Online4baby - www.online4baby.com

I bought the pink babylo sprint pram two months ago which I had nothing but problems with the brakes didn’t line up with the frame so didn’t work, the front wheel constantly pulled to one side and then the one back tyre had lots of holes and totally worn and went flat. I know it wasn’t a massive amount of money (£139) but to me as a single parent it’s a lot. I contacted the company back and fore over twenty time which took 2-3 days to get a reply everytime. Now they have said they can’t help me it’s my fault and there’s nothing they will do so now I have no pram and I can’t afford to buy another. Their customer service is atrocious. DO NOT BUY FROM THIS COMPANY.

Purchased a baby 360 chair and play station for my baby for Christmas, she has used it for a maximum of 60 hours, probably less, and yesterday one of the parts snapped off. Online4baby will not replace or repair the item as they are describing it as ‘misuse’!

Purchases your baby items from a reputable shop where you are sure you will get the correct aftercare, especially when it’s an item for your baby!

The wheel fell off my pram while my daughter was in it. This was after just over 6 months of use. Online4Baby say this is ‘natural wear and tear’ shocking that a pram which cost £500 has only lasted 6 months!!! Avoid avoid avoid

My mum brought me the baby car seat . I had used it for 3 weeks . The clip broke . I was told they would not replace it as it’s not the fault of the company. It was the safety clip . So I can not use it again . Thank god it wasn’t in a bad car accident this would never of protected my baby!!

Very dangerous. I will never buy from this company again !

PARENTS BEWARE FAULTY CAR SEAT…

If I could give online for baby 0 stars then I would. I purchased a car seat- Puggle Kingston Safety Plus ISOFIX Group 1,2,3 Car Seat - Blush Pink on the 26th January 2023. I contacted customer service yesterday 26th april as the buckle is faulty and the harness straps won’t click into the buckle to secure it. This has happened twice this week and I have been unable to strap my toddler into the seat. I took photos and asked them for a replacement. On the website it states photo/ video but customer service are insisting on video evidence which I have said would be hard to provide as it’s not every time. How am I suppose to go out and then worry that I’m stuck somewhere because the car seat decides to not clip in. They suggested once i get a video they would then take the car seat to be fixed and if it couldn’t be fixed then a replacement one would be provided. What do Online4baby suggest I do when I don’t have a car seat? Also do I just take their word that the problem is fixed? What happens if the buckle isn’t secure and unclips while i’m driving or if i’m an accident? This is a big ask for online4 baby to put on your child’s safety in a car. Parents beware do not buy a car seat or any item you want your baby to be safe in from online4baby there policy’s on replacement is ridiculous and unpractical.

This company is the worst I dealt with.

The beds I got came with damaged parts and no replaced was provided.

On top of the damaged part one of the bed fall apart while my baby was sleeping!!!!

The customer service don’t care and despite I was upset about the situation the lady on the phone started telling me that I put by baby in danger by putting the baby on the bed!!!!

I bought this bed to use it for the baby how dare you telling me I put my baby in danger when you are the one providing me a bed that is unsafe and I called to report it!!!!!!

After I confronted her about what she said and she should be ashamed of saying that she hung up on me.

Now that I read many reviews I know I am not the only one they tricked, this company sell unsafe items for babies!!!!

PLS AVOID AT ALL COST!!!!!

Only purchase from manufacturer directly as this company don't care about little ones at all, they purchase products cheap, resell it and If you have any issues down the line they won't help as you outside of your 30days or they don't see any issue with it ...

Useless and don't care about customer!!

Never ever will I purchase anything from them !

I strongly urge anyone considering purchasing a 4Baby Little Acorn crib not to do so. My son has twice woken with large dents in his head due to the round bars and, of course, we are not able to put bumpers on the cot as Lullaby Trust strongly advises against doing so. I asked for a straight swap for something of the same value with flat slats and was rudely refused. It's upsetting as I've been using this company for almost a year. I will not be using it again.

