Momox - www.momox.co.uk

Their promotion via Amazon suggests stock comes from London. It doesn't, it appears to come from Germany somewhere. They promote 3 to 5 day delivery at point of sale, then after sale it changes to 19 days. Their response is that it can take 30 days. And they don't use tracking so cannot help. They say goods are shipped at point of sale, they provide no tracking and use an unknown company. There is no evidence that any goods are shipped when promised. I would have awarded no stars but cannot go below 1.

Their responses to communication are slow, evasive and dismissively unhelpful.

The company is registered in UK but do not despatch from UK.

Have sold 30 books and Momox dosen´t approved 12 of these. All the books was in good condition. Don´t sell to Momox.

Ordered a dvd November advised it had been shipped and expected mid December. Chased after 4 weeks to be advised out of stock . When I complained about the length of time to tell me this they then said it woul be sent in a few days. it wasn’t. I could have bought from alternative suppliers and told them I had been disadvantaged by their actions. Their response is to churn out standard responses even when I mention forward to complaints. Appalling service. Avoid

I see a few negative reviews here,but I have had great business success when purchasing from Momox! They grade the cds to an honest standard(purchased over 50 in last 12 months) and although I’ve had a few cracked cases in the post (easily replaced) most of the cds have been absolutely fantastic and a great saving too! I guess it depends on what you are dealing with but seriously- Momox have been great for me!

Ordered a CD from Momox, via their eBay shop.

Paid for item when ordered but status never showed dispatched.

Contacted Momox only to be sold item wasn't actually in stock.

Requested refund but Momox dragging their heels. Suspect I will need ebay to intervene.

I would never buy from Momox again, nor recommend them, as they are not a trustworthy company. EBay should remove them from their platform.

I recently received 2 Damadged items al in one envelope while i payd seperatly for shiping costs i ask them for an refund Bud they refuse to do that they expect that you as an custumer pay for the return and they want only uninshured on the lowest posibale shiping costs.for these 2 ITEMS i payd for excelent condition very good Bud i received very poor shape.one is an digipack while they dident have informd me that it wil be an digipack.an medimops sticker on this digipack that's REDICIOULOUS IT cant het of without getting more damadge on this digipack.both discs are scratched!i want at least an discount or i go to the cops! I payd over€35,00!

Warning!  I never received the book I ordered and although the seller has multiple copies offered for sale claims not to have a copy to send. After many frustrating emails back-and-forth I am still waiting for even a partial refund. They sent a random book and want me to pay to send it back to Germany at my own expense. I see from other reviewer‘s that you will never get this money back. Do not purchase from momox Shop!

I returned a book because what I received was not the same book that they advertised. They promised they would grant me my return cost if I sent it back to them. they gave an address in Canada, where I live and requested I choose the lowest possible shipping method. I complied with all requests and after tracking showed they received the book, they refused to give back cost of shipping twice claiming they did not receive the book, that it was on the way to Great Britain/USA or Germany. The third email they claimed they do not ship to Canada or the USA because of covid??? Still refusing to give back cost of shipping as they promised me in an email. No integrity, no morals. Please buy elsewhere.

I am an author. Momox are advertising my book for sale for £179!!! The RRP is £4.99. I have EVERY COPY ever printed in my possession. THEY CANNOT POSSIBLY HAVE A COPY TO SELL.

I would not recommend Momox.

I sent some 20odd books and records that would fetch me 11euros. But once they arrived at momox they decided that half of them were not up to their standards and gave me the choice of having them sent back to me for 4euros which left me with a sale of two euros for 10books, or to let them 'recycle' them. I at first thought that something had gone wrong during transport and wanted to know if the transporter's responsibility could be questioned but the robot kept answering that I had two choices and sent me urgent messages ' make your decision'... I wrote a few times, please call me but to no avail, so I called and the person on the other end hung up on me. the call cost me 12euros. I had the products sent back and they were in perfect condition. This shop is basically luring you into sending them stuff and they decide when they receive the goods if it's worth something or not, they don't give you the choice to get all your products back and push you economically to let them recycle the one they don't accept...