Voucher Express Reviews - voucherexpress.co.uk

If you want to gift money to a friend or family send them a bank draft and forget about companies like Voucher express, they are a waste of time and money, beside being self-righteous and badly organized. I had a Kafkaesque experience with them. I ordered a gift card and paid in full , after confirming the order they cancelled it because apparently I failed their tests. They would not reveal the nature of these tests saying, quote : We do not have to give explanations, unquote. But they kept my money and I am still waiting for the refund.

Shouldn't they run these misterious checks before drawing and sequestering the consumers' funds?

Paid gbp200 for a selfridges gift voucher.

No e-voucher received.

No response via email.

Unable to get through by phone.

Give cash in future or try Harrods.

Agent provided great customer service when there was an issue with my gift card delivery

I was given a Giftcard from my former collegues on my last day of work and about three months later when I was going to use it I found out it was issued to a collegue`s work e mail address and not my private e mail address. The agent was very helpful in finding this out and made sure it was directed to me and in time for me to get tickets for the concert intended. Thank you so very much for your help.

I needed a book token but my initial order didn't go through the system. When I contacted them, the agent was superb, always polite and efficient. Very satisfied.

Bought a B&Q card for my sister but managed to get her addresses wrong. Contacted support at the weekend not expecting a response until Monday but agent had it sorted and redelivered within an hour - thank you!

I wanted to thank the agent for her excellent customer service. She efficiently resolved an issue I had with an E gift card.

I really appreciate it and look forward to spending the voucher that I thought wouldn’t be traceable.

Thank you again - it’s made my day!

After a 3 day delay in processing an e-gift card, an agent of Voucher Express stepped in and re-sent the card, making sure it was finally received. She responded promptly to my concern and immediately took action. A few hours later our niece in London confirmed receiving the card which we had ordered from California. All's well that ends well. Thanks for a job well done. 

Very prompt service and reply. Really helpful

Contacted Voucher Express today as

E gift voucher for sons birthday had not been delivered. The two members of staff dealt with our problem swifty and with patience. We had made at least three errors whilst ordering the John Lewis voucher. It was refreshing to be dealt with so well and kindly, especially as the errors were all ours.Voucher was delivered within mins.

If only every customer service was like this. Well done!