The Book Depository - www.bookdepository.co.uk

Its a biggest online book seller shop in the UK. they also provide free shipping which is a bonus with all the good books they sell.

At one point i could easily recommend the site, but not anymore...

Prices can fluctuate significantly for the same book (independent of taxes/currency differences), depending on the IP (!) EVEN IF THE SAME DELIVERY ADDRESS IS LISTED!

Discounts/coupon codes are rare these days & on & off you may be subject to orders you've placed, cancelled & refunded out of nowhere with no consideration of compensation to be given.

Customer service can range from excellent to exceptionally poor, bordering condescending & dismissive!

The strange thing is, book depository was bought out by amazon, yet to this day, amazon does have one of the best, attentive standards of customer service so how is it that it has not flowed through to book depository?

In all honesty, it's as though book depository does not feel the need to 'try' with their customers anymore...

These days, i'd recommend up & coming sites like 'awesome books' - sites that have re-focused on customer service, expanded range & offered more competitive prices at times than book depository offers.

I ordered a few times in Book Depository and never had problems and just one time, I had a problem in receiving one of my many orders, it took so long for me to receive it so I emailed them and they compensated to send another book. I eventually got two books. Told them about it and they just asked me to keep both. It took me one email. Excellent!

After many good interactions with this company, I needed to return an item that arrived defective. What should have been simple return became a week-long battle of jumping through hoops, ever tighter and higher.

First they requested photos to prove the damage to the book in a book/DVD combo item. Photos supplied. Then a part refund was offered. Declined. Next, I was asked to ** make a video ** proving defectiveness of the DVD. A clear description wasn't enough.

If you are 100% certain your item will arrive in the condition you expect and you are 100% certain you will never need a refund, then by all means this seller is appropriate.

But if you sometimes return damanged or defective items, then either avoid the Book Depository, or home your photography and videography skills and expect a momumental battle.

I would have liked to have known how excruciating and prolonged the return period is so that I could have chosen another seller.

I ordered and paid £28.95 for a book online from Book Depository they deny receiving my order although they have taken my money. Checking my bank account the amount was paid to them on 23 March 2018 and I can prove this through my bank. Book Depository have a couldn't care less attitude to customers which is disgusting and I would never have anything to do with them again. The annoying thing is they have my payment but deny receiving my order. Please think twice before you order and pay for anything from this low life book Company.

They didn't bother to send the book until 3 days had passed then said it would be another week - I complained and was told they didn't purchase the book themselves until after I had ordered and it was delayed - the next person said this wasn't true - I asked to cancel 3 times and they kept saying no I had to return it when it arrived - explained I am disabled and cannot do this - they just ignored me saying this and kept saying no.....horrific experience - and second time with problems - will never ever use again - appalling attitude towards disabilities

Do not buy from them....

I used Book Depository in the past without issue. But I ordered my book on Dec 6th and it didn't show by the January 17th latest delivery date. I e-mailed them and a customer service rep told me it didn't actually shipped on January 8th so I needed to wait until February 5th. Not shockingly nothing arrived either. The latest customer service rep is trying to by time by getting me to go down to the post office despite that larger packages from the book depository have been mailed to me without issue. If a company is asking you to go down to the post office yourself and find a package they shipped to you they're pretty much admit they're bankrupt, right?

Judging from how many similar complaint are on this page from just the last few days this company either doesn't have enough money to ship out or no longer has access to books. I'm lucky that I'm only out $8 for one book. I feel really bad for people who are losing more than that with their orders. But mostly feel bad for the people at the book depository who apparently won't have jobs soon. Sad news :(

Have read so many negative comments about Book Depository, I ordered a book which I believed would arrive after Christmas, it has arrived 22/12. It was well packaged and the service for me, was brilliant. I will be using this Online Book Service again, and will recommend it. Good wishes to all staff and have a lovely Christmas.

Ordered 'Iron Curtain Trail' Part 1 by Michael Cramer from this company as it was advertised online as a 2014 edition, which would be more useful for the ride than a 2009 edition, which is what was actually sent. Best not to deal with a company that makes an inadvertent error such as this. I note that a warning, stating that reviews must be factual accompanies this facility, so have a screenshot as evidence of shoddy salesmanship that can not be pasted into this review, apparently. Avoid!

I ordered three books from this company, then changed my mind. I cancelled the following day and despite the information on their web site which states that all books will be dispatched between 2-5 days, they insisted the books were already dispatched and I wouldn't be able to cancel. The books arrived five days later!!! I then had to pay for postage and packaging to return the books. The customer service is appalling and I would not recommend this company to anyone. I will certainly not be purchasing anything from them ever again.