Appliance Spares Warehouse - www.appliancespareswarehouse.co.uk

Avoid this company at all costs.

A product was faulty, they asked me to return it before processing a refund. Now that they received it all communication has ceased.

This seems to be a common complaint both here and TrustPilot (if you filter on 1 stars). I doubt any of the positive ratings on TrustPilot are legitimate given their behaviour towards myself and others who have left negative reviews.

I purchased a 3-in-1 BBQ smoker grill barbecue from them which I found to be faulty. A replacement was not possible as they confirmed that their entire stock exhibited this behaviour. They arranged for a courier to collect the barbecue can confirmed that they would refund me on receipt of the item.

Once they received it all communication ended. I've now raised a dispute with my credit card company to get my money back and am considering further legal action against them.

My company paid extra for Saturday delivery well within the parameters stated on the site. Including postcode areas.

Guess what.. my parts didnt turn up.

Lost a customer and money. Now have to try and prize my money back off this phoney company.

Use espares or connect distribution.

Much much better.

Don't be sold by the pay £8.99 next day Saturday delivery. It's rubbish.

There are other suppliers who are cheaper, more helpful and willing to offer exchanges and refunds. So why bother when you can use better alternatives such as Amazon than this useless company.

This company sold me a product under the name '4 Your Home Spares and Accessories'.

I'm sorry to have to report that I've had a really bad experience with this company.

I ordered a replacement part for my Kenwood mixer, but when I received it, I found that it was not compatible with my mixer. I duly returned it intact and in its original bag and outer packaging to the company. I even went to the trouble of placing the original bag in a stronger plastic bag to give it more protection than it had on delivery, before carefully placing it in the padded bag that it was originally delivered to me in.

The company have written to me today to say that they have received it but it is damaged and that I did not use protective wrapping to protect it !! I am now having to pursue a claim via Royal Mail.

As you can imagine, to be accused of not providing protective wrapping when I actually bettered what they had sent the part in has annoyed me considerably, and I am a very unhappy customer.

I completely agree with some of the previous reviews on this company. Customer service is terrible.

I ordered a couple of items at approx 1000hrs on Thursday, and paid for next day delivery, which was accepted by the company. I then received an email stating delivery would be on Monday. That is four days later, but according to Customer services that is only two days. They rant on about reading the small print called terms and conditions telling me that i should have read them. Surely any difference to the options given on the checkout should be highlighted in tha t section. It says on the checkout page "next day delivery" that is what people think expect.

I will never use these people again. As previously stated customer services are very terrible...

I purchased a water pump for my washing machine to replace a leaking pump. Having never purchased a used spare part before, I have to admit to being a little sceptical.

However, when the part arrived, I was amazed. The part arrived very quickly and was like new. In fact, it could have been sold as new and I would have been none the wiser.

If I ever need another replacement part for any domestic appliance, I will be sure to visit the Appliance Warehouse website first. Excellent products and service.

Very happy with the service I have received the filter for my dyson are excellent

I ordered a charger for my Dyson, it was a copy and not a genuine part, but these should still work! the charger stopped working after just 2 months, so I took it to my local electrical store to be tested, they told me it was not working and it should still be under warranty as it was obviousley faulty. I sent the charger back to appliance spares warehouse and they said they had tested it and the charger did work, so they posted the faulty charger back to me, they refused to give me a replacement. I will not be ordering from this company again and I will also be reporting them to Trading Standards, anything you purchase should be fit for purpose!

What a refreshing change ! Phoned up, spoke to someone pleasant and helpful, ordered a set of washer drum paddles, they arrived 2 days later as promised, genuine and correct parts, {and a lot cheaper and quicker than local spares shop}, washer working again, everybody happy, thank you ASW.

Ordered filter set for my Vax Vacuum, paid HALF the price seen on several market stalls, including the postage.Arrived within 3 days. Good quality spares & excellent service.