ebuyer www.ebuyer.com

Bought from Ebuyer without any problems for 20 years. However when bought a faulty overheating graphics card, discovered how bad the customer service is. First they claimed my description of the fault was normal behaviour. When I insisted it was not (and sent them evidence) they accepted a return of the card. OK so far, but then they claimed to have tested it and found it didn't overheat. Had to get an independent report which confirmed the card was faulty as Ebuyer kept disputing my Section 75 credit card claim.

Summary: superficially good value but if anything goes wrong you'll spend months battling and your only hope is a bank refund.

We bought a Motherboard from this company on Amazon. They delivered a defective product and refused a refund. Customer service is smooth talking and polite but make excuses and you will never get your money back.

Piece of waste, xenophobic site...

Go hang yourselves...

Tried with VPN and managed to access it...

These are dark times, we live in.

Avoid! Placed an order with next day delivery on a Monday, nearly £7 for next day delivery. The item wasn’t even dispatched for two days, then was sent via yodel, the same courier they use for free delivery. Complete sham.

Over a week later the tracking was updated as delivered but nothing was delivered to me. I contact yodel and they admit that the GPS and evidence provided by their driver suggests it was delivered to completely the wrong address. Ebuyer won’t accept it’s been delivered to the wrong address and refuse refund. They claim a grainy photo of a parcel in a letterbox that’s not even my front door is proof of delivery and maintain the item was delivered to me. To top it all off the customer service staff were slow, and incredibly rude. Essentially accusing me of taking the item even though I could prove their tracking was incorrect and offered to provide evidence, photos of my house (that don’t match the delivery proof) and cctv of the whole day that they claimed the item was delivered. Had to place a chargeback on my credit card to get my money back, avoid at all costs.

I purchased a laptop from them, but they delivered a cheaper model. Because of work I was unable to return it, so I asked for refunding the difference. It took me two months to finally receive an apology and get a partial refund of the price difference. Be super careful with them!

This review is based upon my brief and noteworthy experience with the customer service team from eBuyer.com, Sept '22.

I placed an order for an item, which was ‘Stocked’ and available for next day delivery. My primary aim upon ordering was to get next day delivery.

Already paying a premium. Not only for added delivery cost(understandable), but also the item itself was apx 10% more than other vendors. A ‘hit’ I was willing to take given the circumstances.

I placed my order and went through the extra bank security (HSBC), but completed and received order confirmation via email.

I finished work on the day of ordering, to see I had another email from eBuyer. This time stating that;

“Before we process your order, we require further information to validate the order. Please call our Customer Support team between the hours of 8:30am - 5:00pm (Monday - Friday) as this is when the relevant team are available to verify the further security checks.

Your order has been placed on hold for 48 hours pending contact from yourself. If we do not receive contact, your order will be cancelled.”

This message, naturally brings a certain amount of frustration. Particularly given it was now circa-1800. Nonetheless, I do appreciate life happens and thought it must be with good reason.

At 0830, I called to an automated message stating that opening hours are from 0900. Good start.

Shortly after 0900 I was greeted by the Customer Services Team. He excused himself to discuss with the ‘Accounts’ team. On returning he explained the reason for the ‘hold’ was due to my postal address!! More specifically, the distance of the postal address from the billing address. For note, the registered address to postal address summed the distance of approximately 182km(114miles). Gloucestershire to South Yorkshire.

He then asked me if I could explain why this was the case. After gaining some semblance of composure, I explained ‘No’. Stating that’s not a security question, it’s an invasion of my privacy. An overreach so great, I can still barely believe he had the audacity to pose the question.

Again, he disappeared. He came back some time later stating the account team “Should be in touch today, by email”.

At this point, I re-affirmed what he had just asked me. More to ensure he didn’t try and back-pedal while I made him aware I was taking notes for this very complaint. Then…the line went dead. 21’st century communication’s…I know!

I called again. Whom after my explanation went away to see the accounts team. She also returned to give the same reason. Unbelievable. On explaining I was not leaving on a ‘should be in touch’, she assured me the accounts team WOULD get back to me today.

Circa 3mins after the completion of this call, I called once again to cancel my order, genuinely stunned at what had happened and realising I should have done this at first appearance of his inquisition.

Worth noting, after a brief search (my fault and no-one else’s) I found the item cheaper (around 10%) direct from manufacturer. Albeit arriving a day later than I had hoped.

This has been long winded, I appreciate, though if we as ‘consumers’ do not make a stance and call out such outlandish behaviour, this will only continue.

Quite why this matter was ever of interest to eBuyer, I wouldn’t know. Whether it was maybe a ‘stall’ tactic to buy a day to fill order’s while they acted as a 3rd party facilitator, who knows. Nor do I care for him and his account teams self-assumed diligence at making judgement calls regarding my personal information.

Whatever the case, I will be giving this company the mother of wide-births and suggest whomever comes across this fable, do the same too.

I have been shopping with this company for over a decade and spent tens of thousands. But today marks the last straw. I'm all for supporting companies other than big conglomerates, but Ebuyer will not be the one. I will be bringing my business to other small companies from now on.

Ebuyer is great when nothing goes wrong, good selection of products, prices, fast delivery. But when you do have an issue and need to RMA, they put you through so much hurdles almost like they do it on purpose. Customer service is appalling to say the least, they just kick you about and around and just plain rude.

DO NOT USE EBUYER. After having paid for next day delivery the product was delayed. Upon calling they confirmed there was an internal issue and pushed the order through. The product never came even though it was marked down as delivered. There was never any proof of delivery provided and they are unwilling to provide a refund. £114.38 including next day delivery FOR NOTHING. DO NOT USE EBUYER.

Really disappointed with what the company's after-sale process and customer service. This is a shopfront and while the buying process is quite good after you paid for the order the troubles begin.

1. I made/paid for an order with available stock for the next day delivery (Friday) as I really needed it for business purposes.

2. 1st I received some postcode checker issues (I had other orders delivered at the same address).

3. I immediately called and was told everything is fine and the order will be on time for tomorrow.

4. called the 2nd day as the order wasn't `fixed`.

5. was told again that now the order is fixed and that the colleague from yesterday didn't actually do anything...

6. I finally received the order Saturday and they sent THE WRONG item!!!

7. had to wait until Monday morning to call and they gave another disappointing answer.

8. I had to send the wrong sent item back, wait until they receive it and process it.

9. Wish they would at least send me the right one back but was just told that as they don't have the NAS configuration in stock anymore they will refund.

Basically, I lost around £400 up2date (I just sent the item back today) and they are continuing to fix their mistakes on my account and money.

SO ordered ps5 in September on preorders

Ebuyer have processed payment on same day. now on the 18th October at 1800 hours I get an email stating " you haven't been allocated an item from the first batch from the suppliers.

Shocking, so they have taken money for two months, earnt interest on it, from probably thousands of people.

Will I buy from them again ... NO