7DayShop - www.7dayshop.com

7DayShop - www.7dayshop.com

User reviews
4.4

Customer Service

3.9

Quality of website

4.3

Value For Money

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7DayShop - www.7dayshop.com

7DayShop - www.7dayshop.com
3.63 420 user reviews
552%
49%
33%
24%
113%
09%
4.4

Customer Service

3.9

Quality of website

4.3

Value For Money

User Reviews

alllangibson
1

Customer Service

1

Quality of website

1

Value For Money

Very Poor Csr And I Have Been A Long Time Customer

Having bought 4 SSD hard drives from them, make Adata SU 650 They have all developed faults. they are only 2 months old Under no circumstances should anyone return any hard drives with any of your information on the drives

7 dayshop failure to grasp this astounds me I, therefore, would not recommend using them, they certainly won't be getting any more of my business

As you are a relatively new company Perhaps you could do with some advice, Having spent 40 years in sales and marketing I would always tell new salespeople and CSR,

If we do a good job the customer will tell 3 people how great we are,

If we do a bad job the customer will tell everyone that will listen, how bad the service was.

that was in the day before social media and the ability of the customer to have a voice.

so the free advice is never let your customers go away disappointed regardless of what it costs

its just not good practice

emmaleza
1

Customer Service

1

Quality of website

1

Value For Money

Customer Service Is Absolutely Deplorable

Customer service is absolutely deplorable, they simply would not accept that there items listing description was both incorrect and contravened trading standards. This being due to 7Dayshop, does-not supply all items associated with your purchase. In my case I purchased a set of Bluetooth headphones c/w driver software. The driver software was not supplied, therefore the headphones do not work. Furthermore they would not accept liability even though the sales page and description clearly stated that the driver software was included. As the Bluetooth headphones were 7Dayshop’ own brand a manufactures software supplier could not be located, nor was any assistance was provided whatsoever. THEREFORE BEWARE WITH 7DAYSHOP OWN BRAND ITEMS AS THEY ARE NOT SUPPORTED WHATSOEVER.

1
sam_7dayshop

Hi,

Thank you very much for your feedback on this matter, we appreciate this.

In reply to your query (and as we have previously stated numerous times), this is an issue with the Win7 64bit operating system. The headset does not need drivers, it is your operating system that does. We do not have a driver for this (as it is not needed) and we only have the manual. This is in the additional tab as a downloadable Document and not a Driver.

If you are having persisting difficulties getting drivers from Microsoft, we suggest using an external Bluetooth Dongle which, once again, we have suggested in the email correspondence as well.

You have been provided with all the correct and necessary information in this matter and I cannot see any issues in terms of the service you have received.

Once again, the headset does not require a driver.

Your comments are appreciated.

Kind regards

Phoebe

Tamarasm
1

Customer Service

5

Quality of website

1

Value For Money

Very Unhelpful

Do not purchase 7 day shop own brand of battery charger, WH2-Ds_145

Mine never worked after getting out of the box for the first time, they refused to repair, replace or help. I could send it back at my own expense tho for them to 'look at'?! Then once looked at what..charge me for sending the rubbish back?

Yes it was a few days out of warranty, but as i explained, it was purchased for a trip that never happened and was never taken out of the box to use until 20 days past warranty. A cheap bit of rubbish. Always go for an Energiser brand....and preferably not from 7 day shop!

1
sam_7dayshop

Hi,

Thank you for letting us know of your feedback on this matter.

We appreciate where you are coming from in this situation, but in this case, as the item is out of warranty, we cannot replace or refund due to this.

Kind regards

Zingtastic

Rubbish Customer Service

Bought an SD card that didn't work, tried to return but was just quoted the companies policy that they did not have to accept returns. Now I have a non - working SD card, you're better off buying on Amazon.

4
Zingtastic

Hello,

I returned the item the day after I received it and that was acknowledged. 7dayshop emailed me back in the same way you did ie.quoted that terms and conditions are agreed at time of purchase (must be in your reply template).

Any email after that from me was replied in the same fashion, just a quote from your precious terms and conditions.

I repeat, buy from amazon, they will refund without hassle if you have an issue, 7dayshop will just 'politely' remind you of terms and conditions like this guy. And you'll be stuck with something that doesn't work.

I got lucky and only lost the cost of an SD card, cheap lesson learned - Don't buy 7dayshop.

