Computer Planet www.computerplanet.co.uk

I ordered a machine for work use, to mainly use CAD software. The machine arrived in less time than stated, and I was impressed at this point.

On installing my CAD software and restarting, the machine would not boot properly.

Trying to contact customer service is a nightmare:

Phone – you are put on hold with a recording, suggesting raising a case on their website or opening live chat on their website. The live chat rarely seems to work. If you stay on hold, it eventually says they are receiving high call volumes and cannot take your call – try later. Why does it let you hold for 15-20 minutes before saying that – infuriating just in itself.

Using their website ticket support service is also nightmare if you have a complex enquiry, and the initial answer you get is incomplete – you then have to reply and wait another few hours for the next instalment.

After doing a fresh install of windows under their direction via several online messages spanning several hours and reinstalling the software again – I got the same issue with the machine. Eventually they said to arrange to return the machine and they would fix it. I did this – a week later, it was returned to me. I installed the software for the third time – same error.

After exchange of numerous further messages, mostly with considerable time waiting for a reply and following various suggestions from them in BIOS settings, they said to send the machine back again.

This was done, but now they have returned the machine, but to my office address (I am working from home on lockdown). As part of the online request to pick up the machine, I entered my home address to return it to (this still shows on the ticket) – such a stupid error on their part, particularly at this difficult time.

I tried to contact them as soon as I got the tracking notification that the machine had been sent out, to try and get it re-routed to the correct address, but no reply. Contacted them again after wrong delivery of the machine – no reply – that was 24 hours ago, still waiting for a response.

The initial issue was raised with them on 11th March – it is now 24th April.

So far (24-04-20) I have exchanged 49 online messages via their ticket system and one live chat (the only time it worked), reinstalled software 3 times (shortly to be a 4th time once I get the machine delivered here to the correct address).

I appreciate that lock down for covid-19 has caused issues to all of us, but looking at negative reviews here, it seems that communication problems with them has been an issue way before the Covid-19 crisis.

Do not use Computer Planet if you expect any level of customer service!

I'm very impressed with the product they sent me and live chat agent was quick and understood my needs right away.

We were very happy with our pc it came in a huge box with so much packing so it arrived nice and safe. We checked everything off and it was all as per the order.

We spoke to a man on live chat before ordering and he was very helpful by walking us through each step of the builder.

5 star service and very fast delivery.

I'm very happy with the PC they delivered. Very easy to buy online. Fast checkout. Girl on the phone was very helpful. Got what I paid for.

PC built to order, delivered fast, packed well and runs like a dream. I'm very happy with the service and product from computerplanet

I have been pleasantly surprised and delighted to have this Company build my new desktop pc 'timely and within budget'.

All seems well so far with the build and their Customer Service has been excellent in as much as their accessability, care, helpful advice and patient and attention.

There was nothing to complain about during the whole process and I am grateful to receive such efficient and reliable service. Thank yo

Buying a computer is a bit like buying car insurance, you only find out how good the company is when things go wrong. Having recently purchased a gaming PC from nextdaypc, a sister company of computer-planet, the computer arrived on time as advertised with the spec as advertised. The computer was well packed and started up no problem. Games quickly loaded on everything seemed fine until the computer randomly restarted in the middle of a game or internet session. This fault continued the next day so email fired off to customer support who quickly made contact. Following a remote testing session to check possible component failures the company requested the pc was returned for further testing. Computer-planet arranged collection (keep original packaging for this) and the pc was returned. Following a few days of further testing the offending component was identified and changed and the computer shipped back. So far the issue has not reoccurred. Email contact with customer support was good throughout the whole process and not once did the company try to avoid responsibility. It was a shame that the computer arrived with an issue not previously identified through presales testing (thats why I have knocked off one star) but I for one accept that computers can be flaky and develop issues at any time so thanks computer-planet for the customer service. Lets just hope I don’t have to see how good my car insurance customer service is!

The PC arrived on time and how I ordered it. Spoke to a person on the phone who very helpful before buying. Happy with the service and what we purchased.

Ordered a gaming PC from these guys and the service has been 5 star all the way. Helpful on the phone when I rang to find out about delivery. Delivered on time and working like a dream. Great site to get a PC and great service.

Purchased a PC June 2016, too far longer than advised to arrive, when it did the graphics card was loose and damaged and I had to wait for another to be delivered and install it my self. It then developed a fault in September, by locking up for no reason and had to be turned off each time. It was returned after a month of arguing about the fault, repaired (supposedly) and returned in November. It was ok for a few weeks and then started the same fault again, returned in January back in February. Now happening again!! asked for a full refund again but they will not discuss this. Thinking of going to trading standards...