
ITC Sales - www.itcsales.co.uk
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ITC Sales - www.itcsales.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Fantastic Product And Service
Ordered a reconditioned screen on Thursday, received it Friday morning! Less than 24 hours later. Saved over £250 on it as well. I’m not IT savvy and couldn’t install it, their support team was great and helped me through Truly world class service, well done ITC Service, will definitely recommend you and use your company again.
Customer Service
Quality of website
Value For Money
Doa Computer - Not Tested Sufficiently Before Despatch,
I purchased a computer as a Christmas present for my son. It quickly became apparent that it was faulty. It would blue screen within a few minutes of being on and did this continuously. I reloaded the operating system in an attempt to fix this but the problem persisted. It also rebooted during the installation, so it took several attempts before the OS would go back on.
I was unable to contact support on the next working day. Simply an answer phone message that requested to leave a message. No information on when they where next available. I logged a ticket on their website resigned to the fact that they had either gone bust or that they were closed between Christmas and New Year. It turned out to be the latter.
There cannot have been sufficient testing of this computer and I suspect none before it was dispatched.
Come the new year I contacted support and was able to speak to someone. They offered a repair, I requested a refund. The computer was collected and a few days later I received a refund. This part of the transaction was dealt with very well.
The biggest let down was that the computer was faulty and that I was unable to contact anyone about it until after the new year. (No information on their website or their answerphone message about opening times over the holiday period.)
It was obvious within 5 minutes of using the computer that it was faulty, how was this not picked up by ITC before despatch.
Customer Service
Quality of website
Value For Money
Excellent, Speedy Customer Service
We've bought from ITC for several years - great prices, good selection of equipment, prompt delivery. Just had a faulty item for the first time - a docking station. They dealt with the issue very quickly and shipped a replacement right away.
Thats the best test of a supplier, how quickly and easily they resolve a problem - can't fault them. Will definitely be back to buy more.
Hi M--G,
Thank you so much for the positive review. We are happy to know that you are satisfied with our products and that we managed to resolve the issue to your satisfaction.
We look forward to doing business with you again in the future.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
5k . . .
spoke to the sales team - answered all my questions - ordered on friday - arrived monday am - set them up as soon as they arrived, plugged them in JOB DONE - thanks :-)
Hi Urquhartzz161,
Thank you so much for the positive review. We are happy to know that we managed to answer all of your questions and that you are satisfied with the monitors.
We look forward to doing business with you again in the future.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
Good Service, More Than Expected
I have bought two recon Dell desktop PCs from ITC Sales. Both identical but I also purchased a second HD for one as an additional item. ITC offered to install this FOC and test it, which was both unexpected and appreciated. The condition of both machines was excellent and were delivered in a timely way. I am just about to purchase two more machines from them, hence me writing this review.
Hi TGAoW,
Thank you so much for taking the time to leave us such a positive review, we're happy to hear that your experience with us was a positive one and that you have already placed a second order.
Thank you for being a loyal customer and we look forward to doing business with you again.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
Superb Service.
I recently purchased an item from ICT Sales which was a great price and arrived promptly. Unfortunately, a cable was missing from the box that was required to operate the device. ICT Sales handled the issue quickly and efficiently and managed to locate and order the cable (which was very hard to obtain) within a few days. The cable was eventually sent propriety mail to me.
Hi teamdoa,
Thank you so much for the positive review. We are happy to know that you are satisfied with our products and that we managed to resolve the issue to your satisfaction.
We look forward to doing business with you again in the future.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
My Faith In Online Shopping Restored.
I've tried ITCsales after many months of staying away from buying online. I've had really bad experiences and did not want to get burned again. I really needed a cheap but reliable laptop for my website, so I thought I'd try buying online again.
Before I went ahead, I made sure to go on various forums first to see what others thought of buying factory graded vs brand new ones. I really wanted something for less so brand new was kinda out of the question.
Since ITCsales had so much great reviews here, I thought I'd try them. I was not disappointed. They got me a great deal and have not had any issues yet. I'm now thinking of getting other systems from them.
Hi SuzieSueSue123,
Thank you so much for the positive review. We are happy to know that you are satisfied with our products and service.
We look forward to doing business with you again in the future.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
I Love My New Laptop From Itcsales
I bought a factory graded Dell Latitude E6420 from them a couple of months ago. I'm so happy with the purchase. I don't mind the little scratches on the body since it is working really well anyway. Plus, I can't afford a brand new one so this works great.
The 3 year warranty gives me assurance that buying a product that's not brand new is safe. I would definitely go back for more down the line, as I think its worth the savings.
Itcsales also delivered fairly quickly with no issues and a friendly customer service. I definitely recommend them to anyone who's looking for cheap laptops that are more interested in function over form.
Hi,
Thank you very much for leaving us a positive review. We're happy to know we have fulfilled your needs.
Thank you for being a loyal customer and we look forward to doing more business with you.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
Itc Sales Is An Excellent Cheap Dell Retailer!
I've been shopping around for a new LED widescreen monitor for months but most sites and stores are way over my budget. I was lucky enough to find ITC Sales online and learn that they have cheap monitors.
I got my order pretty quick and had no issues with communication at all.
Will definitly come back to them for more in the near future!
Hi bensongray,
Thank you so much for the positive review. We are happy to know that you are happy with our products and service.
We look forward to doing business with you again in the future.
Many thanks,
ITC Sales
Customer Service
Quality of website
Value For Money
Great Service Over The Years
Have been dealing with ITC for about 10 years purchasing various items including laptops, desktops and printers.
I Have always received excellent products at competitive prices backed up with friendly service.
He has always gone that extra mile to match a product to my requirements and to fit within budget.
Overall I would recommend them to anyone looking to make savings on the procurement of their IT equipment,
Hi,
Thank you very much for leaving us a positive review. We're happy to know we have fulfilled your needs.
Thank you for being a loyal customer through the years and we look forward to doing more business with you.
Many thanks,
ITC Sales
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