Jessops Online - www.jessops.com

I never post reviews, as I get pretty much get what I expect from a service. However, Jessop's go far beyond that. I needed to buy a head to connect my camera to the tripod. Bought a very expensive camera & tripod, but being something of a novice, didn't know that you needed a "head" to connect the two. Anyway, used the online chat, which was good, identified what I needed but the number of products was bewildering. Phoned - and this was what impressed me first - and was answered almost immediately. Identified the head I wanted, after going through a number of options, but what happened next blew me away. This all happened at 19:30 at night. The order turned up the next morning @ 09:30. The advice given was, accurate & quick but the telephone advice was also patient. Incredible company.

Ordered Lowepro Flipside 500AW just after 14.00 on Thursday and delivered by 10.30am on the next day. I was able to track the order on-line.

Used a discount 20% off voucher that was only issued on the Thursday and this was accepted. Purchase price was less than shown on Camerapricebuster and other European suppliers and included next day delivery.

The service and delivery could not be bettered.

This was my first purchase since Jessops were saved although I was a very regular customer of their Hampshire branches for equipment and printing and I would use Jessops again.

After 4 days the Coolpix P530 refused to work. It has been returned complete with returns number to a PO address in Slough by first class post which cost £8.90. I hope to receive a replacement, complete with free bag and return of my postage in full very very soon.

DONT BOTHER WITH JESSOPS FULL STOP I'm an avid online buyer I only wish I had stuck to my gut feeling. Read the article on BBC NEWS "bad service killed jessops not the internet". After spending £1200 At the oxford street store, I was told I would be given a little tour of the camera having no experience with photography. As the store was closing they said I could come back another time. A week later I went for my tutorial they promised and I am hounded by the manager telling me it's not included and I would need to buy a 121 tutorial at a cost of £40. I was made to feel like I was lying and trying to get a freebie. Furthermore I have never come across a bunch of rude stuck up salesmen in my life. BTW Same camera on ebuyer.com- £800. YOU DO NOT GET A SUPERIOR SERVICE FROM THIS RETAILER. Do not waste your money. There are better retailers like John Lewis but personally I will only be buying online from now on. Save yourself the hassle and the money.

I ordered a Tamron 70-300mm lens from Jessops and everything went perfectly from order to delivery, unlike some experiences I have had with ebay??.

I went to Jessop's Worthing branch to buy a new camera as I wanted to support a local store rather than buy on the internet.

I selected the camera that I wished to buy and waited in hope that a sales assistant would turn up. When one did eventually make an appearance he took one look at the camera and said: 'You don't want to buy that one mate - it's rubbish.' and then tried to sell me another camera that was much cheaper. When I told him that, because of its features, this was the camera that I particularly wanted to buy and would he demonstrate it for me, he shrugged his shoulders and walked off.

So I rapidly departed the store and bought the camera on the internet £30 cheaper.

The moral of the story? Don't bother to shop at Jessops. No wonder they went bankrupt.

Had loads of hassle with eglobal they took my money no camera took ages to get back went to jessops online got better deal next day delivery great camera Nikon d3200 with lense.

I was impressed with the next day delivery and packaging was great hassle free should have come here first you think your getting better deals out there but please watch out for them.

Trust the name jessops they have been here a good while now keep up the good work jessops.

It would be better if they could offer more promo codes gets people interested come on the CEO of jessops get more codes more customers :0)

I bought a DSLR camera kit. Unfortunately the bag that was recommended was too shallow to put the camera plus the lens it came with attached. So I asked for a refund for the bag. I said I was happy about the other items so I didn't want to send them back as well.

They refunded me, even though it took a little while. But everyone I spoke with was polite and helpful, and they actually did what they said. If they said they'd call back or email, they did. They also replied promptly to any questions I asked them by email.

The product and service was good, and I thought the customer service were honest, reliable and prompt.

I rarely give good reviews but felt I had to, because people only ever really write anything if they have a bone to pick. So what could have been a bad service turned out to be pretty good, and I would recommend them in future.

I purchased a Lowepro 400 from Jessops online, with a 14 day delivery, which i was ok with. I kept a track of progress with my purchase but noticed after 7 days it appeared not to be going anywhere. I phoned customer service and was polite, I they did not have an explanation but they would call me back. so i waited and waited (no call back).... 3 days later I phoned again, again no explanation but they would call me back, again 3 days past (no call back) , I phoned again this time I demanded an explanation as to why they had charged my credit card and I hadn't received my purchase, there was alot of ehhh ahhh ehhh ing so I asked to speak to a manager but no one was availble, he then told me my purchase was still in East Mids airport but would release another one. 7 days past and no bag so i called again to cancel my order and refund my credit card. This was last August and the only thing I have received is a call from the credit card refunds to confirm my card details but I HAVE NEVER RECEIVED MY €100 REFUND. AN EXPENSIVE LESSON, NEVER TO BUT FROM JESOPS AGAIN!!!

(All correspondence available on request)

PS. Expansys shipped the same item within 3 days and I even received a phone call from a very nice lady to ensure I was happy!

Bought pentax k30 in Oxford st today and was told we would get cash back deal but it has expired ,my switch card was declined but it turnes out this is a problem on their part not mine also they have no stock of memory cards etc so cannot honour bundle deals that are advertised. Now to the nitty gritty . Having seen mr Peter jones on tv spouting how he was turning this store around my wife and I made a special trip in to London to buy this camera and this is the only reason we persevered with the purchase .if. You like being ripped of and told you're bank account is empty then crack on jessops is the camera shop for you .