Evesham Micros www.evesham.com

1st of all my usb ports stopped working after 5 days of having the pc. 2nd my CD/DVDR drive has completely broke for no reason an even when it did work, it wouldn't play dvds. 3rd the output for sound on the front of my tower doesn't work and neither does the mic input. 4th i have a dual processor and it still goes slow even though I have used hardly any memory.

I wasted 2 hours of my life waiting in a queue calling to report a fault! First call was cut off after 10mins without a response , second after 48 minutes the same way and third finally got a response after 46 minutes! And this was after an initial phone call of some 10 minutes to them when the lines opened only to be told someone would call me back within an hour!!

And even then when I finally got someone, because it was Saturday, they told me to call back on Monday! They wouldn't schedule a call to me as they don't do outbound calls! Clearly at odds with their previous statement!

I will never ever buy even the cheapest item from this company.

They take customer service to a new low.

The desk top has been unreliable from day one, I had to have new speakers (10 days turn round). The sound card is faulty and distorts on iTunes, Windows Media Player and Real Player. I have been instructed to re-install the driver on a number of occasions, they have tried to fob me off at that point and since I am not computer literate I have had to insist they talk me through the re-install. The problem always re-appears and the computer regularly crashes to a blue screen. I have put up with this for some 9 months and have finally decided enough is enough so I am now trying to get through to them to demand a new sound card - however, I cannot get through, the number is mostly engaged and when I got to the queue I was left holding on for 34 minutes to then be cut off at 5.30. As I write this I have been hanging on for 21.30 minutes. I tried to ring customer services and the message was - tough! As it happens I have bought the computer through Eveshams finance company so my next port of call is trading standards to see if I can refuse to pay for at least part of the system since it is so unreliable and the warranty is not of any use in practical terms since it is impossible to get the machine fixed. Do yourself a huge favour and avoid Evesham like the plague.

Like one of your other reviewers, I also feel cheated by the review magazines since I bought the machines following much research and on the basis that they rated Evesham products and support very higly!

IT equipment is an expensive purchase for anyone and it is hugely disappointing when you are let down by a supplier. I would ideally like to just send the PC back and be refunded for the computer. It would cause so much stress in even trying to speak to a Director I am not prepared to go through it.

Stay *well* away from Evesham...

Customer service is non-existent. Evesham Micros gave me an incorrect quote. Staff don't care one bit and will not sort out problems. I can not get an technician out, even when this is covered in the warranty. The computers don't work, and they won't admit it!

I am disgusted with Evesham. Please, don't use them, the service is awful, the staff are uninterested and the equipment is faulty.

Evesham Micros have no concept of customer service. No telephone number on letterheads, and it is impossible to speak or e-mail to any director, and letters are answered by customer services representatives who have no customer service skills.

I purchased an Evolution Xcaliber on 18th Jan.2006 from Evesham Micros and have yet to see it work properly. On delivery the machine did not work - I had to wait until the 27th for an engineer to come out who found that the memory cards were u.s. and were replaced.the next day I had trouble switching on the system but after toggling the power switch a few times it started but seemed a little slow -but not being an expert put down to myself and browsed the net before shutting it down again. The next day it would not start at all-but because I was going on holiday left it until my return on 28th Feb before reporting the fault. The engineer visited on the 2nd March and had to short-circuit the power supply to get it working and during his investigations found that there was no QC Log with this machine!. Again I used it for a couple of hours and switched off - Lo and Behold the next morning it would not start! I contacted Technical Support who arranged for it to be returned on the 6th and was promised I would receive a phonecall from the workshop on the 7th and a decision made as to repair or replacement -none of which happened and following various calls to Evesham and the Finance Company I received a call on the 14th to say that there was nothing wrong with it. I requested that the machine be switched off overnight and tested again in the morning and if it worked to return it. On the next morning I received a call from a line leader to say it was working and it was promptlly returned to me - but guess what? on arrival it did not work! I phoned Evesham again and was told that it would have to be returned to their incompetent and inept workshop before they decided on the next step - NOT GOOD ENOUGH!- I have been in contact with Trading Standards and have just started the first stage of getting it replaced or a full refund with adequate compensation through the courts if need be. Evesham state on their correspondance World Class Computers I beg to differ and it's about time that severely punative action is taken to ensure that cowboys like these are made to provide the correct back-up service or shut them down!

I purchased an Evesham computer in 2005. Right from the very start the computer was faulty. It kept freezing every second or so - like a 'ticking' freeze. The computer would suddenly restart for no apparent reason and throw the 'blue screen of death' at you with frightening regularity. Not only that the computer, despite being a powerful AMD Athlon 3200+ with bags of memory, just sounded slow and laboured. The whole computer, despite being new, looked and sounded like it was on it's last legs. Not to say anything of the monitor which has loads of dead pixels. I have spend probably a good £200 on phonecalls to technical support - their service is woeful - reinstall windows is their stock answer to every little problem you present them with. Because my computer was in so much of a state, after a fight they eventually agreed to send an engineer out (this is within a month of purchase). The engineer came out - after about a 3 week wait and saw the computer in it's moribund state and agreed that it was naff. He could not repair it there and then but arranged for it to be sent away - a 2 week wait for that. The computer goes away, 2 weeks later they just send it back saying there's nothing wrong with it. Same problem occurs, technical support. reinstall windows - no change to computer condition. This exact same scenario happened 6 times - ie it went back to the labs 6 times to be checked - every time they said it was fine. They keep your computer for far longer than is necessary. You can reasonably expect it to be gone for at least 2 weeks - usually more. When I've rung up for updates after 10 days - the computer hasn't even been looked at. Why do they need to keep it this long? I even had photographic and video evidence of they computer playing up - it was basically unusable for the majority of the time. I told Evesham on various occasions that the engineer had agreed it was faulty but they said that they cannot do anything about it if the engineer alone has seen it - they must see it in the labs. My question - why do they employ on site technicians then? I kept asking for a replacement machine or a refund and they kept refusing - even from the highest level - the MD refused saying the computer has to be proved to be faulty in their labs. They said if I wanted a replacement computer - I would have to pay out of my own pocket for a certified computer specialist to come and thoroughly examine the machine and write a comprehensive report and only then would they even consider a replacement machine. I looked into this - this would cost in excess of £200. Why should I have to pay this when their engineer has reported the computer is faulty?

When you ring the customer service number, you are inevitably kept in a long queue - usually in excess of 20-30 people long and when you've been on hold for half an hour a receptionist answers the phone saying that all the operators are busy and they will take your details and ring you back. This has happened to me four times and only one out of four have I ever been rung back.

The computer remains to play up to this day. I do not know now how to handle Evesham - they plainly are not interested in keeping their customers happy. The product is shocking, their customer service is so far beyond abysmal it defies belief and I have had their technical support staff tell me that they have changed something in my computer only to find on return that they haven't done a damn thing to it. Buy an Evesham system and you need your head looking at so do yourself a major favour - buy elsewhere.