Disking - www.disking.co.uk

Don't trust Disking with an iphone - They ruined my daughter's iphone when attempting a simple screen change out.

Incompetent. Avoid.

The person I dealt with at Disking was very professional and informative. He talked me through everything that I needed to know with a smile. Would definitely recommend to a friend

Went to the Petersfield branch to get my iPad Air2 screen fixed, was quoted £160 and told it would take a week - paid £40 deposit and left it with them. Then received a call a few days later saying it was going to cost more as the part needed now costs more, it would be £199!! Understandably I wasn't happy about this, but there was no budging on the price so I told them not to do it and I would collect it and take it elsewhere. Was called when it was back in store and told I would be refunded the £40 deposit, attended the store to collect it only to be told that I couldn't have the £40 back as contractually it was non-refundable!!! Absolute rubbish, no such thing written into the "contract" I had signed. When I said the man that phoned said I would get my money back I did receive a refund. A terrible customer experience from beginning to end.

Ended up taking my iPad to Phone Repair Doctor in Waterlooville, great service with a quick fix costing £169!!

£80 to NOT fix the issue and just copy some photos onto a hard drive and set up a new profile (a 2 minute job)!! A disgraceful con!!

I am self-employed and rely on my PC for my work. When it wouldn't turn on, I contacted the Disking Farnham branch and the staff there diagnosed the problem, fixed it and had the PC ready for collection in 24 hours. They were friendly, efficient, professional and helpful. I was very impressed by the service.

shocking.

incompetent.

Hide behind a veneer of politeness but actually make the minimum effort to resolve problems.

Faulty hard drive lost (FULL OF DATA!!!!) having been given to them to organise data recovery. Insulting compensation of £60 given - which took over SIX months to squeeze out of them.

Almost never returned phone calls and messages.

One staff also gets quite angry sounding very quickly if you dare to say you are not happy with the service.

TRULY TERRIBLE SERVICE.

Believe it or not they have another side of the business which sells coffee. You can find the link in their 'partners page'. They advertise that the computer shops can be used as pick up points for the coffee orders.

I bought some coffee and coffee mugs from their other website in Feb 2013. They took the payment and sent the coffee, but the mugs were listed as 'out of stock' and didn't arrive. That is the last I ever heard. I emailed the coffee company repeatedly and was ignored. Recently I noticed a new email address on the coffee site: [email protected]

I emailed them at this address - and this was ignored too. Fortunately I am only out of pocket by about £10. I'd hate to have bought something more expensive from them...

I was sold a reconditioned laptop without out my knowledge, it was sold as new - it's only when I had a problem that I found out.

In the shop I was told someone would phone me back the same day - a week or two later there was no call.

I then wrote explaining the problem (battery) but two weeks later there is still no acknowledgement or reply.

Disking has no idea what customer service means!

My new birthday present ipad was dropped onto the bathroom floor and the screen shattered . The first lesson is to get a good protective cover from the outset , the apple ipad magnetic cover can come off too readily . The second is not to despair , because I turned to my local Disking store in Farnham who replaced the screen very efficiently and at reasonable cost . With a new cover also from Disking the ipad has functioned without problems for more than a year since .

Over a number of years of using the store in Farnham I have found the staff friendly and helpful and I would certainly recommend it .

Norman Taylor

I have been doing business with Disking Farnham since their opening in 2000. During this time I have bought all my computers, printers and ink for my own use and I have also purchased for members of my family. I have always had outstanding service, value for money and found the good people of Disking over the years always very helpful.