Abebooks - www.abebooks.co.uk

I will never buy from them again. They have sent me a book that is literally falling apart and which was advertised as „very good condition „. I gave tried to contact them, multiple times, with no answer. They completely ignored my requests. Avoid at all costs.

The 64-page print on demand book I ordered came a month late and contains just 25 leaves one of which (in about the middle) is blank, the others printed on one or both sides, but many being in the wrong order. Abebooks and the bookseller in India both prevaricate rather than simply agree to refund the cost. Also they seem not interested in having the defective book returned to them. Only use Abebooks as a means of then dealing directly with a bookseller you know is genuine and trustworthy.

We ordered a book on 28/9/22 and paid for it. We were told that it was unavailable and we would receive a refund. No refund has been given and Abe books just say that they have paid the money back into our account. Over a month now and no refund. Avoid this company.

This is a review for Irish Booksellers who sell through Abebooks, not Abebooks itself (which is generally excellent). Beware! Do not buy from thm! Purchased book through Abebooks sold as 'new', but received filthy battered copy. Seller kept promising partial refund that never materialised - as a way to spin-out process until Abe closes case. Clear from multiple online reviews this is a standard practise from merchant (in addition to even worse tricks). If you have already bought before reading this, persist in reporting to Abe & keep demanding refund...hopefully Abebooks will eventually take decisive action & close them down.

 Avoid like the plague!

Book arrived late. When I queried it, and ever since on many occasions, they refuse to even address, never mind answer my questions! And they even have the unmitigated gall to claim "We are not willfully withholding any information"! This is nothing less than a bald-faced story!

They refuse to listen, e.g. at no time did I ever tell them I had not received the book. The persistently chose to ignore that and now, after many weeks and many emails repeating myself, they have issued a refund. But even with that, they could/would not do that in a timely manner!

And, potentially even worse, they play fast and loose with your personal data! In my case, they confirmed the book was being sold to me by one company in the USA, yet a totally different company contacted me - eventually - one who I did not know, had never heard of and at no time authorised anyone to give them my personal data!

When I challenged AbeBooks about this, their response (after ignoring me repeatedly) clearly demonstrated that they have conducted no due diligence of any description, as the GDPR and the Data Protection Act 2018 require them to do!

Their supervisor claims "Unfortunately I don't have any additional levels I can escalate this for, as you've been escalated to a supervisor. Our team is quite small."

So what?! AbeBooks is not a company registered in the UK, so, either it is some other UK registered company 'trading as', or they are part of an overseas company 'trading as' in the UK, or the supervisor is and independent trader, a one man band, so to speak.

Whichever is the case, that band's music is utter garbage!

I ordered a book which was quoted as 1-3 days expected delivery. After 7 days, without any communication from Abebooks, I emailed for an explanation. I was told that the book had been sent 5 days after ordering, and delivery would be another 1-3 days. The reply also suggested that I should wait 12 days before contacting my local sorting office. Surely it is up to Abebooks to do the enquiries, not me. What appalling service. Naturally I will never ever deal with Abebooks again.

BE WARNED If the seller sends the wrong or damaged book, you will get a refund - but not the full cost of the return postage. Only a sum equal to the sellers declared cost of sending will be given - and since that is very often below the true cost of postage, you will be out of pocket. Two books returned to Germany because of failures by the sellers cost me £11 for the privilege - and a refusal to even reply to my appeal against the unfairness. I was a very prolific customer - but no more. They expect you to pay upfront, sight unseen, on the basis of trust, then are quite prepared to penalise you if things go wrong through no fault of your own. And ignore your (polite) emails. Go to sellers direct: it is often cheaper, and more courteous.

dey don't care if amount is paid...I ordered a book and waited for the same for 22 days nd yet not delivered. customer support says to talk with the bookseller dey cant help...wen it comes to refund then no process at all.

I ordered 2 hard back books from 2 different sellers via ABE books - both sellers sent me 2 scruffy paper back books.

ABE were of no use whatsoever in obtaining a refund

I opened an account and ordered two books at the start of the year. The first book never turned up and the second was so damaged (looked like it had been chewed by a dog) that it could not be read. When I try to contact Abe they just wash their hands of the situation and tell me to speak to the sellers who never respond.