Venere www.venere.com

I booked a hotel in Bratislava in January 2015 for a stay in July which was confirmed. When we arrived at the said hotel there was no booking for us and the hotel was full. The receptionist managed to ring round and found us a room elsewhere. We then had to set off in the dark at 10.30p.m. with a very small map pulling our cases along cobbled streets. We couldn't use transport because the old town is pedestrianised. Eventually we found the new hotel which was a business hotel over a shopping mall (shut and dark!) I have no complaints at all about this hotel but it was not what I had booked.

I sent an e-mail to Venere who replied and said they couldn't open the attachment. I rang them and I have since sent two e-mails to customer services. Apart from saying they would look into it and keep me informed(joke!) they have done nothing. I would never use this booking site ever again and would not recommend it to anyone. However I will continue to use other booking sites from whom I have always had great service.

venere customer services was so bad. they even made up their own email to send to me as some kind of receipt when they lost mine.this didnt have any card details etc so not really a receipt and it didnt show id paid already. i had to pay doule for breakfast coat me much more than if id gone through travel agent or directly through hotel website. plus they pay the hotel only a percentage of what you pay for the booking so they dont care if youve already paid if they dont get the money .

I am now really appalled by the changes. When trying to talk to this customer service they could not find my reservation made through the new website they could not access the site or my reservation.

The representative was certain that I did not have a reservation, but was not willing to send a notification in writing.

After wasting a fair amount of my time he was eventually able to find the reservation, only upon my insistence that I had a reservation. This error on Venere's site could have cost me a fair amount of money and frustration.

That this is incompetence of the highest degree is an understatement, after 10 years you have lost my confidence and business

I have booked 2 rooms from Venere with discount code.

I cancelled them then, Venere sent the cancellation to me soon.

It's good and we can use the discount code for cheaper price as well.

BEWARE! I was looking for a hotel room in New York City for 3 people who needed 3 separate beds. Venere was the only one of the on-line travel services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. OK, these things happen, but Venere's customer service after the fact was appalling. Extensive communication with Venere  showed clearly that Venere holds only contempt for their customers and that their business practices are fraudulent. I will never use Venere again.

I've used Venere for a decade to book rooms in Europe, without any problems. Downloaded their app, and tried to book a room in Italy through the app. At the end of the process, I clicked the "book it" button and received a "booking failed" error message. When I went back through the process, the site now says there are no rooms at the property I was trying to book.

Meanwhile, I immediately get an email from my credit card company saying Venere has charged me $116 for the room. I check my Venere reservations, and there's nothing there. SO I call Venere's customer service nummber. Someone in India answers, and proceeds to tell me I have no reservation in their system so there is nothing he can do to help me. I tell him that that's the problem-- they just charged me for a room they failed to book for me. He just keeps repeating "if you have no reservation, I can't help you." He then gives me an email address and says I'll have to contact Venere customer service that way.

I immediately send an email to that address. 2 days pass, no response. I go back into the Venere app, and try to contact their customer service through the "contact us" link in the app. I immediately get an automated email which says that the "contact us" email link is to an unmonitored account...and that I need to contact Venere's 877 customer service number.

Five days have now passed. I've contacted my credit card provider to dispute the charge, but still no response to my emails (I'm sending a new one every day).

A decade of business goodwill ruined by inattention to customer service.

(Had a similar problem with Travelocity recently, only without the credit card being charged. Their customer service responded to me by email in less than an hour with a relevant response to my questions about the app failure.)

I booked for a hotel in Donegal through Venere, got a confirmation e-mail to say we had been booked and when we arrived at the hotel after a 3 hour drive we found no booking had been made. Would never again book through this company. From now on will deal with chosen hotel. Don't bother!

How, when I am looking on the internet at accommodation within a 10 mile radius of where we want to be, do we end up with accommodation over 40 miles away? We were visiting the UK and my husband was having a significant birthday so I booked for dinner at Rick Stein’s restaurant in Padstow. It was for the late sitting at 9.30pm so we decided we should get some local accommodation. I got into the venere.com website and requested accommodation within a radius of 10 miles of Padstow (which may not have an address in Padstow of course), chose a B & B named The Old Mill House, paid for it – for 2 nights, printed out my voucher and that was that - it seemed. When we arrived in Padstow and entered the address of the B & B into the GPS we discovered we were booked into a B & B named The Old Mill House (no connection with the one in Padstow) at Torpoint, over 40 miles away. As it is summer school holidays all accommodation in Padstow was full (we tried dozens) so had to cancel the dinner which we had so long looked forward to. If I’m looking at sites within a 10 mile radius of Padstow how do others NOT within the radius sneak into the list? I’m not really asking for someone to explain this – I’m just saying that it shouldn’t happen and I won't use venere.com again. Venere hasn’t responded to my email.

I booked 2 weeks ago and cancelled the next day (since "there are no charges for cancellation") but, they keep your money as long as they can. So far, I still don't have my money back. I can imagine the amount of money these guys move with all the cancellations they won't process until they want.

I booked through Venere because of the lower price on hotel. They booked me in the WRONG CITY! Florence, KY instead of Florence, SC. I did not notice this until I printed off the reservation sheet to take with me. So I called Venere - of course the guy didn't speak English very well - and since my reservation was non-refundable, the guy said "he wasn't sure if they would accept my cancellation, but he would try" ..as if he was doing me a favor! So he found a room for me in the correct location -for $50 more- that I had to agree to BEFORE he would cancel the wrong room. When I got to the hotel, the guy at the desk said that happens all the time with this agency....booking people in the wrong city. Which tells me it's a way to get people in at the lower price, then change reservations for a higher rate.