I ordered a Joie Tourist stroller from Online4Baby because they were cheaper than their competitors and my maternity pay has sadly come to an end. Initially I was quite impressed, ordering was easy, the delivery was prompt, product looked ok upon first inspection so I couldn’t wait to test it out with my 15 month old.

I decided to take it out at nap time, reclined the seat and it worked a charm. My daughter fell into a lovely dreamy sleep and we had a lovely walk - that is until she woke up and wanted to sit up. I tried to put the seat upright however pushing it as far as it would go it was still considerably reclined. Pair this situation with a curious, headstrong toddler and you have a disaster!

When we got home, I tried once more to push the seat into an upright position with no success. I didn’t think it was unreasonable to expect that a modern day stroller should be capable of this so I assumed it was faulty and emailed the customer service team.

The initial response was in good time, the representative asked for images and a video to demonstrate the issue I was having to enable them to investigate further. I replied with the requested items and waited a further 9 days for a response before sending another email to follow up. They replied to inform me that someone would be in touch within 24-48 hours to discuss my query.

Someone claiming to be a manager called me the next day. She said that they had looked at the information I had presented and there was nothing wrong with the stroller, the product was designed this way and isn’t supposed to sit upright. She also said I should have checked it sat upright before I took it outside. Now call me a crazy person but to assume a stroller sits up would be like assuming it had wheels - One would just expect that surely?! I explained that this rendered the product unfit for purpose. She said that it was my own personal opinion, some would not see this as an issue and and they would not be assisting any further. I tried to further question how they had come to this conclusion about the strollers design and she was kept repeating the same phrase “we cannot assist you any further” like a robot, suggesting she wasn’t actually listening to me and wasn’t interested in explaining herself to me. I asked to speak to someone else to which she responded “There is no one else, I’m the manager”. I’ve worked in customer service myself for most of my adult life so I know that there is always someone else...... she denied that there was and said we were going around in circles and she wouldn’t be assisting further. I asked her if she had children herself and if she could relate, at which point she said she did, that I was rude and that she was ending the call. I told her I wasn’t finished discussing my query, she told me to put a complaint in writing. Unsurprisingly and rudely, she hung up.

Her manner was extremely unbothered and patronising. It was almost as though she was quite happy that my written complaint was not not going to be taken seriously which didn’t give me much confidence in the management team but all the same, I did as she abruptly told me and I wrote a complaint and requested that someone reasonable contact me.

The very same day, the general manager called me back but sadly I missed it. He left a voicemail but by the time I got to my phone their lines were closed. He tried again the next day which sort of gave me the idea that he was actually keen to resolve my query but I missed that call too. I asked my husband to call him back when their lines opened, just for my own peace of mind that I am not a rude, confused alien from outer space, expecting too much from a £100 stroller and the customer service team. He has just got off the phone and confirmed my suspicions that I am not. He said pretty much exactly the same as the previous “manager” did and that they would not be assisting further. My husband asked if they would be continuing selling products which are unfit for use and he responded “I’d appreciate it if you didn’t speak of our products in this manner” suggesting that they would be continuing to sell this and he was backing it up. He basically told my husband no refund, no exchange, no goodwill gesture and to “have a nice day now” so we can see where the staff get their unhelpful and patronising manner from.

Advice to potential customers: Avoid like the plague. Buy cheap, buy twice and waste your time and energy trying to resolve the situation.

Advice to Online4Baby: Check the products you’re selling are not in fact junk and perhaps enrol on a communications seminar when this lockdown is over to learn how to properly address the customers that have so far kept you in business. “Have a nice day” does not equal customer service.

Horrendous. Avoid. Just the worst customer service.

They do not respond to emails and you cannot get through on any phone lines. I've been trying to get a response since the 22nd of July - it's now the 15th September.

I've now resorted to completing a small claim through the court service.