Zingtastic

Hello,

I returned the item the day after I received it and that was acknowledged. 7dayshop emailed me back in the same way you did ie.quoted that terms and conditions are agreed at time of purchase (must be in your reply template).

Any email after that from me was replied in the same fashion, just a quote from your precious terms and conditions.

I repeat, buy from amazon, they will refund without hassle if you have an issue, 7dayshop will just 'politely' remind you of terms and conditions like this guy. And you'll be stuck with something that doesn't work.

I got lucky and only lost the cost of an SD card, cheap lesson learned - Don't buy 7dayshop.

sam_7dayshop

Hi,

Thank you for your feedback.

If the product was out of warranty from the purchase time, then we are unfortunately unable to accept the item back.

Please note, Terms and Conditions are agreed to at the time of purchase.

Apologies for any inconveniences this may have caused.

Kind regards

sam_7dayshop

Hi,

Thank you for your feedback.

If the product was out of warranty from the purchase time, then we are unfortunately unable to accept the item back.

Please note, Terms and Conditions are agreed to at the time of purchase.

Apologies for any inconveniences this may have caused.

Kind regards

Trishnah
1

Customer Service

1

Quality of website

1

Value For Money

Terrible Product And Terrible Customer Service

Avoid buying ink from them. I bought a premium HP 364 set of cartridges It is badly manufacturered with little to no quality control. The ink I got began leaking as soon as I removed it from the packaging.

The seller had the audacity to advertised it as "Premium". To call the product I received adequate would be a massive understatement.

After trying multiple times, 2 out of the 4 ink wouldn't even get recognised by the printer. Eventually I removed all 4 ink cartridges and threw them away.

Avoid this company at all cost. Get your ink from somewhere else.

1
sam_7dayshop

Hi,

We are terribly sorry to hear of this happening to you and thank you for taking the time to leave your feedback.

If you wish to discuss this matter further, please do not hesitate to contact us via the website. We will be happy to assist you further in this.

Kind regards

7dayshop

Orangeblimp
2

Customer Service

4

Quality of website

4

Value For Money

Be Cautious

As the title suggests, I did once trust and enjoy this companies shopping experience but my most recent purchase was far from plain sailing. I ordered some phone camera lenses and went to pay using my debit card, I got through to the verification process but did not complete as I couldn't remember my password characters so came away from page and went back to the order to change it to PayPal then completed transaction... No problem but then I realised that I've stangly made two complete orders including the debit card payment. I went straight through to customer services within the minute to be told it could not be cancelled as the item has already despatched... Yeh of course it had!!

My main concern is how they managed to complete the card payment???

Please be cautious!!

1
sam_7dayshop

Hi,

We are terribly sorry to hear of the problem you underwent.

We changed our dispatch system so that orders are now sent direct to our warehouse. Whilst this will offer faster delivery times, we are unable to cancel orders as they are fed directly to the warehouse for dispatch.

We thank you for taking the time to leave your feedback with us. This has been passed onto the team.

Kind regards

7dayshop

trevord100
5

Customer Service

5

Quality of website

5

Value For Money

Excellent Value And Service

Great range of good value photography supplies and storage media. Very competitive prices. Often my first port of call for memory cards and storage. photography suplies often cheaper than anywhere else and even own brand well made and fit for purpose.Only criticism is that postage takes a little longer than it used to,but worth the wait.

1
sam_7dayshop

Hi

Thank you very much for all your comments

And we look forward to your business in the future

Kind Regards

Debbruv
5

Quality of website

5

Value For Money

Love These Hedphones

I love these headphones, they are comfy to wear. I would recommend to everyone.

1
sam_7dayshop

Hi

Thank you for your lovely comments

Kind Regards

AGP3951
5

Customer Service

5

Quality of website

5

Value For Money

Had An Issue A Remanufactured Cartridge For My Hp

Had an issue a remanufactured cartridge for my HP printer - when I advised 7day I was offered a replacement, refund or a credit.

I opted for a replacement which arrived within two working days-fantastic service. Thank you.

1
sam_7dayshop

Hi

Thank you for taking the time to leave this review and your comments

Im glad this issue was resolved in a efficient way

Kind Regards

1937
5

Customer Service

5

Quality of website

5

Value For Money

Great Service

Arrived on time. Goods are excellent. I will recommend you to all of my friends.

This is the first time I have used this site but will always try you first.

1
sam_7dayshop

Hi

Thank you for your lovely comments on our service and products

Kind Regards

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