cloths and suitcases got covered in mould . One very dark Bedroom damp. Gardens are not looked after, Not like pictures on site. 8 sunbeds 4 umbrellas for 8 Duplex apartments.

Location good. Locality, Their is large Rubbish Bins and tipping land at other side of the wall near the pool. Site states Bus stop outside apartments. NOT TRUE.

If you Value your health do not stay at this apartment

Owner Compulsive Liar.

this property was nothing like in picture ,different furniture ,think the pics were took of another property ,i booked this villa thinking it was spotless as daughter has ashma.but the owners had builders in the night before i arrived,dust ,dirt you name it ,no sunloungers ,i had to lie on floor tiles to sunbathe ,wen i complained they got me 2 sunloungers n 1 one broken one .wher the washing machine was in a cupboard was full of tools ,could hadly get into it,n owners said washing machine wasnt in deal,even tho in villa lol,i was their 2 weeks n i sent them a text asking when sheets be changed ,they turned up 2 nights before i came home ,pool was always dirty ,hardly cleaned it ,i even had to clean up mess from builders dirt n dust because my daughter has ashma ,which i had already explained to owners ,i loved the area ,but they have copied someone else property details ,which is false advertisement ,and shouldnt be allowed ,the numbers of other property are c357,c3813 the bedrooms are alike and colour theme ,this was in fuerteventura jandia ,these owners have no idea how to clean ,change beds ,or clean pool this was a villa with 2 apartments ,and they were family below us ,who feel the same as me and will be writing a review to ,just to warn others .

We stayed at the Hotel Ilios in Zante in August 2010 (my husband, daughter and grandaughter)for one week and were very pleased with this holiday. This beimg our second visit to this hotel. The apartmemt was lovely, the views fantastic. This was a very relaxing holiday for all of us. We also found the apartment was ideally situated for restaurants and bars and entertainnment. Particularly, the restaurant up in the hills with fantastic views over Zante and excellent Greek musicians.

The only problem was that halfway through the week, we were invaded by a coach-load of 18 plus visitors which was mayhem and spoilt the "family atmosphere".

Eileen Roberts

C/o e-mail: rita.vos@tiscali.co.uk