Buyee - www.buyee.jp

Shopping with Buyee was a nightmare. I had to reach out to customer service upwards of 50-80 times because they ignored requests, neglected to reply, misunderstood, used confusing English, changed customer service rep for every single email sent, misreported package weight and content, and in the end shipped the package with tons of mistakes. The customer service reps use polite terms, but that doesn't help when they refuse to give out information, or consistently offer misinformation and contradictory statements.

I ended up overpaying for a shipment lacking in contents and after 2 months delay. One parcel never made it. I'm probably looking at a $3000 loss.

There are so many red flags with Buyee that I don't know where to begin. I regret ever taking a chance on them.

Not qualified staff. They do not know the laws of international shipping and restrictions on prohibited goods, regularly reinsured and do not want to delve into the issue. As a result, to buy anything becomes problematic. No e-mail of bosses - it is impossible to find out the control over the staff. If you will have any problems with service, it's like yelling into an endless tube. I do not recommend. There are many similar intermediaries, more friendly and flexible in communication.