Scan www.scan.co.uk

They sent me a motherboard that did not power up and was faulty. I sent it back and they still refuse to refund it. Avoid them, they will do whatever they can to try and trick you

I was thinking Scan is a trusted shop because of their informative website and known cpu benchmarks. After consulting with Scan Audio over the email I order a 14 hundred pounds laptop two days before Black Friday. I have been promised 5 days shipping, I received two emails on the same day, one confirms my order and the second that it is dispatched with tracking number.

The tracking number didn’t worked, I sent an email on Friday and Saturday asking for the right tracking. After not getting a respond, I used the chat on Monday. Sells told me they are apologies and apparently the package didn’t sent but it will be sent today. I imagined this thing can happen because of black friday/cyber monday. The next day i asked on the chat if it sent, again they apologies and said it did not sent yet, they don’t know why and promised it will be sent today. A day after same story, apologies it yet been sent and promises it will be sent today. I called them over the phone, talked with the sells manager, I told him i’m asking for tracking for 6 days now and wasted a lot of time on this, he promised it will be short out today and he will call me back but he didn’t. Its been a week now, I cant get a tracking number. I never got a respond to my emails (over 5 days) I could have order it from somewhere else but now i missed all November sales and left with a bitter taste. Till this day I never received tracking number or proof it sent, any email or offer to help.

I ordered a NVidia Dhield TV Pro andoid box before Christmas but when it arrived, it was non functional.

I informed Scan and asked for an RMA number and they asked if I knew what I was doing rayher than supply an RMA number.

I emailed them again outying every action that I had taken since opening the box.

After two days, I received an RMA number.

I sent the box back via Second Class Recorded since Scan had declined to pay for the return.

The package was received and checked by their tech who agreed with my finding of no display.Unfortunately having missed Christmas wgich was wgen it would have been most needed, They the sent me a second unit which I had not asked for.

Following an email to their offices stating that I categorically did NOT want a replacement box, their courier was meant to return the box to them, this box never reached me,

Unfortunately they now refuse to refund me until their courier returns their replacemebt box ( which I never requested) to them.

I only wish they were more local to me so I could visit their premises.

These guys are the worst when coming to refunds. They have exchanged one faulty product, but when I have requested the replacement product to be refunded as it was faulty as well and failing just like the first product, they have said that the product was damaged by me and refused to issue the refund. They were insisting on me to sign a return policy so they can return the product to the manufacturer, but saying that since the product is physically damaged, the manufacturer will most likely void the warranty. BUT THEY WERE INSISTING TO SEND THE PRODUCT TO THEM REGARDLESS. Makes no sense, right? They were claiming that are the best at customer service, but one of their managers has been dealing with my query, quite frankly, in a savage way. At first they have issued blurry photos where you cannot see the PCI card, but only the metallic bracket being damaged. When questioned, they have issued again some photos, these time clearer than the first ones, but again the product and the serial number on the card not fully visible. Very dodgy! I have finally agreed with them to return the faulty product to me so I can investigate the damage, and I was shocked of what I've seen. The bracket seemed deliberately bent with a screwdriver or a long nose pliers in a very hard way.

I will proceed with a full legal complaint against them and will FIGHT UNTIL I'LL GET MY MONEY BACK. I have purchased over the years more than £5,000 worth of components from them and have worked both full time and privately as PC builder and assembled over the years dozens of computers. NEVER DAMAGED NOT EVEN A SINGLE PART. Not even as a rookie.

MY ADVICE: if you return a product to them, make a full video of how the product is packed, then boxed, and keep it aside just in case. I guarantee they will play this game with you too.

Everything about ordering from Scan is great until you actually expect to get the items you paid for on the day they were supposed to be delivered. Literally never happens.

Unfortunately this is the core basis of an online ordering company. Their stock management is a joke. They will sell you things as in stock with next day delivery and then email you casually to say your order has been delayed. Their customer service is impossible to get a hold of with hours of wait times both on the phone and on live chat.

Even when you do get a hold of them their answer is always "Well you can just cancel your order then."

Just order from Amazon if you want your items on time.

They sent me a faulty laptop, had to be repaired on day 1.

Over the next 9 months, laptop broke down in the same way twice.

On the second time, they claimed it was water damage, though I saw it fail in the same way with my own eyes.

They refused a poor student a repair, I'll never forgive them.

This Company have taken every penny of my sons £122 birthday money no goods sent out kept the money and said they are not trading any goods at the moment - which has rung serious alarm bells my son was crying his eyes out on his birthday on Oct 3rd 2020 - avoid like the plague - going to take 42 days to get his money back via paypal ALL SO FOUND OUT that Paypal protection is useless and i could have had a instant refund if i had used my barclaycard - so also cancelling PAYPAL they are no longer the payment protection service they tell us they are.........

received parcel

2nd hand products

refused to replace

sent back and said ive damaged

kicked off a massive fuss and now refuse to sell replacements to me

so have half a pc from scan and half from elsewhere

absolutely useless and arrogant

avoid at all costs go to overclockers.co.uk

Shocking delivery service where are hundreds of pounds worth of computer equipment were left in a green recycling bin outside of the property and was classed as safely and securely delivered. No options from the scan computer website for alternative delivery locations and have left me out of pocket by £200... Furious isn't the word... would never use again or recommend to anyone

Paid £2000 for a very high end laptop which had a fault. Tried to return it within 14 days but Scan requested additional testing. When I did return it after a further 14 days Scan refused to provide a refund because of the number of "power-ons" being too many. Dubious tactic on the part of Scan - ask the customer to do tests and then refuse a refund because of excessive use. I am now in legal dispute with Scan in order to get refund and have reported to credit card company (American Express) who are pursuing on my behalf. Great customer service (not).