Vacations to Go www.vacationstogo.com

Had a fabulous cruise to Nassau on Carnival cruise line that I booked and 5 other cabins were booked thru Vacations to Go! Our agent is very knowledgeable,organized and always returns calls if missed! Makes phone calls to answer unknown questions and very accomendating! Always asks for him to book our cruises. Our plans that we book are always confirmed before cruise and on cruise.

in August I got my confirmation letter stating the full price, paid $200 deposit plus airfare. Now in November when it was time to pay the balance they want another $800. Say they forgot to add the Port fees. May confirmation letterclearly has that fee as well as taxes listed. What is different is that they raised the Cabin fee by $400 each person. What the hech. I have it in writing and paid a deposit. That's a binding contract.Never ever use these people!!

On our last cruise, we discovered that the two other couples at the table had paid thousands less, because their AAA agents had, separately, found discounts and reductions. Paying full-price and looking foolish reminded us that we should have checked this website first.

It is unfortunate to say that we are very unhappy with the service from Vacations To Go. Previously, we have been happy, so we attempted to book another cruise.

I was working with a certain travel counselor who had quoted me a great price on Thursday for a cruise to the Caribbean. When I then called to book the cruise with him on Friday, he told me he would prefer to book the cruise on Monday as he was going to be leaving work in about 15 minutes. I informed him that would be fine as long as we would be guaranteed the same price as we were ready to book now. He then took our names and birthdays in what we believed, was the plan to hold the rooms. Then today, Monday, when we spoke to conclude the booking, the cruise price had increased and he told us there was nothing he could do to get us the original price he quoted. I reminded him the WE had called him on Friday to book the cruise but he had PREFERRED to do it Monday as he wanted to leave work soon. We gave him the 4 travelers names and birth dates to place it on hold, but apparently he did not.

I then emailed Vacations to Go to deal with this issue, feeling fairly confident that our situation would somehow, in some way be resolved so we could continue utilizing Vacations to Go. Unfortunately, the manager said there was nothing that could be done and that without names and birth dates (which we had provided), they couldn't have put them on hold. The problem is, WE had called to book on Friday, we spoke to the travel counselor who wanted to go home instead, he did not book our rooms as we initially called for but then did not even put the rooms on hold as we understood he was going to.The manager expressed understanding our disappointment but made no attempt to apologize for how this worker dealt with our situation (preferring to go home rather than book a cruise for a customer????). This manager actually told us to "call (the same worker) and he can continue to help us and monitor the cruise for us. How is this even close to helping a return customer?? This was so unprofessional and disappointing. I expected so much more. When a worker makes an error, the company should stand by servicing their customers.

Vacations to Go has been good in the past, but unfortunately, their customer service is very poor when one of their employees handled the situation appallingly.

I never imagined such audacity from a cruise host. A Mediterranean Cruise. HUGE deal to a lot of people. The host used the introduction night to promote himself. He was average 20 years younger than everyone in the group. The very first night he was picking up his own customers, starting fights with old men and breaking up relationships to satisfy his own sicko libido. I've never seen anything like this in 24 years of business. I will never use. this company again. I will never recommend it. I will never use their website and I can't encourage you more to STAY AWAY from these horny young boys being your cruise hosts. They ruined an incredible trip for a lot of people.

DO NOT USE Vacations to go!!!! Find someone else to book through and tell all your friends.

We booked on the Celebrity Silhouette, (which was great), through vacations to go.

They offer 3 additional bonuses. We only found out on the cruise that friends of ours had been given any TWO of the THREE bonuses and we had only been given ONE.

They cheated us and after the cruise, when I asked for compensation, they simply lied about the offer not having been available when we booked. We never received any compensation. We were out of pocket by $300 as a result!

I took it right up to the CEO, through all their very arrogant and rude managers, and still got nowhere.

Make sure that you shop around.

I recently booked a cruise with Vacations to go. I found if I had booked it with Cheap cruises, I would have gotten an on-board credit, while paying the same price I paid with Vacations to go. I will check on other offers next time I book. Vacations to go did not offer me any specials. The on board credit might have not been much, but something extra is better than nothing.

I phoned them each day, over a one week period, trying to book a Caribbean cruise at their advertised rate. On 7 separate calls, I was told by 3 separate agents that the cruise line (Norwegian in this case) had increased their price (up to $150) above what was shown on the VTG website, so I would have to pay the higher price in order to book the cruise. When I questioned this, the agents said that the VTG website price would show the increased price "tomorrow morning when it is updated". As each new "tomorrow morning" came, no change was made in the VTG advertised rate. Each new day I phoned again and I was given the same story. Over and over and over... Bait And Switch every time! This is a very dishonest business practice.

Vacationstogo.com is a good place to purchase a vacation if you like being nickel and dimed the whole time. On top of paying a high price for the vacation, and then getting slammed again by adding two more people (sharing rooms), it is a big pile of manure. We started our trip by being required to go to a Travel Club presentation for 90 minutes mid morning the first full day of our trip for a travel club that we were absolutely not interested in. The package started at $8000 and they eventually cut it down to $600. They kept sending more and more "agents" over to try to under cut the previous one to get us to buy. IF we didn't go to the presentation vacationstogo.com would have billed us for the rooms and they wouldn't have given us the vouchers for our cruise. The best part of our trip was our stay in the Bahamas. The resort/rooms there were great, the food and culture were great (we had to pay for all of the food there (Bahamas) and hotel taxes everywhere we stayed.) They gave us a Yaris as a rental car for 4 adults...which ended up costing us an additional $350 with the upgrade to a mid-sized car. When we got back from the Bahamas, we had to drive 2.5 hours to the second hotel where we picked up more vouchers and were told that we had to attend another presentation for a timeshare because we didn't purchase the first one ...again...or vacationstogo.com would charge us for the hotel rooms. There are so many companies that you could travel through....I would absolutely never recommend this to anyone ever. Even the person doing the presentation said that we were lucky not to be at the timeshare presentation cause they were holding people "hostage" for 6 hours trying to get them to buy the time share. It is unfortunate that companies like this prey on vacationers. Priceline/Hotwire...have much better deals and no timeshare presentations...I would pick one of those. If you like to waste a lot of your time going to time share presentations this vacation is for you. We didn't mind the first time share deal so bad...but to slam us with a second one for a vacation that we were given...absolutely uncalled for. Plus the second hotel they put us up in was very sketchy...very very sketchy.

I've booked a trip to Barcelo Bavero Palace Deluxe at Punta Cana during Xmas for our anniversary. The booking went smoothly. However, the next day, I found the hotel's website was running a promotion which is cheaper than what we have booked. I've tried to work with the sales rep and do the price matching. It was a bit difficult to get it through. However, team manager Zander Beck helped us to get the refunds and to our surprise, it was bigger than we expected.

You always wish that everything is smooth for the first time. however, it is assuring that when something happens, you can count on them to resolve the issue.

By the way, you will not regret to stay at Barcelo Bavero Palace Deluxe. We will definitely go back in the future.

GM