The-Saleroom.com

Poor customer service now 1 less customer just sent email after email constantly going over old ground ,some auction houses only do bank transfer and cash beware ,you have no protection as a buyer

I bid on a lot. I was not the first to bid & bid on £15 & £25 increments. The Saleroom App showed that I was in the lead & when the hammer fell, I had won. A couple of hours later, I checked my won bids in my account on The Saleroom & this lot was not there. I contacted the auction house who said that I had not made any bids on this lot. I contacted Customer Support at the Saleroom who said that I had made two bids on the £10 & £20 increments. I recontacted the auction house who confirmed that I had not made any bids on this lot. Customer Support sent me an e-mail saying that because my last bid was £20 & not the winning price of £25 that was why I had not won. They have not addressed the two contradictions here. The auction house saying that I had not bid at all & The Saleroom saying that I had. Secondly, saying that my inital bid was £10 when it was £15 & my 2nd bid was £25 & therefore, the winning bid with their app saying that I had won.

Will avoid using this platform in future as my trust has been broken that this is a well run platform

Be extremely cautious before trying to buy from some of the auction sales represented by The Sale Room. Allegedly The Sale Room is open 24 hours. Unfortunately this number only wasted my time with recorded messages. The Sale Room also pretends to have a live chat but in my case that did not work either.

I tried to get help because I had become involved with Eastbourne Auctions via thesaleroom.com.

It was impossible to get any information about anything before bidding, even a simple question whether a Korean made electrical item they had barely described is 240V UK voltage. I bid on an amplifier shown with one poor quality picture and poorly described but at least offered with it's original shipping box. They then added a £14 charge for the "service" of taping the shipping label to the box. They refused to give weight and box dimensions until after I paid. The messages I received are very rude, absolutely unprofessional and some are outright illiterate. One of Eastbourne Auctions' replies to my question about the operating voltage reads:

"Sir what is absurd is you have failed to pay and are asking ridiculous questions. Moreove you seem intent on compalinging for no reason. We will pack and weigh when you have paid, is this absurd?"

The company's attitude is shockingly unprofessional..

A response from the managing director was requested to no avail.

I wonder if The Saleroom has anything to say about these type of business practices by auction rooms that are on their site.

I had sent several emails to The Saleroom. All of their replies were super slow and completely evasive.

"Thank you for contacting the-saleroom, your request has been received. We are currently experiencing higher than normal volumes and we will get back to you as soon as we're able. You can expect a response within the next 72 hours."

I have used the website for a number of purchases. I missed an email notifying me of a successful bid as it appeared like a Saleroom marketing email. I was then contacted by email by ATG Media 2 weeks after the auction saying that the auction house had contacted them about non-payment of a bid. I contacted the auction house the same day and paid for the items. In the meantime my Saleroom account was suspended. I contacted the Saleroom to ask them to remove the suspension as I’d paid for and received my goods. They replied by saying that I had to ask the auction house to contact them. The auction house clearly contacted them to suspend the account in the first place after only 2 weeks - they clearly have no process for removing the suspension in the same manner! I have since sent through email

Evidence and the invoice showing items were paid for and I have had no response and my account remains suspended. I have no intention of dealing with them again. There are plenty of online alternatives.

I left not best review on there website after very annoing ,rude talk to a customer service gentleman and few minutes after my account been suspended ...

just unbelievable and sad after 5 years of my loyality.

One customer less.

Website latency issues meant that we had bid on the wrong item, clicked on one item and won two down the line. Complained, awful customer service we then got banned, then partner was banned then a work colleague because we use the same ip address. After reading all the bad reviews about the salerooms huge price increase i think we will take our company business else where, they simply cannot warrant charging that much for a lousy web service.

I recently placed a winning bid of £120 through The Salerooms on a item with auctionneer STRIDE & SON, I saw the auction ended and I was confirm to be the winning bidder. I rechecked the item after the auction was over and it state that biddng has passed and the amount I bidded £120 is the highest. 24 hrs later the status remains the same but sometime in the afternoon the next day, a day after the auction has closed, the item had an increased bid of £130 and my account says I lostthe bid.

STRIDE & SON have lost my trust as a reputable auctionneer and I would now avoid their auction. Also The Salesroom comes in for criticism for allowing auctionneers do what they like and fail to bring them to task because they must have known something very wrong has occur but did not act which makes them complicit to what is going on.

Used The Salreoom website to bid on item from Gerrards Auction Rooms Lancashire who overcharged for my shipment by 115%. An agent from The Saleroom discussed the issue with me, but ultimately did nothing to prevent this from happening again to their unsuspecting customers.

The Salesroom will soon not have any members left if it bans every member who has a dispute with an auctioneer, even when the auctioneer is at fault. Every ebay member who has bought 100 or so items on Ebay has at least had a few disputes with sellers, its inevitable.

Had an argument with an obnoxious auctioneer he placed a public ban on me that stopped me bidding on other sites. that good business isn't it.

Pretty useless bunch to be honest.